Showing posts with label Rates. Show all posts
Showing posts with label Rates. Show all posts

Tuesday, February 12, 2019

Ice Storm '94

This year marks the 25th anniversary of the now infamous February 1994 ice storm. The Weather Channel listed it among the top ten worst ice storms in the history of the country. It impacted 11 states: Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Alabama, Tennessee, Georgia, South Carolina, North Carolina and Virginia. The ice storm caused $3 billion worth of damage. It raged from February 9th through the 13th, pummeling Memphis February 11.

During that severe weather event approximately 250,000 people were without power, some for as long as 17 days. The weight of the ice brought down both trees and power poles. 146 circuits were off and miles of primary and secondary wires were down. The event activated MLGW's disaster response plan with crews working 16-hour days to restore power. At the time, the Division was 55 years old.

In the February 25, 1994 edition of the Division Digest then President and CEO Bill Crawford said:

"Many have praised our efforts, and there have also been rumors and much criticism. Certainly no one denies that there will be areas of improvement as we look back on the greatest natural disaster in the history of the company. However, there is one area in which we are certain that the correct actions were taken, and that is on the part of employees." 


Investments in the utility's infrastructure would help cut down on the number and duration of outages we experience in severe weather events like the '94 ice storm. Most of the infrastructure is between 40 and 80 years old and needs updating. MLGW has proposed a rate increase to cover those costs. We know you have questions about the proposal -- that's why MLGW is hosting in-person, town hall meetings the week of February 11 to February 15. Come to a town hall meeting near you to have your concerns addressed in person or join President & CEO J.T. Young on Facebook Live Tuesday, Feb. 12 at 1:00 p.m.


Tuesday, September 26, 2017

Service Charge Explanation

Recently, we’ve heard concerns about the service charges that are part of every customer’s monthly MLGW bill. We understand why customers might have questions about this policy, and we think it’s important for everyone to understand what they’re paying for.

If a customer is connected to a service, they benefit from having that service available to them, even if they choose not to use it in a particular month. This availability relies on a complex infrastructure that requires constant upkeep. The service charge paid by each customer helps finance that infrastructure, meaning you can turn on a faucet or flip a light switch at any time. That’s why some people refer to the service charge as a “convenience fee” or an “availability fee.” It ensures the utility is available to you on demand.

Without the service charge, a customer who doesn’t use electricity, gas or water — but still has them instantly available — would not be contributing to the costs of making sure those services are always there when they’re needed.

A separate component of the bill is for the actual consumption taken. It is measured in kilowatt-hours (kWh) for electricity and hundreds of cubic feet (CCF) for gas and water. If you are connected to a utility service but don’t use it in a particular month, you are not charged for any consumption (the usage rate) on that month’s bill. However, you are charged a fee to make sure that service is available whenever you want it. This is the service charge, and it’s standard practice at utility companies nationwide. Service charges have been in existence at MLGW since 1940.

Your usage rate covers the actual cost of providing the services you used in your home or business that month. MLGW purchases electricity and gas from providers like TVA. We pump water from the Memphis Sands Aquifer and treat it. Then we sell each to our customers across Shelby County. MLGW has had the lowest combined typical winter residential bill among 50 cities across the country for five years in a row. We only raise our usage rates when necessary to cover costs of operation (and sometimes when required to meet minimums set by federal or state law).

Service charges are reviewed on an annual basis, and sometimes they change as costs change. Currently, the service charges for residential customers are $11.60 for electricity, $10 for gas and $7.76 for water. Because it’s not based on consumption, it’s the same each month.

Curious about what costs that charge covers? As of Dec. 31, 2016, our infrastructure includes
·        4,378 miles of overhead electric distribution lines
·        2,740 miles of underground electric cables
·        4,488 miles of gas mains
·        3,881 miles of water mains

Those are just the paths for services to reach homes and businesses. In order for electricity, gas and water to travel along those paths, our systems rely on hundreds of thousands of other elements. From transformers to water pumps to gas valves, each piece of the vast puzzle must be in place before customers even have the option to turn on the TV or light a stove. And every piece has to be maintained (and sometimes repaired or replaced) in order to ensure we can meet the demand on any given day.

