Friday, June 24, 2016

Max Impact Home Weatherization Loan Program


The Max Impact Home Weatherization Loan Program provides funding for home weatherization improvements for up to $2,500 at an interest rate of 3%.  This loan is repayable on the customer’s monthly MLGW utility bill for a term of up to seven years.   

Homeowners and Landlords of tenants must meet the following eligibility requirements:

·        MLGW customer with annual combined household income not exceeding $50,000

·        Landlord of tenant with tenant household income not exceeding $50,000 (Landlord must reside in MLGW service area and have an active MLGW account)

·        Satisfactory Consumer Credit Profile

·        At least one year of service history with MLGW

·        Two years of satisfactory MLGW payment history

Eligible weatherization measures include:

·         AC condenser replacement

·         Attic access hatches

·         Attic insulation

·         Duct replacement

·         Leaks (gas or water)

·         Water heater replacement (gas or electric)

·         Window or door replacement

Once the application is received, complete with the appropriate documents outlined in the application instructions, it undergoes our applicant screening process. If approved, one of MLGW’s Energy Technicians will contact the customer to set up an appointment for a Home Energy Audit.  The Technician will use the audit findings to make recommendations on what weatherization improvements need to be made.  

After the customer selects the measure(s) to be repaired, the customer will be provided with a list of approved contractors.  These contractors will only bid on the work needed on the home, based on MLGW recommendations.  The bid process allows the customer to obtain competitive pricing on their home repairs.  When the work is completed, an MLGW Technician performs a final inspection on the repairs.  Once the inspection passes, MLGW will set up the cost of the repairs in monthly installments on your utility bill.  The typical repayment amount is $33 per month.

If you are interested in participating in the Max Impact Home Weatherization Loan Program, please call 901-528-4188 to have an application mailed to you. 

Max Impact is a loan, which must be repaid.  Penalties for default include: the balance of the loan becoming due in full and immediately payable and/or reporting to credit agencies.  Only one loan is permitted per property address.        

Friday, June 17, 2016

MLGW Kicks Off “Play It Cool” Program

90 Window Air –Conditioning Units Still Available for Low-Income Seniors


Memphis Light, Gas and Water Division is donating 90 window air-conditioning units to qualified low-income seniors and disabled residents of Shelby County.

Neighborhood Christian Center will host a screening and application process for the free units at 785 Jackson Avenue, June 21, 2016, from 9 a.m. to 3 p.m.

To qualify applicants must be a resident of Shelby County, a low income senior 60 years of age or older, and without operable air conditioning. Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. Field inspections will be conducted by MLGW to verify that the residence meets installation requirements. Households are only eligible to receive an air conditioner once every three years from the MLGW Play It Cool Program.

To apply applicants will need the following credentials on hand:
  • Tennessee State ID or Drivers License to verify age and address.
  • The most recent pay stub or Social Security Income statement to verify income.

Air conditioners will not be installed at addresses with operating units, or on residences with bars or storm windows.  MLGW field inspections will begin in late May and the installation of units will be performed by MLGW employees starting in June. 

Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.


MLGW is the largest three-service public power utility in the nation, serving more than 421,000 customers in Memphis and Shelby County.  

MLGW Continues Restoration Efforts Today

Full Restoration to be complete by midnight tonight

Approximately 700 customers remain without power due to storms that moved through Shelby County on Wednesday evening.

MLGW predicts full restoration of services to be complete by midnight tonight. MLGW crews are working around the clock to restore services along with 28 additional crews from Alabama, East Tennessee and Kentucky. In addition, approximately 50 tree trimming crews are working to clear tree damage.

MLGW is asking customers who are still without power to please call the MLGW Outage Hotline at 544-6500. To report an outage, customers will need to have their account number or the phone number that's associated with their account.

MLGW urges any customer without service to find a cool location. The City of Memphis has opened After Hours Cooling Centers:  Pipkin Building, 940 Early Maxwell; Frayser Raleigh Senior Citizen Center, 3985 Egypt Central Rd;  and McWherther Senior Center, 1355 Estate Dr.,

When temperatures climb above 90 degrees Fahrenheit, take precautions by spending as much time as possible inside with the air conditioning, such as a shopping mall, library, senior center or movie theatre. Fans cannot provide enough cooling if the temperature is 90 degrees or above. Additionally, customers are encouraged to check on family, friends and neighbors.

Important MLGW contact information for customers:
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

•  Customer Care Center: 820-7878

Thursday, June 16, 2016

Restoration Efforts Continue into Thursday Evening

Full Restoration to be complete by Saturday

MLGW crews have worked to restore services to more than 48,000 customers. Close to 54,000 customers were affected by the storms that moved through Shelby County Wednesday night.

5,085 customers remain without power. Restoration of services for these customers will be more time consuming due to the fact that these are smaller outages with severe damage. MLGW predicts full restoration of services to be complete by Saturday.  MLGW crews are working around the clock to restore power. The utility has also called in an additional 28 crews from Alabama, East Tennessee and Kentucky. In addition, approximately 50 tree trimming crews are working to clear tree damage.

