Gas Credits

Have you received your credit yet?

Most of our natural gas customers will notice credits on their August bills. The adjustment is the result of a billing error that was discovered and reported by MLGW staff earlier this summer.

An itemized statement is being included with the bills to show customers how their credit was calculated. The average credit will be about $38 per residential customer and will be reflected in customers' gas charges. This is only an average. Some will receive more and some will receive less. The credit also includes interest. The actual amount of these credits is based on each customer's actual gas usage between late December 2007 and June 1, 2011. The $38 average credit is based on a customer who had usage over the entire Dec. 2007 - June 2011 period.

"We regret that this error occurred," said Jerry Collins Jr., MLGW President and CEO. "However, we are making it right in the form of this credit to our customers and hope that it will provide some relief for their August utility costs."

The PGA is a cost-recovery mechanism. Monthly gas bills reflect the cost of the natural gas MLGW purchases, as well as the cost of gas storage, transportation and delivery.

These costs fluctuate due to the deregulated, competitive natural gas marketplace. Like virtually all natural gas utilities, MLGW uses a PGA to pass along these increases and decreases in gas costs to its customers.