MLGW and the City of Memphis held its fourth and final Outage Improvement Advisory Team meeting at the Benjamin Hooks Central Library on June 16. Among the take aways: replace aging lines and do more tree trimming for 70,000 customers most prone to winter outages that are mainly within the I-240 loop and upgrade communication to customers to better pinpoint how long outages will last.
"We know that customers are more dependent on their power today than they were five years ago or even a year ago. We are going to work diligently to make sure that we minimize the duration and frequency of those outages - and that's really what this team has helped us understand," MLGW President and CEO J.T. Young said.
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