Thursday, July 20, 2017

MLGW Activates Hazardous Weather Program for Extreme Hea

(July 20, 2017) – Due to the current heat wave that has engulfed Memphis and Shelby County, Memphis Light, Gas and Water Division will implement its Hazardous Weather Condition Impact Management Program effective Friday, July 21, 2017.


Residential customers can pay $250 plus the appropriate reconnect fee toward their outstanding balance to re-establish utility service. Participation is open to customers who are currently without one or more utility services as well as those who may have high bills and are attempting to avoid being disconnected at some point in the future.

For the Special Reconnect Program, those currently without one or more utility services are required to complete the Hazardous Weather Agreement and enter into a deferred payment plan for their remaining outstanding balances that can range from five to nine months depending on the balance.

For the Deferred Payment Plan Relaxed Rules Program, the bill has to be more than $250 and the upfront money required is 25 percent of the money owed or $250, whichever is less. Additional conditions apply.

Eligible customers need to bring two forms of identification and payment to one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road.

MLGW’s Community Offices will remain open until 7 p.m. while the Hazard Weather Condition program is in active. In addition to these temporary weekday extended hours, the Community Offices will be open this Saturday and Sunday, July 22 and 23, from 8:30 a.m. to 5 p.m.

The Hazardous Weather Condition Impact Management Program is separate from MLGW’s weather-related moratorium policy, which is in effect whenever these conditions exist: (a) the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period; or (b) the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of age or older, physically challenged, or customers certified as life-support dependent.


MLGW is the largest three-service public power utility in the nation, serving more than 426,000 customers in Memphis and Shelby County.

Tuesday, July 18, 2017

Weather-Related Moratorium Policy

When weather is extreme, we do not disconnect residential services. Each day we post whether we are disconnecting or not on our Facebook and Twitter pages.

Weather-Related Moratorium Policy

It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist:

(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more.

(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period.

(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent.   

MLGW closes east-bound lane of Union Avenue for underground electrical work

We have closed the southern-most east-bound lane of Union Avenue west of Midtown I-240 to east of Bellevue. The work will continue through September 29, 2017. This work will take place daily from 7 a.m.-4 p.m.

This closure is necessary to perform underground electrical installation for Methodist University Hospital. The closure will also affect an additional east-bound lane closing on Union Avenue as well as the north-bound lanes of Bellevue taking traffic down to one lane. This will not prevent access to the hospital or emergency room.

Plan to Beat the Heat!

The National Weather Service predicts heat index values approaching 105 degrees Wednesday through the weekend. “Excessive heat is not just uncomfortable, but can lead to heat-related illness and even death. Both are preventable if you take precautions,” said Dale Lane, Shelby County Office of Preparedness Director. “Plan how to beat the heat this summer!”

Stay Informed: Check the forecast for changes in temperature and high heat index values.

Know the Terms:

Heat Index: Relative humidity plus air temperature or “how hot it feels.”

Heat Advisory: Heat index meets local advisory criteria for 1 to 2 days (highs = 100 to 105 F).

Heat Wave: Prolonged excessive heat and humidity - typically for 2 or more days.

Excessive Heat Watch: Conditions are favorable for excessive heat to meet or exceed local criteria
in 24 to 72 hours.

Excessive Heat Warning: Heat index meets or exceeds local warning criteria for 2 days.

Vehicles: Never leave children or pets alone in an enclosed vehicle. Look before you lock. If you see a child or pet alone in an enclosed vehicle, call 9-1-1.

Hydrate: Drink plenty of water. Don’t wait until you are thirsty. Avoid caffeine and alcohol.

Nutrition: Eat small meals often. Avoid food with high sodium content.

Clothing: Wear loose lightweight, light-colored clothes. Wear a wide-brimmed hat.

Plan Ahead: If you exercise outside, do so in early morning or early evening hours.

Stay Inside: If you have no air conditioning, move to lowest floor. Close drapes. Use a fan.
Take cool showers. Visit air conditioned public places (library, mall, or community center).

Sunscreen: Wear sunscreen and reapply as directed.

Be a Buddy! Check on those without air conditioning, seniors, outdoor laborers, infants, young children, those with medical conditions, and those who live alone.