We also constantly upgrade our system to better serve you. Intelligent components in some areas have greatly reduced the time it takes to restore electric service to those customers during an outage. New substations under construction will reduce the load on sections of our system, increasing reliability and our capacity to meet demand. We’re nearing completion of a 30-year project to replace cast iron gas pipes with flexible and durable polyethylene, making our gas delivery system much safer and more reliable and making us more prepared in case of an earthquake. These improvements would not be possible without everyone who benefits from them contributing.


We understand that for most of our community — including MLGW employees — every dollar counts, and each bill has to be carefully budgeted for. Even though MLGW has some of the lowest rates in the country, we offer a number of assistance programs, including payment arrangements and Budget Billing. We encourage anyone who has questions or concerns about their bill to contact our Customer Care Center at 544-6549. Visit mlgw.com for information about rates, assistance programs and more.

Thursday, May 18, 2017

Memphis residential utility bills rank the lowest in cost for the fifth straight year

(May 18, 2017) – Since 2013, Memphis has earned the top spot for having the lowest combined typical winter residential bill among selected cities across the country.

Last year, a typical winter residential bill was $243.79. This year, the bill increased slightly to $253.09, a difference of $9.30. MLGW’s financial management remains a driving force in keeping utility bills as low as possible.

The largest three-service municipal utility in the nation, MLGW delivers electricity, natural gas and water throughout Memphis and Shelby County. Each year we strive to not only deliver the best possible price, but also the highest quality service. One way we measure our performance is to examine how Memphis’ typical winter bills compare to other cities in the U.S.

We survey more than 50 cities, including many that are geographically close to Memphis, as well as utilities that are similar in size. All costs covered in this survey are based on published rates effective Jan.1, 2017.

MLGW started collecting data on rates in the early 1990s. Memphis continues to outperform many cities in terms of what customers pay for electricity, natural gas, water and wastewater services.

For more information and to view the full report, visit MLGW.com.


Thursday, April 11, 2013

MLGW Average Residential Bills The Nation’s Lowest


Based on Annual Survey of About 50 Utilities

Memphis Light, Gas and Water customers pay the lowest combined bill for electricity, natural gas, water and wastewater in the U.S., according to a 2013 survey of about 50 utilities across the nation. The survey provides a snapshot of average utility bills and rates effective January 2, 2013. Full results can be found at www.mlgw.com/ratesurvey.

The average residential bill of $234.40 represents a $40.28 decrease compared to $274.69 last year. In the latest survey, Memphis was followed by Springfield, Mo. ($266.33), Reno, NV ($281.97), Omaha, NE ($283.53) and Columbus, OH ($293.95). Nashville, Chattanooga and Knoxville ranked 12th, 15th and 21st respectively.

The annual survey is conducted by MLGW and is based on 1000 kilowatt-hours of electricity, 200 hundred cubic feet (CCF) of natural gas, 10 CCF of water and 10 CCF of wastewater, which is the usage of a typical MLGW customer.

“We are always striving to provide value for customers and our low rates reflect that commitment,” said MLGW President and CEO Jerry R. Collins, Jr.

Having the lowest combined bill in the nation is not the only good news for MLGW customers. The numbers above reflect a 14.6 percent decrease in the MLGW customer's average bill, the lowest amount since 2004. The decrease is attributable to a warmer winter as well as lower natural gas prices.

With spring here and summer approaching, now is a good time to prepare your home to be energy efficient. Combining a few steps such as adding insulation, caulking windows and installing a programmable thermostat can add up to big savings. Here are a few more tips:

  • Check your air conditioner's filter every time you receive your utility bill.
  • Set the thermostat at 78 degrees or higher for the most energy efficient operation. Each degree below this setting adds 6 percent to your cooling costs.
  • Use fans to move the air inside your home. This gives the sensation that it is five degrees cooler than the actual temperature.
  • Learn more at http://www.mlgw.com/residential/energysavingtools

Friday, April 8, 2011

MLGW weighing peak-hours pricing

From today's Commercial Appeal....

MLGW weighing peak-hours pricing
Volunteers would test new system


Memphis Light, Gas and Water Division is poised to take another step toward charging customers different electricity rates at different times.

The utility is likely to seek volunteers for a "time-of-use metering" experiment among the roughly 1,000 households that have already agreed to participate in the Smart Grid Demonstration Project.

