Back to Normal Today

With lower temperatures this week, MLGW will return to normal business operations as it relates to cut-offs today. The forecasted lower temperatures mean that MLGW's heat-related moratorium, which suspends cutoffs when the heat index is forecast to be 100 or more (or 95 degrees for senior, physically challenged, and customers certified as dependent on life-sustaining equipment), will likely not be in effect. To assist customers coming out of this heat wave, MLGW will expand its hours of operation at its community offices. Most MLGW community offices will be open Monday-Friday, from 8:30 a.m. to 6 p.m., with the exception of the Millington office, which will open 8 a.m. to 5 p.m. MLGW's Customer Care Center will operate from 7 a.m. to 9 p.m

The heat related moratorium is determined on a daily basis, but is unlikely to be in effect in the near future due to lower forecasted temps:

Weather-Related Moratorium Policy

It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist:

(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more.

(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period.

(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent.