Thursday, May 18, 2017

Memphis residential utility bills rank the lowest in cost for the fifth straight year

(May 18, 2017) – Since 2013, Memphis has earned the top spot for having the lowest combined typical winter residential bill among selected cities across the country.

Last year, a typical winter residential bill was $243.79. This year, the bill increased slightly to $253.09, a difference of $9.30. MLGW’s financial management remains a driving force in keeping utility bills as low as possible.

The largest three-service municipal utility in the nation, MLGW delivers electricity, natural gas and water throughout Memphis and Shelby County. Each year we strive to not only deliver the best possible price, but also the highest quality service. One way we measure our performance is to examine how Memphis’ typical winter bills compare to other cities in the U.S.

We survey more than 50 cities, including many that are geographically close to Memphis, as well as utilities that are similar in size. All costs covered in this survey are based on published rates effective Jan.1, 2017.

MLGW started collecting data on rates in the early 1990s. Memphis continues to outperform many cities in terms of what customers pay for electricity, natural gas, water and wastewater services.

For more information and to view the full report, visit

Tuesday, May 9, 2017

MLGW awarded solar generation project through TVA Distributed Solar Solutions pilot

(May 9, 2017) – MLGW has been awarded a solar generation project through the Tennessee Valley Authority’s Distributed Solar Solutions pilot program. In a competitive process that included 13 applications from local power companies throughout the Tennessee Valley, MLGW's project was one of seven selected.

The project at Nike’s facility will produce solar power with panels similar to these at Agricenter International. At two MW, the new installation will be twice the size of that at the Agricenter.
The project includes the installation and operation of a two megawatt direct current solar array, which will be built at Nike Inc.’s North America Logistics Campus in Frayser. No MLGW funds will be utilized for the project, which will interconnect to MLGW’s electric distribution grid.

Nashville-based Silicon Ranch Corporation will fund, build, own and operate the system. Silicon Ranch is the largest developer, owner and operator of solar facilities based in the TVA service area.
“MLGW is pleased to collaborate with NIKE and Silicon Ranch in the construction of a large solar array in Memphis,” stated Jerry Collins Jr., MLGW president and CEO. “This project demonstrates the benefits of public-private partnerships to meet growing interest in renewable power options. We are excited to take a leadership role in increasing the amount of green energy in the region.”

The solar array is expected to generate approximately 3.7 million kilowatt-hours of electricity per year, or enough to meet the annual needs of 242 average households. Solar power from the array will be sold to TVA under a 20-year power purchase agreement, while Nike will receive the Renewable Energy Credits, the intangible environmental benefits associated with green power generation.
Although the timeline has not been finalized, the project is expected to start generating solar power in summer of 2018.

“As long-term owners of our projects, Silicon Ranch takes great pride in being excellent neighbors and active members in each community we serve,” said Matt Kisber, Silicon Ranch president and CEO. “We especially love working in our home state and are grateful for the partnership we’ve developed with MLGW, TVA and Nike. Each of these organizations deserves tremendous credit for their commitment to bring the economic, environmental and community benefits of solar energy to west Tennessee.”

In developing the Distributed Solar Solutions program, TVA partnered with the Tennessee Valley Public Power Association, an association of 155 local power companies in the TVA system. TVA and TVPPA leadership, as well as representatives from two local power companies in the region, reviewed proposals and selected the winning projects.

"We are pleased to see the strong DSS interest because it allows TVA to partner directly with local power companies and developers to bring renewable energy to the Valley at the community level," said Tammy Bramlett, TVA's director of business development and renewables. "TVA remains committed to providing clean, efficient renewable energy to reduce our carbon footprint and help protect the environment."

Monday, May 8, 2017

Peak-Hour Water Conservation Requested for Southwest Memphis

(May 8, 2017) – Memphis Light, Gas and Water Division is voluntarily requesting commercial, industrial and residential customers, primarily in southwest Memphis, to conserve water during the peaks hours of 5 to 9 a.m. and 6 to 10 p.m. as maintenance work continues at its Davis Water Treatment Plant this week.

MLGW is asking customers within the affected area— Stateline Rd to the south, Airways/East Parkway to the east, North Parkway to the north, and the Mississippi River to the west—to voluntarily limit waterconsumption to help keep system pressures stable during peak water usage times.

For instance, residential customers can conserve by not washing vehicles or watering lawns and delayingthe filling of pools during the peak hours of 5 to 9 a.m. and 6 to 10 p.m.

The Davis Water Treatment Plant has been temporarily shutdown since May 2.

Thursday, May 4, 2017

Clarifying Fox13's story on high bills

Around 1 p.m. on May 4, a Fox13 reporter contacted us about a customer, Karen Hill, who had a high bill complaint. We agreed to an on-camera interview for 3:45 p.m. 

