With the heat index expected to exceed 100 degrees over the next six
days, Memphis Light, Gas and Water Division is activating its Special Reconnect
Program for residential customers, starting Tuesday, July 14. Residential
customers, who are currently without one or more utility services, can pay $250
plus the appropriate reconnect fee toward their outstanding balance to
re-establish utility service.
“For customers with one or more disconnected utility services, the
Special Reconnect Program is a way to not only restore utility service and help
them manage their bill at a time when services are needed to cope with the
heat,” said MLGW President and CEO Jerry R. Collins Jr.
Residential customers applying for the Special Reconnect Program are
required to complete a Hazardous Weather Agreement and enter into a deferred
payment plan for their remaining outstanding balances that can range from five
to nine months depending on the balance.
Eligible customers need to bring two forms of identification and
payment to one of MLGW’s five community centers: 245 South Main Street, 2935
Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington,
5131 Navy Road.
Community Offices will remain open until 7 p.m., Monday through Friday,
to process Special Reconnects.
The Special Reconnect Program is separate from MLGW’s weather-related
moratorium policy, which is in effect whenever these conditions exist: (a)
the forecast heat index will be 100 degrees Fahrenheit or above at any time
during a 24-hour period; or (b) the forecast heat index will be 95
degrees Fahrenheit or above at any time in a 24-hour period for customers 60
years of ago or older, physically challenged, or customers certified as
life-support dependent.
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