How many smart
meter hacking cases have been reported? Zero. Not one of the 1,000 smart meters
currently operating in Memphis and Shelby County were hacked. The same goes for
the more than 37 million smart meters currently installed in the United States.
Is there a
possibility? It’s very remote. Here’s why: customer data protection is a top
priority. Smart meters transmit encrypted consumption data wirelessly to MLGW.
(Encryption is also used to protect data in transit on the Internet, by mobile
devices and by ATM machines.) Meter manufacturers and the wireless
communications network use proprietary meter and transmission protocols to
defend against unauthorized data access.
Encryption is
used at each step of the data transmission process: at the meter, during transit
from the meter to the communications network and at MLGW. Meter-specific
encrypted data is received through secure gateways at MLGW, where it is then
matched with the customer’s profile.
It is virtually
impossible to associate transmitted data to an individual customer prior to
matching the data in our secure Customer Information System. Only after this
data matching process is completed is the information provided on the web to the
customer and used for billing and analysis.
To learn more, go
to www.mlgw.com/smartgrid.
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