Pets: Bring pets into air conditioning or ensure they have shade and cool water to drink.

Learn to Prevent Heat Illnesses:

Heat cramps:
Symptoms: Severe muscle spasms, usually in legs or abdomen; heavy sweats.
Remedy: Move to a cool place. Rest. Drink cool water. Lightly stretch affected muscles.

Heat exhaustion:
Symptoms: Heavy sweats; cool, moist, or flushed skin; headache; nausea or vomiting; dizziness; confusion; fast, weak pulse; and exhaustion.
Remedy: Move to a cool place. Loosen clothing. Apply cool, wet towels. If conscious, give sips of cool water. If no improvement, if victim refuses water or vomits, call 9-1-1!

Heat stroke
The body cannot cool down by sweating due to dehydration. Life threatening!
Symptoms: Increased body temperature; decreased sweating; hot red skin; change in or loss of consciousness; rapid, strong pulse; rapid, shallow breathing; confusion; headache; nausea or vomiting; and seizures.
Remedy: Call 9-1-1! Move to a cool place. Apply cool, wet towels. Do not give liquids.

Resources: National Weather Service: www.weather.gov Federal Emergency Management Agency: www.ready.gov/heat End of Release

Thursday, July 13, 2017

MLGW temporarily suspends kiosk payments after weekend run on machines

    MLGW President and CEO Jerry R. Collins Jr. pulled the plug temporarily on 187 self-service kiosks after thousands of customers stood in line making minimal payments hoping for deeply discounted utility bills.
    The self-service kiosks will begin taking MLGW payments on Thursday, July 13. “We are confident that the software problem is behind us, and the system is reliable,” Collins said.
    Collins said that MLGW was hit with a weekend double whammy: a software computer glitch in the vendor-operated machines and a social media rumor that former Memphis Grizzly Zach Randolph had made a $1 million donation to help people pay their utility bills.
    “Basically, the numbers (of a person’s bill) were off by a factor of 100… If a person paid $5 on a $500 bill, it looked like that (the remainder) was at or near zero on their balance,” Collins said. On Saturday, nearly 19,000 customers made partial payments at TIO Networks kiosks.
    An additional 4,000 customers made payments with clerk-assisted TIO merchants. Another 12,000 customers paid online, by phone or with another clerk-assisted vendor and were not affected by the TIO error.
    An undetermined number of customers wrote checks on closed bank accounts due to the rumor, which MLGW has graciously agreed to waive the $40 returned check fee for checks in the amount of $20 or less.
    Based on a preliminary investigation, a local resident posted on social media that Z-Bo had made a $1 million donation to help people with their utility bills. The post went viral and prompted long lines at the kiosks in convenience stores, gas stations and community offices.
    TIO Networks Corp. operates the machines and takes payments for phone, cable service and utility bills. The $2 service fee TIO charged to kiosk customers has been credited to their MLGW accounts. The fees totaled about $37,000. Collins said MLGW staffers noticed a problem with one or two kiosks on Thursday night and Friday. The staff placed a work order with the vendor to make the necessary repairs. “The staff thought it was an isolated problem. As it turns out, it was all the kiosks operated by TIO Networks,” Collins said.
    He added, “Certainly, the software problem could have been identified and fixed quietly if it had not been for the false rumor that was on social media. It just took off like wildfire.”
    “MLGW’s computers were not compromised. Nobody was hacked,” Collins explained. “No one was harmed from a financial standpoint.”
    While the rumor about Z-Bo was false, Randolph has said he will still donate $20,000 this fall to Plus-1 as he has annually.

    Memphians responded by challenging others to supplement Randolph’s generosity with #50forthecity at ioby./org/project/50-city. Randolph just announced he is leaving Memphis to play for the Sacramento Kings.

Water Quality

Below is our statement regarding the recent news on TVA. Our Water Quality Assurance Laboratory can be reached at 320-3962. You can also view our Water Quality Report here.


Put Your Utilities on Vacation

more suitcases

You're going on vacation! Once you finish packing your suitcases, take a few minutes to walk through your house and put your utilities on vacation too. That way, you can spend money on your trip instead of your utility bill.

Click here to learn how!
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