Monday, November 2, 2015

MLGW’s New Pay-by-Phone System Goes into Effect Nov. 15

In an effort to further protect customers and comply with new banking industry regulations, MLGW is changing its pay-by-phone process.

Beginning Nov. 15, customers will no longer enter credit card or bank account information via the Interactive Voice Response system. Instead, customers who wish to pay by phone will need to create an IVR login through My Account at MLGW will store payment information just as it does for online payments, and customers can authorize a payment by phone.

Existing My Account users can create an IVR login by clicking “My User Profile” and “My Login Information.” Customers new to My Account will need their 16-digit MLGW account number, the access code found on their utility bill and an email address to sign up. Complete instructions can be found at (link opens PDF file).

MLGW’s pay by phone number is 1-866-315-0277.

For assistance, customers can call the following numbers:

  • Residential: Customer Care Center – 901-544-MLGW (6549), Monday through Friday, 7a.m. to 7 p.m.Central time.
  • Business/Commercial/Non-residential: MLGW’s Commercial Resource Center – 901-528-4270, Monday through Friday, 7:30 a.m. to 5 p.m. Central time.

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