Thursday, October 12, 2017

Temporary lane closures on Union this week

MLGW water crews will be working to install new water facilities on Union during the following dates and times:

•           Thursday, October 12 at 7 p.m. until Friday, October 13 at 5 a.m.

•           Friday, October 13 at 7 p.m. until Saturday, October 14 at 5 a.m.

During the above dates and times, westbound traffic will be affected.  Drivers should expect lane closures and lane shifts on Union between Cooper and Rembert.

Thursday, October 5, 2017

MLGW and TVA host robotics showcase for area students

Students from Shelby County and surrounding areas will display their robotic constructions on Oct. 6 from 9 – 10:45 a.m. at the MLGW Administration Building, 220 S. Main St. in Memphis.

The event is sponsored by MLGW’s Junior Engineer/Professional Engineer (JEPE) program and TVA, which are partnering together to promote STEM education and involvement among the next generation of public power professionals.

Participating teams will unleash their creations to walk, crawl, carry loads or throw objects around the MLGW building lobby. Students and their teachers or sponsors will be available to answer questions about their contraptions.
Nine teams will be participating in the event:

  • St. Benedict at Auburndale High School – BEST Robotics Team
  • Cloud 901 – High School Community – FIRST Robotics Competition Team
  • White Station High School – FIRST Robotics Competition Team
  • Bartlett High School – VEX Team
  • Springdale Elementary School – Cubelets
  • St. Francis of Assisis – First Lego League
  • Havenview Middle School – First Lego League and Memphis Middle School Robotics Competition
  • Millington Middle School – VEX IQ Team
  • Southwind High School – VEX Team

After the exhibition, students will attend a lunch and a “Girl Power” networking event. Women in the engineering field will talk to the students about working in the STEM world. The session is intended to encourage girls to explore STEM careers and help boys understand the value of a diverse professional environment.

BEST Robotics: “BEST (Boosting Engineering, Science, and Technology) is just not another robotics competition.  It perfectly incorporates real world business acumen and the arts into STEM. Kids will learn invaluable skills such as creative thinking, time management, communication, leadership, and teamwork.  These are essential for today’s ever changing environment.”

FIRST Robotics: “FIRST (For Inspiration and Recognition of Science and Technology) inspires young people's interest and participation in science and technology through innovative programs. FIRST is more than Robots.”

VEX: “The VEX family of competitions, presented by the Robotics Education & Competition Foundation, is the largest and fastest growing elementary, middle school, high school, and college robotics program globally with more than 18,000 teams from 40 countries playing in over 1,400 tournaments worldwide.”

First LEGO League: “First LEGO League is an international competition for elementary and middle school students. It inspires tomorrow’s innovators to practice imaginative thinking and teamwork for infinite possibilities within STEM.

Wednesday, September 27, 2017

On Smart Water Meters

On Tuesday, Fox 13 provided us with several addresses where water leaks reportedly occurred because of smart meter water installations. We researched the addresses and here is Smart Meter Project Manager Eliza King's full response regarding those addresses, which didn't make the story:


Here's the full interview.

Some additional clarity here:

Tuesday, September 26, 2017

Service Charge Explanation

Recently, we’ve heard concerns about the service charges that are part of every customer’s monthly MLGW bill. We understand why customers might have questions about this policy, and we think it’s important for everyone to understand what they’re paying for.

If a customer is connected to a service, they benefit from having that service available to them, even if they choose not to use it in a particular month. This availability relies on a complex infrastructure that requires constant upkeep. The service charge paid by each customer helps finance that infrastructure, meaning you can turn on a faucet or flip a light switch at any time. That’s why some people refer to the service charge as a “convenience fee” or an “availability fee.” It ensures the utility is available to you on demand.

Without the service charge, a customer who doesn’t use electricity, gas or water — but still has them instantly available — would not be contributing to the costs of making sure those services are always there when they’re needed.

A separate component of the bill is for the actual consumption taken. It is measured in kilowatt-hours (kWh) for electricity and hundreds of cubic feet (CCF) for gas and water. If you are connected to a utility service but don’t use it in a particular month, you are not charged for any consumption (the usage rate) on that month’s bill. However, you are charged a fee to make sure that service is available whenever you want it. This is the service charge, and it’s standard practice at utility companies nationwide. Service charges have been in existence at MLGW since 1940.