MLGW is asking customers who are still without power to please call the MLGW Outage Hotline at 544-6500. To report an outage, customers will need to have their account number or the phone number that's associated with their account.

MLGW urges any customer without service to find a cool location. The City of Memphis has opened an After Hours Cooling Centers:  Pipkin Building, 940 Early Maxwell; Frayser Raleigh Senior Citizen Center, 3985 Egypt Central Rd;  and McWherther Senior Center, 1355 Estate Dr.,

When temperatures climb above 90 degrees Fahrenheit, take precautions by spending as much time as possible inside with the air conditioning, such as a shopping mall, library, senior center or movie theatre. Fans cannot provide enough cooling if the temperature is 90 degrees or above. Additionally, customers are encouraged to check on family, friends and neighbors.

Important MLGW contact information for customers:

•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

•  Customer Care Center: 820-7878

Wednesday Evening Storms Affect Nearly 54,000 Customers

Close to 54,000 MLGW customers were affected by power outages caused by a storm system that moved through Shelby County about 7:40 p.m. on Wednesday.

11, 353 customers remain without power. Restoration of services for these customers will be more time consuming due to the fact that these are smaller outages with severe damage. MLGW predicts full restoration of services to be complete by Saturday.  Out of town crews will assist with restoration efforts.

Crews are working back to back shifts until all customers are restored.

MLGW is asking customers who are still without power to please call the MLGW Outage Hotline at 544-6500. To report an outage, customers will need to have their account number or the phone number that's associated with their account.

MLGW urges any customer without service to find a cool location as the heat index is expected to be between 105 -110 degrees today.

When temperatures climb above 90 degrees Fahrenheit, take precautions by spending as much time as possible inside with the air conditioning, such as a shopping mall, library, senior center or movie theatre. Fans cannot provide enough cooling if the temperature is 90 degrees or above. Additionally, customers are encouraged to check on family, friends and neighbors.

The City of Memphis has opened an After Hours Cooling Center at the Pipkin Building, 940 Early Maxwell. The center will be open today from 6 p.m.-7 a.m.

Important MLGW contact information for customers:
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

•  Customer Care Center: 820-7878

Tuesday, May 31, 2016

MLGW to Host National Natural Gas Vehicle Tour

Memphis Light, Gas and Water will host the “CNG from Sea to Shining Sea Road Rally,” presented by the American Public Gas Association and NGVAmerica, on Friday, June 3, at 3 p.m. at its public compressed natural gas (CNG) filling station at 3071 S. Center Road.

The coast-to-coast tour will showcase a fleet of CNG vehicles as they travel through 13 cities, from Long Beach, California, to Washington, D.C., from May 30 to June 10. The purpose of the rally is to demonstrate the viability of natural gas as an alternative fuel source and to educate the public about the benefits of natural gas vehicles (NGVs).

MLGW’s participation in the tour is another example of the company’s ongoing dedication to clean, affordable energy sources like natural gas. MLGW opened its South CNG Filling Station, the second owned by the company, in 2015.


MLGW operates a fleet of nearly 100 natural gas vehicles and is equipped to service other companies that utilize NGVs. To learn more about MLGW’s commercial natural gas services, visit mlgw.com/commercial/CNG-NGVs.

Friday, May 27, 2016

We’re Jammin’! Hope You Like Jammin’, too…

Memphis Music on Beale. It doesn’t get any better than that. Add the presence of an Elvis statue for inspiration; mix in some blues, rock and roll and bluegrass, include talented Memphis musicians and a worthy cause, and you have Plus-1 Jam.


After a hiatus in 2015, Plus-1 Jam has returned to Beale Street with attitude. Despite the weather playing tricks the first night, the Jam started in earnest on Saturday, April 30 with several talented bands and performers taking to the stage to raise funds for Plus-1, MIFA’s utility assistance program. The weather was kinder over the second weekend, May 13-14.


MLGW sponsors Plus-1 Jam on a stage erected on Beale by the Elvis statue at the north end of MLGW’s Administration Building, and several of the bands feature MLGW employees. Those bands include Muddy River Blues Band, Tropix, Memphis Rock Solid, the Mullins Orchestra, Kyle Russell and Fear the Rooster.


The last weekend of Plus-1 Jam is May 27-28, so come on downtown and enjoy some wonderful Memphis Music, including a big all-star jam four-hour finale at 6 p.m. on Saturday, May 28. Many thanks to all the musicians who are donating their time, to the organizers and MLGW, and to everyone who donates to Plus-1. The last weekend’s schedule is below. Let’s Jam!

Friday, May 27
6 p.m.              Tropix – Reggae, Classic Rock, Tropical
8 p.m.              Muddy River Blues Band – Blues, Blues Rock

Saturday, May 28
2 p.m.              Mullins Orchestra – Classical/Pop
4 p.m.              Memphis Rock Solid – R & B, Soul
6 p.m.              Grand Finale All-Out Jam – Blues, Rock, Variety, etc.


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