At 4:14 p.m., Fox13 posted a story, “MLGW Bills Skyrocket More Than $1,000 For Some Customers,” on its website, without comment from MLGW, and including a second customer, Yolanda Fleming, whom the reporter did not identify before or during interview with MLGW Director of Corporate Communications Gale Jones Carson in order to give us a chance to respond.

We learned about Ms. Fleming when the story was posted, which occurred after the on-camera interview concluded. When asked later, the reporter stated that Fleming wasn’t mentioned during the interview because she wasn’t interviewed on camera. Fox13 updated its story at 6:10 p.m.

The story remains inaccurate.

Fox13 reported: “I understand the house is bigger,” Hill said. “But your water usage is water usage. What you use is what you should pay for.”
Hill provided copies of her bills to FOX13 Thursday. Records show she was billed in Dec. 2016 for $242.00, and she said that amount is what she considers reasonable for her home.

Ms. Hill’s initial bill, dated Nov. 16, was only for the deposit and connection fee. At the time her services were connected, we informed Ms. Hill that she had a water leak and referred her to a contractor. When asked about it later, she told us that she had fixed the leak herself – ultimately, she would deny that she had a leak at all. Her first bill for services was dated Dec. 16; all MLGW services were estimated.

She received a delayed bill notice in January as we worked to verify the accuracy of her bill. Her Feb. 20 was for 63 days of service, including actual reads on gas and water but not electric due to a locked gate; the total bill, including a past due balance, was $1615.59.

We verified the meter readings in February and March. On Feb. 28, her bill was delayed again for investigation; her March 20 bill also included a transferred balance from a previous address.

Ms. Hill continues to dispute her bill, which is why her services remain active.

In regards to Ms. Fleming, before April 2016, her water services had been estimated for several months. On April 18, 2016, we sent her a letter noting that her water service had been underestimated; she was backbilled. A few days later, we investigated and discovered that she had a leak on her water line and we referred her to a contractor. Her utility bill was eventually over $3400.

She requested a water leak adjustment and further investigation led to an adjustment of the backbilled amount, reducing the amount by $425.24. Though her church paid to bring her bill current, Ms. Fleming was able to setup a deferred payment plan for the backbilled amount. Since then, she has not received a bill exceeding $1,000.

Memphis Light, Gas and Water Division is dedicated to working with its customers. Water leaks can occur unbeknown to the customer or MLGW until the meter is read or the leak is otherwise discovered and that’s why we offer the water leak adjustment. Customers, who experience leaks, can request an adjustment within the first 12 months – just like Fleming did because there was a leak.

Customers can contact Customer Care to discuss their bills as well as request re-reads of their meters. Though neither Hill nor Fleming had smart meters at the time of their billing issue, smart meters alert MLGW to leaks sooner and allow customers to monitor their own usage on a daily basis.

Tuesday, May 2, 2017

MLGW Davis Water Plant Experiences Temporary Shutdown Affecting Customers in Southwest Memphis

MLGW Davis Water Plant Experiences Temporary Shutdown Affecting Customers in Southwest Memphis

(May 2, 2017) – Memphis Light, Gas and Water experienced a well failure at its Davis Water Treatment Plant in Southwest Memphis today that might cause low pressure and cloudy water for residents in that area. Customers in the affected area are asked to limit their water usage for the next 24 hours while this issue is being resolved.

The area affected is between Stateline Road to the South, Tulane and Elvis Presley Blvd. to the East, Lamar and Crump to North Parkway and the Mississippi River to the West. 

Thursday, April 13, 2017

MLGW offices closed on April 14 for Good Friday

All MLGW offices will be closed on April 14 in observance of Good Friday.  In the event of a power outage, customers should call the Outage Hotline at 544-6500.  For other emergencies such as reporting a gas leak, call the 24-hour emergency line at 544-6500. 

Wednesday, April 12, 2017

National Safe Digging Month, You Dig?

April is National Safe Digging Month, a time when many homeowners, residents and contractors dig, excavate, build, landscape and garden. If there are plans to dig on your property at any time, whether it’s for fence posts, trees, gardening, home addition or whatever, always call to get your utility lines located and marked first. Call 811 Before You Dig! Better safe than sorry…

Plan ahead. Call 811, the national safe digging hotline, before you dig. MLGW, cable and phone companies will come out and mark your utility and gas lines for free. Always allow 72 hours (three business days) for your lines to be marked before any digging. Take a photo of the markings, but call again for future digs.

Always check to make sure your contractor has had your lines located and marked before you allow them to begin a job that involves digging. Striking an unmarked underground gas line or electrical line can be deadly, and your utility lines could be at any depth. Call 811 Before You Dig. It’s the law! And it’s smart… For more details, visit

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