When weather is extreme, we do not disconnect residential services. Each day we post whether we are disconnecting or not on our Facebook and Twitter pages.
Weather-Related Moratorium Policy
MLGW will suspend the disconnection of service for Residential Customer accounts for non-payment, failure to provide proper identification or failure to meet a service agreement requirement when extreme weather conditions exist.
MLGW will suspend the disconnection of service for Residential Customer accounts for non-payment, failure to provide proper identification or failure to meet a service agreement requirement when extreme weather conditions exist.
MLGW will use the National Weather Service
as the official source used to determine forecast conditions.
Rules:
1) The wind chill factor forecast
does not exceed 33 degrees Fahrenheit or greater for four (4) or more hours
within a 24-hour period on the day of the scheduled disconnection of service.
2) The heat index forecast will be
100 degrees Fahrenheit or above at any time during a 24-hour period on the day
of the scheduled disconnection of service.
3) The heat index forecast will be
95 degrees Fahrenheit or above at any time in a 24-hour period on the day of
the scheduled disconnection of service and the
Residential Customer is 60 years of
age or older, disabled or certified as dependent upon life support in their
home.
Exceptions:
1) MLGW will proceed with
disconnection of Residential Service if it determines there is a potential
hazardous condition associated with the service.
2) MLGW may proceed with the
disconnection of service during a moratorium if it
determines a Customer is receiving
the benefit of utility tampering or diversion.
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