Thursday, December 30, 2010

Set SMART Goals

The Department of Energy's Energy Savers Blog has some great tips on saving money in 2011. Here's an excerpt:

What are your New Year's Resolutions? It's that time again to make your list and decide how January 1st will be the day you start your new and improved life! [end the infomercial voiceover] In all seriousness, it seems that most New Year's Resolutions are abandoned sometime around mid-February, in spite of our best intentions. But it doesn't have to be that way. I know and you know that your resolutions are important, as shown by USA.gov's list of popular New Year's resolutions.

My guess is that one of the most popular resolutions this year will be to save money. If saving money is one of your resolutions, have you considered working energy into your savings plans? If not, you should! A few simple strategies can help you stay on track to save energy all year long. One great way to set goals that stick is to make them SMART:

Specific
Measurable
Attainable
Relevant
Timely

Here's how you might set SMART goals to save energy:

Specific
Think about exactly how you want to save energy. Is your electric bill too high? Maybe it's your heating bill that's getting you down, or you want to save on fuel and transportation costs. Identifying your specific goal can also help you identify specific strategies for saving. For instance:

* To save electricity, you can read about ways to reduce your electricity use. Maybe you'll decide to change all of your incandescent bulbs to compact fluorescent lamps (CFLs) or simply to turn off the lights each time you leave a room (make a sign to remind yourself!).
* If you want to save on your heating bill, you might resolve to turn down your thermostat when you're away or asleep. You might even install a programmable thermostat and set it to lower temperatures.
* To save on fuel and transportation costs, maybe you'll make an effort to walk, combine or reduce trips, ride a bicycle, or take public transportation.

You can read more here...

Whatever you resolve to do, MLGW is here to help. Happy New year!

Wednesday, December 29, 2010

A Year of Project Max

The year we just left behind was indeed a very strong one in terms of work done in our communities through MLGW’s Project MAX program. Project MAX, an initiative that began 26 years ago to help the less fortunate in our communities, such as the elderly and the disabled, has been based on volunteer work from MLGW employees who invest some of their time off with one very specific purpose, to help others and better our community through hard, unselfish work. Through the build-up of wheelchair ramps, weatherization, plumbing, painting and even building homes, every year Project MAX volunteers benefit our community. The following is a summary of the work that Project MAX performed throughout 2010:

April 10 – Spring Kick-Off. Through the work of 42 volunteers, three wheelchair ramps were built, three homes weatherized, plumbing work was performed on three homes, and 70 energy kits were distributed.

April 17 – Spring Kick-Off. Through the work of 34 volunteers, three wheelchair ramps were built, three homes weatherized, plumbing work was performed on two homes, and 70 energy kits were distributed.

August 14 – Bridges Classic. Through the work of 67 volunteers, three wheelchair ramps were built, 10 homes weatherized, and 70 energy kits were distributed.

October 23 – Energy Awareness Month. Through the work of 71 volunteers, six wheelchair ramps were built, three homes weatherized, plumbing work was performed on two homes, and 70 energy kits were distributed.

October 29 – Energy Awareness Month. Through the work of 42 volunteers, three wheelchair ramps were built, two homes weatherized, plumbing work was performed on three homes, and 70 energy kits were distributed.

Tuesday, December 28, 2010

Plus-1


Last month, 579 people sought utility assistance through MIFA's Emergency Services department--a 48% increase over the same time period last year. Rent and mortgage requests were up 64% and 40%, respectively.

MIFA's Emergency Services staff hears stories every day of parents who work but struggle to keep the lights and heat on, of individuals who have been laid off and can't afford their rent, and of seniors on fixed incomes for whom rising costs have made basic necessities unaffordable.

You can assist MIFA in helping those in need by adding $1 (or more) to your monthly utility bill. Read more about the Plus-1 program and sign up here.