The utility has given the 1,000 households special meters that measure their electricity consumption every 15 minutes, and in-home displays or the Internet show charts that give these customers a much clearer sense of how they are using electricity than does a monthly bill, said Becky Williamson, the utility's strategic marketing coordinator.

The volunteers within this group would agree to a new pricing system in which electricity rates could shift depending on the time of day.

The utility hopes to encourage people to use less electricity through steps such as adjusting thermostats, she said. It also wants to encourage people to delay chores until off-peak hours. For instance, customers would pay less to run a dishwasher at night than during the day.

"The time-of-use option is kind of the financial reward for doing that," Williams said.

Rates aren't final yet, and MLGW's board is likely to review the concept at a meeting later this month, Williamson said. If approved, the program would start in October. The demonstration project is scheduled to end in December 2012 and the utility hopes to use data gathered from the project to help determine next steps, she said.

The program will only affect a small number of customers, but it reflects a larger trend.

Both MLGW and the agency from which it buys its electricity, the Tennessee Valley Authority, are taking slow steps toward "time-of-use metering."

It's expensive for TVA to produce electricity at peak times, such as hot summer days when many people are running air conditioners.

That's because TVA has to turn on additional power plants. The agency wants to avoid the cost of running these plants and building new ones.

A much more limited version of the time-of-use concept is already in place.

Starting this month, TVA began charging different electricity rates at different seasons of the year, and MLGW is passing the changes to its customers. The differences are quite small.

"The emphasis, again, is just to introduce the concept to the customers," said Rod Cleek, assistant manager of MLGW's budget, plant and rates department.

The move from the old pricing system will actually save customers some money, he said.

For instance, an MLGW residential household using 100 kilowatt hours of electricity per month paid $96.71 before the move to the new system.

Under the new rates, the same amount of electricity would cost $95.49 in the summer months of June through September.

In the winter months of December through March, the same amount of electricity would cost 12 cents less, or $95.37.

In the remaining spring and fall months, the price for the same amount of electricity would drop an additional 63 cents to $94.74, Cleek said.

In April 2012, TVA is scheduled to begin charging MLGW different wholesale rates at different times of the day, said MLGW controller Dana Jeanes.

MLGW might not immediately pass the rates along to customers, since it would have to install the high-tech "smart meters" in more households first, he said.

Wednesday, March 16, 2011

April Rate Decrease

For billing periods beginning April 1, 2011, TVA's total monthly fuel cost will change from 2.464 cents per kilowatt-hour to 2.376 cents per kilowatt-hour due to a change in the way TVA calculates its monthly fuel cost adjustment.

The 1.2 percent decrease will result in residential customers seeing a decrease of a little less than $1(compared to March) on their utility bills.

Effective with these April billings, TVA is changing its fuel cost adjustments each month to recover all of its monthly fuel cost, not just the variance from what the utility projected in its base rates.

Wednesday, December 8, 2010

Water Rate Increase

Both the Commercial Appeal (Council approves rate hike)and ABC 24 (Memphis City Council Approves Increase in MLGW Water Bills) ran stories last night about the City Council's passing of the 2011 MLGW budget, which includes a 5 percent increase in water rates. Much of the focus of the stories was on the rate increase and the 2 percent pay increase that MLGW employees will receive this year.

Here are a few things to consider:

• MLGW has seen a loss of over 2,300 water customers since December 2007. The loss of revenue is approximately $362,000 annually.

• Projected change in net assets in 2010 is projected to be about $1 million. Without any rate increase, change in net assets would be a loss of $3.3 million in 2011.

• The preliminary budget report suggests a modest rate increase of 5 percent, which would generate approximately $3.8 million in positive contribution to the change in net assets. The result would be a projected positive change in net assets for 2011 of $554,000.

• The typical residential customer in the city of Memphis, for instance, would only see an impact of 66 cents per month.

• MLGW’s last water rate increase was 15 percent in June 2008.

• The rate increase is important because negative net income in 2011 and working capital below targeted thresholds would jeopardize bond ratings and could result in the state mandating a rate increase if negative net income persists for two years in a row.

• In other words, in proposing the rate increase, MLGW is being proactive and fiscally responsible. MLGW safely meets all bond coverage tests and has a goal of positive net income for all three divisions. No rate increase is expected for electric or gas.

