Friday, October 21, 2016

Portion of Shady Grove Road to Close Nightly Starting Oct. 24

We will be closing a portion of Shady Grove Road each night from Monday, October 24 through Friday, October 28, for pipe installation on the bridge. From 9 p.m until 6 a.m. each night, Shady Grove will be closed to through traffic from South Yates Road to Brierview Street. The detour will be South Yates, Walnut Grove and Brierview.

Black Energy Awareness Month Unites Tennessee Professionals to Benefit Scholarship Funds

U.S. Senator for Tennessee, Lamar Alexander; U.S. Representative for Tennessee’s 9th Congressional District, Steve Cohen; and Federal Energy Regulatory Commissioner (FERC), Colette D. Honorable, Esq., will be a few of the speakers at the American Association of Blacks in Energy (AABE) TN Chapter’s Energy Matters Forum on Monday, October 24, 8 a.m. at the University of Memphis Cecil C. Humphreys School of Law.

The forum will be held in celebration of Black Energy Awareness Month (BEAM) to benefit scholarships for law, engineering and STEM students (Science, Technology, Engineering and Mathematics). A series of energy regulatory professionals will speak on the theme “Let the Sun Shine: How Solar Energy Regulation Affects Your Community and Career.” Attendees will also have the opportunity to earn CLE and CEU credits, tour an MLGW Liquefied Natural Gas facility and network at an evening reception. Professionals and students who practice in the energy field or who want to learn more about energy from experts on the federal, state and local level, are encouraged to attend.

The cost is $100 to earn CLE and CEU credits, $85 without the credits and free for engineering and law students with a college ID. Proceeds benefit the scholarship funds of the TN Chapter of AABE, the Ben F. Jones Chapter of the National Bar Association and the U of M Black Student Law Association.

MLGW supports AABE’s mission to ensure the input of African Americans and other minorities into the discussion and development of energy policy regulations, technology and environmental issues.
For more information on the forum and to register, visit or contact Yvonne Chatman-Hendree, Esq., MLGW Legal Services, at

Note – Parking recommended at Metro 67 Parking Garage at 67 Madison Ave. or Brinkley Plaza Garage at 20 S. Front.    

Monday, October 3, 2016

MLGW Hosts FIRST Exhibit During Public Power Week

WHAT:          Memphis Light, Gas and Water's Junior Engineer/Professional Engineer program (JEPE) and the Tennessee Valley Authority are hosting a FIRST (For Inspiration and Recognition of Science and Technology) robotics exhibit. FIRST participation encourages students to pursue education and careers in STEM-related fields and inspires them to become leaders and innovators. These students are likely to be one of our nation’s future Public Power professionals.

Each year during the first week of October, MLGW celebrates Public Power, electricity that comes from a community-owned and -operated utility which provides reliable and safe not-for-profit electricity at a reasonable price while protecting the environment. There are more than 2,000 public power utilities across the nation powering 48 million people. We invite you to join us to see teams demonstrate their LEGO and robotic creations. MLGW’s brand new “Terminator” bucket truck will also be on exhibit. The bucket truck is wrapped with safety messages in a comic book style format.

WHO:             Students will comprise teams from seven schools who will showcase their robotic and LEGO creations. Representatives from MLGW, TVA and team sponsors will be in attendance.   

WHEN:          Tuesday, October 4, 2016, 9:30-10:45 a.m.

WHERE:        MLGW Administration Building Lobby and Auditorium
220 S. Main Street, Memphis, TN
NOTE:  (Parking is available at MLGW’s Second Street Lot. Tickets can be validated at Guard’s desk for visitors)

ADDITIONAL INFORMATION: FIRST (For Inspiration and Recognition of Science and Technology) inspires young people's interest and participation in science and technology through innovative programs. Find out more about FIRST Showcases at

MLGW and TVA support developing a future workforce skilled in the practical application of science, technology, engineering and mathematics (STEM). Robotics programs provide a fun, competitive way of encouraging STEM skills in all children regardless of gender, race or socioeconomic background.

Tuesday, September 20, 2016

Planned, temporary shutdown of MLGW pumping station to begin Oct. 3

MLGW will begin a planned, temporary shut-down of its Mallory Water Pumping Station on Oct. 3. This temporary shutdown, expected to last until April 30, 2017, is required to perform necessary maintenance and will ultimately result in a more reliable water system.

Mallory Pumping Station serves customers in the downtown and midtown areas as well as north of downtown. The approximate north/south boundaries for this service area are Delano Ave./James Road and MLK Jr. Ave./Lamar Ave., respectively. Approximate east/west boundaries will be Hollywood Street and the Mississippi River.

Customers in and around the Mallory Water Pumping Station service area may experience some slight discoloration in their water during this time. This temporary issue is expected as the surrounding water treatment plants in the city begin to serve these customers water.

Customers who notice water discoloration should flush their pipes by opening the faucet farthest from their water meter until the water becomes clear. Discoloration is caused by sediment in the service lines; water remains safe to use and consume.

This planned shutdown was intentionally timed during MLGW's off-peak water demand season in order to minimize disruptions to customers. However, customers could experience some low water pressure issues, particularly in the spring of 2017.

Residential customers experiencing prolonged discoloration of their water or low pressure issues are advised to contact the MLGW Customer Care Center at 901-820-7878 to report these issues.

MLGW's Customer Care Center is open 7 a.m. to 7 p.m., Monday through Friday.

The MLGW Business Solutions Center is available to serve commercial and industrial customers. The MLGW Business Solutions Center can be contacted at 901-528-4270 from 8 a.m. to 4:30 p.m., Monday through Friday.

As always, MLGW remains dedicated to providing reliable, high-quality water service to its customers.

Tuesday, September 6, 2016

Share the Pennies program gives neighbors chance to help each other

L to R: Tyrrell and Barbara Avant, a Project Care recipient,
listen as Myjareya Avant reads out loud.

Retired naval base cook Velma McDaniel and school crossing guard Barbara “Nanny” Avant epitomize the best of neighbors helping neighbors. “We all need help some time or another,” said McDaniel, 79.

McDaniel signed up for the Share the Pennies program three years ago. The program rounds up her monthly utility bill to the next whole dollar and allows her to donate the difference to MLGW and MIFA’s Project CARE. The most anyone will ever give in a year’s time is about $12.

Avant applied for Project CARE assistance in 2014. Through McDaniel’s support – and that of others –Project CARE helped Avant replace her gas furnace.

“When you get 66, you think your Social Security is going to take care of you, but it doesn’t,” said Avant, who is raising her grandchildren, Myjareya, 10, and Tyrrell, 9.

Project CARE’s energy efficiency program helps elderly and disabled homeowners with minor repairs costing $1,500 or less. Donations go towards such repairs as replacing heaters or adding attic insulation, double-pane windows or energy efficient doors.

When her furnace started acting up, Avant bought electric space heaters, but it pushed her winter bills to almost $300. “It is half that now,” she said after workers installed a new gas furnace in 2015.
As far as being a Share the Pennies giver, McDaniel never knew until now she was helping a family that lives only a few blocks from her in Frayser. “I was always taught if you were able to give, you are supposed to give,” she said.

The more customers give, the more families MLGW and MIFA can serve. So far, the program has helped 224 families. If you have changed addresses since signing up for Share the Pennies, please call 901-528-4887 so we can continue your contributions.

To sign up or make a one-time donation, go to

Tuesday, August 30, 2016

On The Right Thing To Do

Supplying safe drinking water to customers is vitally important to MLGW – not just because state and federal laws require it, but because it is the right thing to do.

The Environmental Protection Agency (EPA) and the Tennessee Department of Environment and Conservation (TDEC) are responsible for developing guidelines and procedures and for enforcement of the Safe Drinking Water Act.  Those rules and regulations apply to all public water supply systems, including MLGW. 

Those rules include provisions for monitoring the effectiveness of corrosion control measures put in place to minimize lead and copper concentrations at customer taps. 

While there is no detectable level of lead in MLGW’s water source, lead service lines and home plumbing exist in some older sections of the city as do copper service lines and home plumbing with lead solder installed after 1982.

MLGW identified a pool of sites that included homes with lead water service lines/home plumbing or service lines/home plumbing made of copper with lead solder. 

In accordance with the rules, MLGW draws 50 sample addresses from the pool of sites -- 25 "lead" and 25 "copper" to test for levels of lead and copper every three years.  Some of the addresses have been tested every three years since the pool of sites was identified in 1991 and the results reported to TDEC; but, if an address is unavailable at the time of testing (the homeowner declines to participate, for instance), then we use another home within the pool of sites. We depend on the customer to collect the samples for the water test.  After each test, we notify the resident of the results.
MLGW has consistently done this testing since rules went into effect and the results show that our corrosion control program works.
Lead exposure is a serious issue and lead paint, not water, is the primary source for lead exposure in Shelby County.
MLGW estimates that out of 254,000 homes and businesses in our service area about 25,000  may have lead service lines. Most of these homes are within the Parkways or just outside the Parkways. MLGW has an interactive map that although not 100 percent accurate provides information regarding where lead service lines may be located.  The interactive map will be updated as MLGW works to verify the data.
President Collins says, "MLGW has a great corrosion control program. In addition we are already actively performing physical inspections of water service lines on a mass basis in order to try to identify what water service lines are made of. Finally we are already actively replacing MLGW’s lead service lines and intend to budget more money for this effort next year so that we can replace the lead service lines at a faster pace.”
Our goal is to replace all of these MLGW lead service lines within the next ten years.

President Collins talks about Memphis water.

Thursday, August 25, 2016

MLGW Warns of Spoofing Telephone Payment Scam

MLGW is warning customers about a new telephone payment scam involving caller ID spoofing and Green Dot cards. Thieves call demanding bill payment and spoof MLGW’s facility telephone numbers, so it appears the call originates from a MLGW Call Center. Some businesses reported their caller ID displayed the number for MLGW’s Brunswick Service Center, which is not responsible for payment processing. Crooks threaten to turn off utility service, telling small business owners and individuals to purchase a Green Dot card and to call 855-811-2107 to make an immediate payment. Calling that number, the recording sounds legitimate, but it’s a scam.

With advances in technology, scammers are becoming craftier. Customers are encouraged to stay vigilant. If something doesn’t sound right, it probably isn’t.

Here are a few tips to remember:
  • MLGW representatives do not personally call customers requesting payment.
  • MLGW does mail cut-off notices to customers and uses auto-dialers alerting them that a payment must be made by a certain date to avoid cut-off.
  • MLGW representatives won’t tell you to purchase a prepaid or gift card to pay your bill.
When in doubt, check or call MLGW’s Customer Care Center at (901) 544-6549 to verify payment options or account status.

If you believe you have been targeted or victimized, immediately report it to the Memphis Police Department at (901) 545-2677.
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