Your usage rate covers the actual cost of providing the services you used in your home or business that month. MLGW purchases electricity and gas from providers like TVA. We pump water from the Memphis Sands Aquifer and treat it. Then we sell each to our customers across Shelby County. MLGW has had the lowest combined typical winter residential bill among 50 cities across the country for five years in a row. We only raise our usage rates when necessary to cover costs of operation (and sometimes when required to meet minimums set by federal or state law).

Service charges are reviewed on an annual basis, and sometimes they change as costs change. Currently, the service charges for residential customers are $11.60 for electricity, $10 for gas and $7.76 for water. Because it’s not based on consumption, it’s the same each month.

Curious about what costs that charge covers? As of Dec. 31, 2016, our infrastructure includes
·        4,378 miles of overhead electric distribution lines
·        2,740 miles of underground electric cables
·        4,488 miles of gas mains
·        3,881 miles of water mains

Those are just the paths for services to reach homes and businesses. In order for electricity, gas and water to travel along those paths, our systems rely on hundreds of thousands of other elements. From transformers to water pumps to gas valves, each piece of the vast puzzle must be in place before customers even have the option to turn on the TV or light a stove. And every piece has to be maintained (and sometimes repaired or replaced) in order to ensure we can meet the demand on any given day.

We also constantly upgrade our system to better serve you. Intelligent components in some areas have greatly reduced the time it takes to restore electric service to those customers during an outage. New substations under construction will reduce the load on sections of our system, increasing reliability and our capacity to meet demand. We’re nearing completion of a 30-year project to replace cast iron gas pipes with flexible and durable polyethylene, making our gas delivery system much safer and more reliable and making us more prepared in case of an earthquake. These improvements would not be possible without everyone who benefits from them contributing.

We understand that for most of our community — including MLGW employees — every dollar counts, and each bill has to be carefully budgeted for. Even though MLGW has some of the lowest rates in the country, we offer a number of assistance programs, including payment arrangements and Budget Billing. We encourage anyone who has questions or concerns about their bill to contact our Customer Care Center at 544-6549. Visit for information about rates, assistance programs and more.

Friday, September 22, 2017

MLGW again rated as a high-quality investment in bond issuance

Once again, Memphis Light, Gas and Water has been recognized by the market as an excellent investment for bond buyers.

On Sept. 13, MLGW issued over $150 million in bonds across its three utility divisions. The bonds were issued at 2.777 percent interest for the electric division, 2.831 percent for gas and 2.735 for water.

By MLGW’s charter, each division within the utility is financially independent in regards to issuing credit. As a result, S&P Global Ratings and Moody’s Investors Service assessed each separately.

For the second year in a row, MLGW’s water division was assessed by S&P as AAA credit and Aa1 by Moody’s. The electric division was rated AA and Aa2, and gas received AA- and Aa1 ratings, respectively.

The low interest and high credit ratings reflect the market’s confidence in MLGW as a sound investment. The water division’s AAA rating — S&P’s highest rating — is notably difficult to earn. Even the gas division, which last year issued bonds for the first time since 1984, received an interest rate close to the other more highly rated divisions.

Monday, September 18, 2017

MLGW to Close Lanes

MLGW to Close North/South Lanes of Mendenhall Road North of Shelby Drive for Underground Electrical Work

Memphis Light, Gas and Water Division will close all north bound travel lanes of Mendenhall Road just north of Shelby Drive on Tuesday, Sept. 19 at 7 a.m. The southbound lanes will be closed on Thursday, Sept. 21.

This closure is necessary to perform underground electrical work at this location. The work will begin at 7 a.m. and end at 4 p.m. each day.    

United Way's Days of Caring

After a citywide United Way Campaign kickoff Monday night, September 11 at Memphis' United Way of the Mid-South HQ on Tillman Street, volunteers from companies, organizations and non-profits across the Greater Memphis area spent an entire week helping local United Way agencies.

For United Way's Days of Caring, MLGW volunteers, including the Division's campaign steering committee, chair and co-chair, worked at several agencies during the week. They wrapped up the "week of caring" helping at Creative Life School on Riverside Blvd. MLGW volunteers landscaped the students' playground, cleaned up the area and painted several rooms in the school. Thanks to all our hardworking MLGW United Way volunteers!

MLGW/United Way 2017 Days of Caring
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