• MLGW is consistently recognized as having the lowest residential water rates in a survey of cities around the country. The 2010 Utility Bill Comparison ranks MLGW lowest among 30 cities surveyed.

Tuesday, November 9, 2010

Rate Survey

MLGW strives to deliver the highest quality service at the lowest possible rates. One way that we measure our performance is to examine how MLGWs average bills compare to those in other cities across the U.S.

We survey approximately 50 utilities, including many that are geographically close to Memphis as well as utilities that are similar in size. Some major metro areas are included in the survey as well, which provides a snapshot of average utility bills effective July 1, 2010.

The rate survey focuses on residential services. The comparative survey is not an opinion survey; it takes into account actual published rates on record from energy providers across the nation. Consumption levels typically used by residential customers during this period were used as the basis for the rankings.

Highlights of the summer survey include:

-MLGW ranks 6th in rates for Electric (residential) service
-MLGW ranks 21st in rates for Natural Gas (residential) service
-MLGW ranks 1st in rates for Water (residential) service
-MLGW ranks 1st in rates for Sewer (residential) service
-MLGW ranks 1st overall in rates across combined (residential) services

See the 2010 Utility Bill Comparisons Publication (Spring Edition) for more info.

Monday, March 1, 2010

Survey Says

JEA Survey Shows MLGW to Have 5th Lowest Electric Rates in Nation

MLGW customers pay some of the lowest residential electric rates in the nation, according to a recent quarterly survey of 55 public and private utilities completed by Jacksonville Energy Authority (JEA). MLGW’s residential electric rates are the fifth lowest among the surveyed utilities.

The JEA survey compared the cost for 1,000 kilowatts of electricity (a universal standard of measure) and not average utility bills. MLGW customers pay $81.83 per 1,000 kilowatts, or $31.94 less than JEA customers. Other cities with higher electric rates than MLGW include Atlanta, Chattanooga, Philadelphia, Miami, Raleigh, and Portland. Fairbanks, AK residents have the highest cost of cities surveyed, paying $199.73 per 1,000 kilowatts. AmerenUE customers in St. Louis have the lowest cost, at $63.09 per 1,000 kilowatts.

The quarterly survey can be found here.

Thursday, February 11, 2010

TVA Rollercoaster Ride

TVA is taking us on a rollercoaster ride. No sooner than we communicate their fuel cost adjustment decrease for February, they increase it for March. (Source) At 1,000 kwh usage it will increase a residential bill by about $3.41.


Electric rates in the Tennessee Valley will rise next month for the first time since October 2008.

TVA announced today that its monthly fuel cost adjustment in March will push up power rates for the average residential electricity user in the Valley between $2.50 and $5.50 a month, depending upon usage levels.

“Colder than normal weather in January increased sales and TVA fuel costs, which reduced the amount of credit consumers will see compared to previous months on the fuel cost adjusted portion of their power bill,” TVA said in a statement posted on its Web site today.

For billing periods beginning March 1, TVA’s wholesale Fuel Cost Adjustment will change from the current credit of 0.861 cents per kilowatt-hour to a credit of 0.552 cents per kilowatt-hour.

TVA, which serves more than 8 million persons in seven states, adjusts its electricity rate each month to reflect changes in what it pays for coal, natural gas and purchased power.

Tuesday, February 9, 2010

TVA to lower residential utility bills

Every little bit helps, right? This was reported in yesterday's Memphis Business Journal:

TVA to lower residential utility bills

The Tennessee Valley Authority has announced a residential utility bill reduction between 50 cents and $1 starting this month.

TVA increased its fuel cost adjustment credit from 78 cents per kilowatt-hour to 86 cents per kilowatt-hour, enabling it to lower residential utility bills. The fuel cost adjustment came after a higher than anticipated hydroelectric power generation in December, reducing the TVA's need to employ more expensive resources to generate power.

Fuel cost adjustments were implemented by TVA in October 2006, and are used to help recover fluctuating fuel and purchased power costs as they occur, thus allowing TVA to match revenues to expenses. It is used to determine energy charges on customers' bills.

TVA is the nation's largest public power utility, providing power to large industries and 157 power distributors that serve approximately 9 million consumers in seven Southeast states. Memphis Light, Gas & Water is TVA's largest customer.

