Friday, January 24, 2014

MLGW Relaxes Deferred Payment Policy

Residential customers of Memphis Light, Gas and Water Division will likely have higher bills this winter because of colder temperatures and increased consumption. To help, MLGW is relaxing deferred payment plan (DEFB) requirements, starting Monday, January 27, until February 28.

Starting Monday, the relaxed rules lower the requirement for a deferred payment plan to bills that are $250 or more, which is down from $500 or more. Customers will be allowed to pay 25 percent of the money owed or $250, whichever is less. These payments can be made by cashier’s check, money order or in cash.

If the resulting DEFB payment exceeds $500 a month, the DEFB can be set up over a longer period but not to exceed nine months, with approval, which is increase from the limit of five months under the current policy.

“Our goal is to be as flexible as possible to help customers when they need it most,” said Jerry R. Collins Jr., MLGW President and CEO.

The average residential utility bill increased about 22 percent in December 2013-January 2014 compared to the same period a year ago partly because of colder than normal temperatures. Still, MLGW total winter residential bills rank among the lowest in the nation.

To help customers cope with the colder temperatures, here are some tips:

• Set your thermostat at 68° or lower when you're home. Every degree below 68° can save four percent on your heating bills.
• Wear layered clothing and thick socks to keep warm, then set your thermostat even lower.
• At bedtime, lower your thermostat and add extra blankets.
• Lower or turn off thermostat when leaving your home for four hours or more.
• Adjust your water heater temperature to 120° or "warm." It still provides hot water and avoids scalding. You can lower it when not in use, too.

Learn more here: http://www.mlgw.com/residential/wintertips

15 comments:

jean said...

I just went to request the deferred payment plan and the customer rep had me to know that SHE WAS not going to LET me do that. My bill fell within the updated guidelines, I made the required payment........somebody need to monitor this situation.....oh this was at the Lamar Branch.......it's not all the reps who have an attitude.......I have been served by some great reps at that branch, but I started to run from this Sister when I walked to her cubicle.......Very negative feeling when I s aid good morning to her

MLGW said...

Jean, please email me your address and any other details, please: sgreenberg@mlgw.org.

Joshua Walton said...

I'm wanting to know if I qualify for this deferred payment plan. Can someone please help me out.

Joshua Walton said...

I'm wanting to know if I qualify for this deferred payment plan. Can someone please help me out?

MLGW said...

Mr. Walton, you will need to come into a Community Office.

lawrencea williams said...

I have an amount due on a cutoff wanted a few extra days to pay it they said no but they have payment plans going on have had lights in my name for 20 years and can't get a extra 9 days WOW!!!!!!!!

MLGW said...

Ms. Williams, please email me and I will see if I can help. sgreenberg@mlgw.org

CYG said...

Will any cut off notices be given in the month of February? My bill is current over $500, but that is for two months. I can pay at least $200, but I need some time on the remaining balance.

Dani said...

I made payment arrangements for the 7th and my income taxes did not come on this date as I expected. I need to know will my lights be turned off Tuesday. I have five children and want to know.

Andrea Abernathy said...

To whom it may concern,

I was reading about the deferred payment plan and it states that I will have to go to an office to make the payments either by cash, money order, or cashier's check. I have always made my payment by phone, which is easy for me since I am disabled and rarely get out much. Now with the bad weather added to the mix, driving is not an option. Can I still get the deferred payment plan by phone? Please let me know on this issue.

Thank you,
Andrea Abernathy / South Memphis

Andrea Abernathy said...

FYI...on an added note, I am on disability funds, juggling other bills, and have not filed my taxes yet. I am hoping that the deferred payment plan will assist me on this issue as well.

Thank you again,
Andrea Abernathy / South Memphis

Iquanna Jones said...

I was received a cut off notice for Feb 12th, I went to the millington branch and was assisted. I was advised to come back today and pay either 25% or 250...I tried getting the funds but I will need a couple more days...I am currently not working and I have a young child...I have been paying on my bills but just needed a couple more days...funds will be coming in this week. Please let me know what I can and should do...I don't was to be without any lights, gas or water.

NaturalMommy said...

My lights are off and I don't have the full amount to get them cut on right at the moment is there any assistance available my two children and I are in the dark.

NaturalMommy said...

My lights are off and I don't have the full amount to get them cut on right at the moment is there any assistance available my two children and I are in the dark.

Prince G said...

Me and my wife have a 1700 dollar light bill that's schedule for cut off today what can I do.

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