Monday, December 27, 2010

Newsy

In the good news department, Grizzlies All-Star power forward, Zach Randolph is paying the utility bills of 100 families again this year. Read more about his (and others') generosity in the Commercial Appeal.

In the not-so-good news department, The Daily News is reporting that the Tennessee Valley Authority set a new December peak demand record for power as the temperature dropped in the region. "The Dec. 14 record of 31,436 megawatts came at 8 a.m. as temperatures were below freezing. It was also the highest winter peak recorded by TVA since Jan. 16, 2009. TVA consumers will see the impact of the usage in the next utility bill."

In the bet-you-didn't-know-it department, Slate.com is attributing college kids' extended winter breaks to high heating costs. (The long breaks were instituted in the 70s.)

Tuesday, December 21, 2010

Complete Your Holiday Wish List with the “Gift of Comfort”

Comforting
With Christmas less than a week away, last minute shoppers may find themselves overwhelmed by crowded shopping centers, extra long lines, and frustrated motorists all hoping to cash-in on the perfect last-minute gift. This year you can avoid the holiday blues with just one click on your computer with the Gift of Comfort.

The holidays are a special time of year for many of us. It is a time in which we express our love for one another through the exchange of gifts, well wishes, and warm smiles. With the “Gift of Comfort”, a free utility assistance program created by MLGW as a means for individuals in the community to make a payment towards a customer's utility bill as a gift, you can rest assured it’s the one gift they’ll always cherish. In the event you can’t afford to pay the entire balance of that individual’s bill, no problem! There is no pre-set amount so you pay only what you can afford. What’s more, this heartfelt gift goes beyond the traditional measure of giving because you can assist whomever you choose as often as you choose, even beyond the holiday season.

The “Gift of Comfort” is the perfect last minute gift, and it’s the one gift that will warm their hearts and their homes for weeks to come. Make this Christmas special for a family member or loved one, or whomever you choose, by purchasing the true meaning of the holiday season—giving!

To find out more about the “Gift of Comfort” utility assistance program at MLGW, click here.

Tri-State Defender Editorial on Utility Assistance

The following is an editorial by Sen. Reginald Tate that discusses various types of utility assistance. It recently ran in the Tri-State Defender...

Help with heating bills relies on generosity

This week, Memphis Light, Gas and Water Division offers its annual month-long reprieve from cutting off utilities for customers who don’t pay their bills. The delay is designed to provide relief for low-income families during the holidays, which have proven exceptionally cold this year.

But while the program has its benefits, the underlying problem facing Memphis residents when it comes to covering the bills can’t be solved by simply putting off a payment. According to media reports, MLGW sends out more than 1 million notices and conducts 100,000 utility cutoffs a year - including multiple cutoffs at the same property. For a family struggling to make ends meet, if the utilities are cut off, they may not come back on for a long time.

There is longer-term assistance available to residents who need help. Through the Low Income Home Energy Assistance Program, or LIHEAP, homeowners and utilities customers who live at or below 200 percent of the federal poverty line are eligible for assistance with heating and cooling bills. Households with elderly or disabled family members and/or children under six have top priority for this funding, and eligibility for the program was expanded this year.

Under LIHEAP, funds go directly to the utility provider - meaning there’s no need to worry about how to get the right check to the right people. To find out if you’re eligible for LIHEAP, you can call the Shelby County Community Services Agency at 545-4630, or the Hickory Ridge Mall location at 545-3220.

Other charitable organizations, including the Metropolitan Inter-Faith Association, also provide families with energy assistance. MIFA runs the Plus-1 program, which asks MLGW customers to add a dollar to their monthly utility bill to donate to its energy assistance fund. To be considered for assistance, applicants must document a temporary unavoid­able loss of income, including job layoff, illness, a reduction in pay or house fire. Preference will be given to those who have experienced such a crisis in the last three months. To find out if you can receive assistance, call 527-0208.