Friday, January 15, 2010

TVA Rates to Drop Again in February

Nothing wrong with a little good news on Friday, right?

The typical household electric bill will drop by 50 cents to $1 next month to lower fuel costs and higher hydroelectric power generation, TVA announced today.

The monthly fuel rate adjustment in February will be the eight cut in the past year for the federal utility. TVA spokesman Scott Brooks said the new rate should reduce the residential monthly bill by about a half percent from what it otherwise would be under the current rate.

TVA boosted its rates by more than 30 percent in 2008 when soaring fuel expenses and the drought pushed up the fuel cost adjustment. Since then, most of that increase has been offset by the recession-induced drop in fuel expenses and the end of the drought.

Source

Friday, August 21, 2009

TVA Rate Increase Fast Facts

On Thursday, August 20, The Tennessee Valley Authority Board approved its 2010 budget of $10.2 billion for operating expenses and $2.3 billion in capital investments.

TVA is taking action to deal with a projected $7.2 billion shortfall for the period 2010 through 2012 including $1.9 billion in cost reductions, $2.8 billion in additional borrowing, and a base rate increase of 8% worth $2.5 billion.

TVA’s Board approved the 8 percent increase in the average wholesale rate. The increase will raise the typical MLGW customer’s bill by approximately $6 per month. This increase will be offset initially by an 11 percent decrease from the Fuel Cost Adjustment for the October billing period. According to TVA, residential consumers can expect decreases in the wholesale portion of their bills that range from about 50 cents to about $4 in October.

The Fuel Cost Adjustment, or FCA, is a variable energy rate that can fluctuate each quarter with TVA’s fuel and purchased power costs.

MLGW is TVA’s largest electric customer. MLGW passes on all TVA electric costs to customers.

The Commercial Appeal article on TVA can be viewed here.

The TVA press release can be viewed here.

Monday, August 3, 2009

City Raises Storm Water and Sewer Fees

The Storm Water Fee for the City of Memphis increased .34 cents effective July 31, 2009. The new base Storm Water Fee will be $3.64 per SFU (Single Family Unit). Apartment dwellers will notice a .14 cent increase and condo/townhouse dwellers will see a .19 cent increase. Please direct questions to the City's Storm Water department at 576-4349.

The Sewer Rate for the City of Memphis increased to $0.7876 per ccf. The Minimum and Maximum Charges for a Residential Customer will remain $2.50 and $18.00 respectively. Direct questions to the City's Sewer department at 576-6757.

All of the City/County fee phone numbers and information are also included on the back of MLGW bills.

Wednesday, April 22, 2009

Sewer Fees Going Up

MLGW bills customers for sewer fees on behalf of the city. From yesterday's Commercial Appeal...

A City Council committee today approved the Public Works division’s request to hike the city sewer fee for residential properties, currently one of the cheapest in the nation.

The Public Works and Transportation committee approved an ordinance hiking the fee for usage from an average of $7.20 per household, per month to an average of $8 per month.

Even with the bump, Memphis still has some of the lowest fees in the nation. The proposed ordinance places a cap of $18 per month on sewer fees.

In Nashville, households spend roughly $32.10 per month. The average fee per month, per household in Knoxville is $69.68. Households spend an average of $42.30 per month in Little Rock.

“We pride ourselves on having some of the cheapest rates not only in the state but across the country,” said Public Works director Dwan Gilliom.

The committee also hiked the fee that major industries must pay to offset costs associated with treating their sewage. The city said a study of 26 customers that pay this fee showed an average monthly increase of 6.8 percent.

The full council will have to approve the fee hikes, which will be used to fund repairs to the city’s aging sewer system, before they can be implemented.

Thursday, April 16, 2009

Your Bill is Low. Really!

MLGW bills are among the Nation’s lowest despite fluctuations in TVA rates

In the winter, when utility bills can be at their highest, Memphis residents still have, on average, one of the lowest monthly residential utility bills in the nation.

In a recent survey of 35 metropolitan areas, Memphians had the ninth lowest typical monthly residential utility bill for the winter. The combined bill of electric, natural gas, water and wastewater was $334.93. Denver, CO had the lowest combined bill at $232.14; New York posted the highest at $627.11. The complete survey can be found here.

