Tuesday, December 10, 2013

Holiday Bill Break & Cold Weather Policy

To aid customers during the coldest period of the year, MLGW's Holiday Bill Break begins on Dec. 15.

The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they have an unpaid balance of $399.99 or less (except in cases of diversion, safety hazards or default on special payment plans).

MLGW’s Winter Moratorium for Seniors and cold weather moratorium will continue to be in effect as well.

It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist: 

(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more. 

(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period. 

(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent. 

For more information, go to www.mlgw.com or call 544-6549.

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