Unauthorized Pay Agents

Some MLGW customers have experienced problems when paying their utility bills at Unauthorized Pay Agent locations such as WalMart and other local businesses. Payments made at these locations do not post immediately, which can sometimes result in cutoffs. Customers should understand that when they make payments at these establishments, they do so at their own risk.

MLGW has more than 40 authorized American Payment Systems agent locations throughout Shelby County where payments are posted within 30 minutes, making it a fast solution for last-minute payments. There is no charge for this service.

Unauthorized Third-Party Pay Agents may be able to process payments to MLGW, but customers should know that these agents have no contractual requirement to operate under rules approved by MLGW. MLGW provides no assurance as to the timeliness or accuracy of payments made through these agents which may take three to five business days or longer to post to a customer’s MLGW account.

Any fees assessed by Unauthorized Pay Agents are the responsibility of the customer. Any online or walk-in remittance processor not specifically identified on MLGW’s Web site (www.mlgw.com) should be considered an Unauthorized Pay Agent. If you pay through an Unauthorized Pay Agent, keep your receipt or payment confirmation number until your payment has posted to your MLGW account.

Click here for a full list of MLGW-authorized payment locations.