Monday, July 8, 2019

#SheCanSTEM Cynthia Jones


Cynthia Jones is MLGW’s Manager of Client Services. Her STEM journey began after winning a mathematics competition from a national mathematics journal.  Although she majored in math and science in high school, she became hooked on technology after taking a programming class in college and continued on that path to become a technology project manager.

What do you do in your current position?

As the Manager of Client Services, I manage a team of Business Account Executives who serve as the liaison between the Information Technology Division and the MLGW Senior Leadership team.  Client Services is the advocacy arm with the primary goal of expediting resolutions to business needs.


Have you held other STEM positions within the company?

Previously, as Supervisor of Data Analytics and Software Integration, I was responsible for managing a team of web and mobile software developers, a team responsible for business intelligence, and a team of software specialist who purchased third party software for various departments at MLGW. 

What's interesting or cool about what you do?

I am exposed to many emerging technologies so I get to sample a vast array of technologies and how they would benefit our customers.

Why would you encourage girls to pursue STEM careers?

When I first started in this field, there were very few women in the industry so opportunities for upward mobility were a major challenge.  However, once the glass ceiling was broken, I began to see several women excel and more importantly, have input into the direction of technology.  Although statistically the numbers still indicate a gap, we can continue to make gains in the STEM field and be an influential force.

What advice would you give your younger self?

I would advise my younger self to remain true to my passion.  I originally started my college career in technology but felt out-of-place since there were few females in my major.  I changed my major and pursued what I thought was a more "acceptable" profession.  However, I quickly became bored with the lack of challenge and returned to my first love, technology. 

Wednesday, July 3, 2019

MLGW employee administers CPR, saves a life


At least three to five times a week, for the past 20 years, David Leake, Hickory Hill Service Center Garage, takes a nightly jog. Usually his evening run is uneventful, until one warm Sunday night in May when Leake drove to the Old Hernando High School football field in Hernando, Miss.

As he prepared for his run, he saw a woman trying to coax a man from the ground to her car. He watched for a moment, assessed the situation and decided to see what was wrong.

When he approached the duo, the man was struggling to breathe.

“She was trying to get him in the car and drive him to the hospital. His chest wasn’t moving and he seemed to be getting worse the longer we waited. I thought, ‘I have to do something,’ ” Leake said.
Leake asked the woman to call 911 and began chest compressions. On the second set of compressions, Leake said the barely conscious man seemed to go into shock.

“He was shaking real bad. I put a sweater under his head and he went limp. On the third compression, he came back and grabbed my hand tight. He stayed conscious until first responders got there. I was glad to see the guy was going to make it,” Leake said.

Leake has worked for MLGW for 20 years, but the encounter in May was the first time he has ever used CPR. The married father of two and grandfather of five, said he was surprised by the way everything played out.

For instance, he almost didn’t go jogging that night. On that particular evening, the field was emptier than usual and he had just learned CPR two weeks prior during a MLGW training class.

“When the guy passed out, I thought he was going to die. I couldn’t believe that what I was doing actually worked. It was surprising to me that he came back,” Leake said. “To know that he has a second chance at life feels good. A lot of things go through your head when something like this happens. God gave him a second chance.”

Leake said it was a great feeling to know that something he learned at work, saved someone in the community.

Thursday, June 27, 2019

ETOR = Estimated Time of Restoration


MLGW considers several things when estimating times of restoration. 

We take into account:

  • resources like crew members and tree trimming contractors
  • obstacles in the way of restoration—like downed trees and limbs
  • the type and extent of repair needed (i.e., can one lineman make this repair or will it require a whole crew?)


During severe weather and on occasions when thousands or tens-of-thousands of customers are without power it takes more time to estimate when service will be restored. 



At least two things happen before an estimation can be made. 

1. A troubleshooter assesses the outage and determines repairs needed.
  • If he can make repairs himself and has the resources to do so, the troubleshooter makes repairs.
  • If that is not possible due to resources or other constraints, the troubleshooter calls for a crew.
2. Crews look at the extent of the damage and the amount of repairs needed.
  • Once they make an assessment they can also make an estimated time of restoration.

Please keep in mind that the restoration time is an estimate and not guaranteed. We do everything we can to meet that expectation and when there are numerous outages it just takes longer. 

For the sake of accuracy, crews need time to assess repairs. Once determined they report the information to CARES (Computer Aided Restoration of Electric System) and we can give you the estimated time of restoration. 


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