Wednesday, October 15, 2014

MLGW Welcomes New Board Commissioner

We welcome Carlee M. McCullough, Esq., as the newest member of our Board of Commissioners. McCullough was appointed by Memphis Mayor A C Wharton, Jr. and approved by the Memphis City Council in September.

The native Memphian currently serves as general counsel of McCullough Law and was previously the contract compliance officer for the City of Memphis. She has served as legal advisor for the Memphis and Shelby County Music Commission as well as the Memphis and Shelby County Film & Television Commission.

A former certified public accountant, she is a graduate of Howard University School of Business and Loyola Law School in Los Angeles, Calif., where she received her law degree. Among her many pursuits, she also writes a weekly business column for The New Tri-State Defender.

The five members of MLGW Board of Commissioners serve three-year terms and can be re-appointed by the Mayor.

Friday, October 10, 2014

MLGW Hero Patrick Jones

It was a stormy Thursday, September 11, 2014, during a heavy rain, when Meter Reader Patrick Jones was routinely reading his route. While in that neighborhood he noticed a lady trapped in her car by fast moving flood waters.

The water had quickly accumulated inside Patricia Nelms’ vehicle and had risen around her shoulders as she sat stranded in the driver’s seat.

Without hesitation, Patrick rushed into the cold water to set her free her from the flood waters.

The closer Patrick got to her car, he realized she was disabled and unable to walk away, much less wade through the water to safety.

Without hesitation, Patrick carefully placed her on his back and carried her to dry ground, saving her from drowning.

Ms. Nelms came to the MLGW Board meeting today to formally thank and honor Patrick Jones for saving her life that rainy day.

Monday, September 29, 2014

MLGW Celebrates Public Power Week Oct. 5-11

We are celebrating Public Power Week, Oct. 5-11, along with more than 2,000 other electric utilities that collectively provide electricity on a not-for-profit basis to 47 million Americans.

“As a municipal-owned utility, MLGW strives to do what’s in the best interests of our customers. Public Power Week enables us to showcase that commitment to the community,” said Jerry R. Collins Jr., president and CEO of MLGW. “Our rates are among the lowest in the nation and we appreciate being able to provide the best service that our customers deserve.”

Public Power Week is a national, annual event sponsored in conjunction with the American Public Power Association (APPA) in Washington, D.C. APPA is the service organization for community- and state-owned electric utilities. MLGW is a member.

“MLGW is a driving force for the community’s economic vitality, and it’s important for us to remind residents how valuable we are as a local resource,” said Collins.

A great way to observe Public Power Week is to continue to prepare for colder temperatures.

Here are a few tips to help conserve energy:

Set your thermostat at 68 degrees or lower when you’re home during cold months (78 degrees in hot months). Every degree below 68 can save four percent on your heating bills.

Wear layered clothing and thick socks to keep warm, then set your thermostat even lower.
At bedtime, lower your thermostat even more and add extra blankets.

Lower or turn off thermostat when leaving your home for four hours or more.

Close garage doors, cover foundation vents, and close off vents and doors to seldom-used rooms.

Thursday, September 18, 2014

Road Construction to Impact Intersection of Mendenhall and Shelby Drive

MLGW construction is expected to cause major disruptions on Mendenhall at the Shelby Drive intersection from 7 a.m. to 5 p.m. this Saturday, September 20, where crews are completing duct line for a manhole installation.

The project will affect northbound traffic along Mendenhall as well as east and westbound traffic on Shelby Drive. The intersection will continue lane shifts and closures throughout October.

Monday, September 15, 2014

Gas Work to Impact I-240N at Poplar Overpass

MLGW crews will be shutting down two lanes at a time on Interstate 240 North to coat gas main lines beneath the Poplar overpass, just before Bellevue Boulevard, on Monday, September 15.

The work will begin at 8 p.m. and will last several hours. The gas main lines are being coated to prevent rust and corrosion.

Friday, September 12, 2014

Flooding Leads to Evacuations from Homes and Vehicles

Damage estimates are being compiled this evening in the wake of this morning’s flooding caused by hours of steady rain from about 5:30 to 9:30 a.m.

“We began our coordination effort early this morning. Late this afternoon, representatives of law enforcement, fire and emergency response agencies met at our emergency operations center to talk about flood damage and ensure there was coordination among agencies across the county,” said Shelby County Mayor Mark H. Luttrell, Jr.

More than 40 people are staying at a comfort station at the Ed Rice Community Center on North Watkins after 25 homes were evacuated in the Frasyer and Raleigh areas.

Memphis firefighters and police officers also rescued more than 30 people from their vehicles near Mountain Terrace.

“We had more than five inches of rain in just a few hours. That overwhelmed drainage systems and sent water over the top of creeks and tributaries near the rivers,” said Bob Nations, Jr., Director the Shelby County Office of Preparedness.

Southland Mall was closed after heavy rains led to a partial roof collapse. No shoppers or employees were injured.

Shelby County Firefighters rescued the driver of a Shelby County School bus when heavy rains forced it into a ditch on Deadfall Road.

In Bartlett, the downpour damaged Bartlett High and Bartlett Elementary Schools. The town’s municipal center was also damaged along with other businesses on Stage Road near Bartlett Boulevard. Water also crept into two homes in the nearby neighborhood.

Heavy rains also flooded neighborhoods in the Brunswick area. Minor damage was noted at a few homes and businesses.

No homes or businesses were damaged in Millington, but many vehicles were overtaken by high water along Singleton Parkway and Pleasant Ridge Road.

A number of creeks and tributaries are near flood stage. The various emergency response agencies and the National Weather Service will be monitoring conditions through the night.

“Forecasters say we’ll have periods of rain that could cause more flash flooding in the Shelby County area. It’s vital we keep watch on conditions to ensure citizens and motorists stay as safe as possible,” added Director Nations.

For more information contact the Shelby County Office of Preparedness at (901) 515.2525.

Friday, September 5, 2014

MLGW Statement on Meter Reading

MLGW Statement on Meter Reading

(September 5, 2014) – As part of an ongoing investigation, Memphis Light, Gas and Water Division has terminated seven meter readers and indefinitely suspended another for falsification of MLGW records.

Falsification of MLGW records is neither allowed nor tolerated. The ongoing investigation, which began in May, revealed that false readings were being entered for unread meters. Recently-installed smart meters led to the detection of false readings. The investigation is still ongoing. Further disciplinary action is expected.

“Falsification of meter readings by MLGW employees will not be tolerated,” said Jerry R. Collins Jr., MLGW president and chief executive officer.

Most of the residential and commercial accounts that have been affected by the erroneous data have already been corrected. Adjustments included either a credit or back-bill to those affected. Credits were applied in overbilled cases; customers were back-billed for services used but previously unbilled in accordance with state and federal law and MLGW policy. Affected customers could qualify for payment arrangements that extend re-payment over several months.

Each month, more than one million meters are physically read. MLGW is committed to accuracy and professionalism in meter reading. Additional measures to both prevent and detect falsification of meter readings are being put in place, though no system is perfect.

Customers are encouraged to become familiar with their usage and billing histories. Customers can access up to two years of billing history by logging into MyAccount on Customers can also call MLGW Customer Care at 901-544-6549 if they have questions.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.
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