New Online Payment Options

Very soon MLGW customers will be able to pay their utility bills using Visa, MasterCard and Discover. Beginning May 1, 2010, the Division will replace KUBRA with new online billview and payment vendor Metavante. In addition, there will no longer be a fee charged for any payment method used.

This means that a residential customer can use his/her Visa or MasterCard credit or debit card, Discover credit card, ATM card or e-check without having to pay any fees whatsoever. Added benefits include streamlined electronic retrieval of forgotten User IDs and passwords.

The new system will require that all users making payments online have a My Account User ID and password, an additional security layer that helps ensure customers using this service are authenticated as well as offering a deterrent to identity theft. Under the previous system, users were able to make one-time payments without having to authenticate themselves as legitimate customers.

The Metavante system makes it much easier for customers to set up paperless billing and recurring payments, or to make a one-time payment. The entire system is much more user-friendly, and there’s much less opportunity for customers to initiate actions they did not intend.

If you are an existing My Account user, watch for details about how to login the first time on/after May 1. My Account users with recurring payment instructions will need to re-enter those details for payments scheduled after April 30.