According to the survey, Memphishas the lowest combined bill for metropolitan area in Tennessee. Nashville($351.03) ranked 11th; Jackson($400) ranked 22nd; Chattanooga($383.61) and Knoxville($501.22) ranked 19th and 31st respectively.

While MLGW bills are among the lowest in the nation, weather and customer usage have the strongest impact on customer bills. Customers can help control their usage and costs by practicing smart energy conservation. MLGW offers several tools to help customers use energy wisely.

The My Account section at www.mlgw.com gives customers the opportunity to take an in-depth, customized energy evaluation of their home and recommends areas where customers can employ some energy saving tactics. The utility also has brochures available to the public with energy saving information that can be found on the Web site.

Monday, April 13, 2009

Rate Decrease Info

MEMPHIS, TN (WMC-TV) - Get ready for a change in your monthly power bill. In the coming months MLGW customers will be paying less for power compared to the first quarter of 2009.

MLGW spokesperson Chris Stanley says it's the second time this year the TVA saw a reduction in fuel costs.

"Last year that number went up about 20 percent. This year it's dropped about 13 percent, so we're really glad about that," Stanley said. "Hope those decreases continue."

You can monitor how much your saving on the portion of your bill that reads TVA fuel cost adjustment. "That's their cost to purchase power," Stanley said. "Their cost to purchase power has lowered recently, therefore we're seeing that difference on the bill."

Even before the recent rate adjustment, MLGW rates were still some of the cheapest nationwide. A new study on winter rates ranks Memphis at no. 9 among the most affordable utility rates in the country. But Stanley says MLGW customers are the worst when it comes to conserving energy. "Tennesseans use the most amount of electricity per capita of any state in the country," he said.

The five to six dollar a month savings you'll see soon could grow, depending on how much power you use. "You may see a lower bill than even that five to six dollars a month, and even lower than that if you use less energy," Stanley said. "We're into spring time now, a time where you can open windows when you don't have to run the heat or air as much."

Stanley said customers should take advantage of the changing season and be conscious about conserving energy year round.

Friday, April 3, 2009

No Foolin'

The latest TVA rate decrease became effective on April 1.

Because the fuel cost adjustment is a per kilowatt-hour charge, amounts that consumers will save depend on the amount of energy they use. While savings will vary across the Tennessee Valley, residential consumers can expect a decrease that ranges from about $4 to $9 in their monthly power bills.

Retail billing periods for TVA power distributors also vary, so some April bills will include March usage at the lower rate. Overall, the decrease for the quarter will be about a 7 percent reduction on total average wholesale rates, and is a reduction of almost 40 percent from the current quarter’s fuel cost adjustment amount.

Read more here...

Friday, November 14, 2008

TVA Fuel Cost Adjustment To Reduce Rates in January

TVA Fuel Cost Adjustment To Reduce Rates in January

TVA today announced a decrease in its fuel cost adjustment effective Jan.1, 2009.

Because the fuel cost adjustment is a per kilowatt-hour charge, amounts that consumers will save depends on the amount of energy they use. While savings will vary across the Tennessee Valley, residential consumers can expect a decrease ranging from about $4 to $8 in their monthly power bills. Since retail billing periods for TVA power distributors vary across the Valley, some January bills will include December usage at the lower FCA amount.

"We are glad for the relief this decrease will bring to rate payers across the Valley," said TVA Chief Financial Officer Kim Greene. "Recent reductions in purchased power and natural gas prices have helped reduce our actual costs and forecast for the second quarter of 2009. Unfortunately, coal prices remain significantly higher than they were a year ago, and sustained drought conditions across the Tennessee Valley have cut TVA's hydro generation by more than 50 percent, preventing TVA's fuel costs from dropping further."

Greene said economic conditions led to a decrease in wholesale power sales July through September, which also helped lower the FCA by reducing TVA's reliance on its most expensive power sources.

TVA began using a fuel cost adjustment mechanism in October 2006 after experiencing a spike in fuel costs caused by Hurricanes Katrina and Rita. Utilities across the country use such mechanisms to help recover the costs they must pay for fuel and purchased power. The adjustment is part of consumer power bills and can go up or down, depending on quarterly increases or decreases in these costs.
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