Contact Us!

Memphis Light, Gas and Water's Customer Care Center is open Monday through Friday to assist you with questions about billing, transferring/disconnecting services, or anything else relating to MLGW's services. 

Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24 hours a day, thanks to the Customer Care Center's call automation system.

Phone: 

Residential Customers

• (901) 544-6549:  Reconnect Service, Billing and Account Information, Payments, Payment Arrangements and Payment Locations To reach a Customer Care Center representative, please call between 7:00 a.m. to 7:00 p.m., Monday through Friday.
• (901) 820-7878:  Start/Stop and Transfer Utility Services, Trouble and Problems, Pilot Safety Inspections
• (901) 528-4465: Emergency - Potential Person Hazard and Property Damage (equal to a 911 emergency)
• (901) 544-6500:  Reporting and Statusing Electrical Outages.

Commercial Resource Center (Business Customers)

• (901) 528-4270
• E-mail: crc@mlgw.org
• Hours: 7:30 a.m. to 5:00 p.m., Monday through Friday

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E-Mail: MLGWCustomerCare@mlgw.org

Online

www.mlgw.com

Twitter: www.twitter.com/mlgw

Facebook: www.facebook.com/mlgw1

Bird on a Wire Blog: www.mlgw.blogspot.com