Friday, November 17, 2017

MLGW payments just got easier on your phone

In an effort to enhance payment options, customers can now pay their MLGW bill directly from MLGW’s mobile app. The App update is supported on both Apple and Android phones. 

The app is available for free download in the Apple iTunes app store or the Google Play store. Customers will also be able to continue to use other important features such as the ability to check the status of an outage at their address and make payment arrangements

Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number OR their 16-digit account number.


Wednesday, November 15, 2017

MLGW Warns Customers About 1-888 Scam

Telephone Scammers Pose as MLGW Representatives

(November 15, 2017) – Memphis Light, Gas and Water Division has received reports of a scam involving calls via a 1-888 number from someone fraudulently claiming to represent MLGW.

Customers are receiving calls from 1-888-203-2365 ext. 205 regarding their utility bill. The customer is told that their water service is going to be cutoff if they do not pay their bill to them.


While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that a payment must be made by a certain date to avoid cut-off, MLGW service representatives do not personally call a customer to request a payment. Customers who believe they have been targeted or victimized with this or any other scam should immediately contact the Memphis Police Department at (901) 545-2677.

MLGW encourages customers to use Firstech paying agents

TIO Networks, a bill payment company that accepts payments for telephone, cable and utility companies, etc. has temporarily suspended bill payment processing operations nationwide.

TIO Networks operates kiosks in four of MLGW’s community offices and kiosks and paying agents at more than 300 locations throughout Shelby County. TIO Networks kiosks and paying agents are currently inoperable until further notice. In addition, payment locations with MoneyGram kiosks, which TIO operates, are not available for use at this time.

MLGW customers can still make payments at nearly 90 MLGW-authorized pay agents operated by Firstech. These pay agents are not part of TIO Networks. A list of current payment locations can be found by going to mlgw.com/payyourbill or by visiting a teller at any of MLGW’s five community offices located at:

245 South Main Street
2935 Lamar Avenue
1111 East Shelby Drive
2424 Summer Avenue

5131 Navy Road

MLGW Promotes Gas safety Awareness November 17


Thursday, November 2, 2017

Registration is open for MLGW’s Winter Moratorium program to assist elderly and disabled customers

(Nov.1, 2017) – As colder weather approaches, MLGW wants to ensure uninterrupted service to its senior (ages 60 and above) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the months of December, January and February.

Participants are still responsible for paying their utility bills during this time, but in the event that the bill exceeds the customer’s means, the customer will not be disconnected.

There are no income restrictions for the Winter Moratorium program. However, applicants cannot have an outstanding balance greater than $199.99 on their utility bill on November 30 when the program begins. The deadline for application is November 15.

Customers can simply download the
Winter Moratorium form at mlgw.com or come into a MLGW Community Office. If they have previously enrolled in the Winter Moratorium, they will automatically be re-enrolled if the past due balance does not exceed the minimum amount of $199.99 by the close of business November 30. 

Note: For those 60 and over, proof of age is needed with each application (copy of driver's license, birth certificate or another legal form of ID). Also, for those applying due to a disability, proof of disability is needed with each application in the form of the proper certification.

For more information, visit mlgw.com/wintermoratorium.

Monday, October 30, 2017

A-Blazing Race Winners

Below are the official results of the A-Blazing Race held on Friday, October 20 on the campus of the University of Memphis at the Herff College of Engineering in conjunction with E-Day (Engineering Day).

Middle School

-Notebook: Kate Bond Middle School
-Design: Elmore Park Middle School
-Speed:

  1. Maxine Smith STEAM Academy, Car #13
  2. Maxine Smith STEAM Academy, Car #19
  3. Lausanne Collegiate School, Car #1
MLGW 2017 A-Blazing Race - Middle Schools

High School

-Notebook: Southwind High School, Car #4
-Design: Lausanne Collegiate School, Car #1
Speed:
  1. Memphis Business Academy, Car #2
  2. Lausanne Collegiate School, Car #1
  3. Memphis Business Academy, Car #3
MLGW 2017 A-Blazing Race - High School
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