Tuesday, July 16, 2013

Contact Us!

Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring/disconnecting services, or anything else relating to MLGW's services. 

Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24 hours a day, thanks to the Customer Care Center's call automation system.


Residential Customers
  • (901) 544-6549:  Reconnect Service, Billing and Account Information, Payments, Payment Arrangements and Payment Locations To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday.
  • (901) 820-7878:  Start/Stop and Transfer Utility Services, Trouble and Problems, Pilot Safety Inspections
  • (901) 528-4465: Emergency - Potential Person Hazard and Property Damage (equal to a 911 emergency)
  • (901) 544-6500:  Reporting and Statusing Electrical Outages.
Commercial Resource Center (Business Customers)
  • (901) 528-4270
  • E-mail: crc@mlgw.org
  • Hours: 7:30 a.m. to 5:00 p.m., Monday through Friday
1.      Please listen closely and select the option that most closely matches your the customer's need.

2.      Entering invalid characters such as ##, 00 and others can increase your wait and processing time.


Bird on a Wire Blog: www.mlgw.blogspot.com

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