Finally, those who have been fortunate this year cannot simply count on others to give to these funds. The Salvation Army’s Utilities Assistance program has been unable to help anyone for three months, for instance, and LIHEAP and MIFA funds are also limited. To find out how you can help others with their energy bills, visit www.plus1memphis.org or call the Salvation Army at 543-8586. I humbly ask that you join in and help provide a warm home for our neighbors this season. It’s a gift worth giving.

Monday, December 20, 2010

Smallest User Contest Update

WMC-TV recently did a story on our Smallest User Contest currently going on between Cooper Young and Evergreen Historic District...

MEMPHIS, TN (WMC-TV) - Two Memphis neighborhoods are competing to become the smallest user of energy.

Gretchen Stroud thought she had an energy efficient home in the Evergreen Historic District.

"I had no idea that the cracks in my crown moulding were sucking the heat straight out of the house," said Stroud.

Stroud learned how much energy she was wasting when she agreed to compete in an MLGW contest called "The Smallest User."

"The message was, who can save the most energy over this time period," said Glen Thomas with MLGW.

The Evergreen Historic District and the Cooper Young Historic District competed to see which community could save the most energy in one year.

In Cooper Young, Debbie Sowell replaced her second story windows.

"We've gutted a few rooms," said Sowell. "When we did that, we added extra insulation."

Stroud made a number of small changes to her Evergreen home. She filled the cracks on the heating unit and around the duct work, and placed foam insulation on the attic door.

For months, the Evergreen team was in the lead. Cooper Young recently came from behind and looks like the clear winner by the end of the year.

"Through November, Cooper Young has saved an average of 12.7 percent," said Thomas. "Evergreen's usage is actually up a little bit."

Stroud may not be the smallest user, but she said she is still a winner.

"I would say that we've seen about a $20 to $30 per month drop in our bills," said Stroud.

Stroud said she got most of the money spent on repairs back from a TVA grant program.

Here are some other highlights of the program:

• Through November, the leader is Cooper-Young Neighborhood which saved an average 12.7% less per customer

• Evergreen saw an increase of 4.1% spent $1.36 more in 2010 for gas and electric; as opposed to 2008

• The Smallest User Contest is a contest between Cooper Young and Evergreen Communities to see who can reduce their energy the most in 2010

• The contest is a partnership between MLGW, University of Memphis and the Community Foundation

• The two neighborhoods received a grant from U of M and the Community Foundation in order to conduct the contest

• The neighborhood that saved the most energy will be honored with MLGW’s first Smallest User Award in January

• A reception will take place in January 2011 for the competing neighborhoods

• The contest began January 01, 2010 and will officially conclude December 31, 2010

• The contest did not include businesses, just residential customers

• The two neighborhoods were chosen due to location inside Memphis city limits, the fact they were close geographically, similar in types of homes, and active associations

• The contest involves about 3,000 residents in each neighborhood, where Data will be implemented from every residential customer in each neighborhood

• Data was measured from all residents on a monthly basis. The data compares 2008 usage because certain MLGW energy saving programs were implemented in 2009 that might skew the results

Space Heaters & Electric Blankets

This year, MLGW is partnering with the Neighborhood Christian Center to distribute space heaters and blankets. Applications will be taken Monday, December 20 and Tuesday, December 21 at the Neighborhood Christian Center and qualified applicants will receive a voucher to pickup the heating item at a later date.

Here are the details:

Eligibility
-Shelby County resident
-Low income seniors (60+) and disabled customers
-Low income households (no age requirement) with inoperable heat

Required Documentation
-Identification to verify age
-Verification of income (Follow federal poverty guidelines to determine need, unless NCC uses other guidelines to determine eligibility for their service)
-If applying because of a disability, bring the proper certification information

Process
-Individuals with names beginning with A-L, may complete an application request at the Neighborhood Christian Center office (785 Jackson) on Monday, December 20.
-Individuals with names beginning with M-Z, may complete application request at the Neighborhood Christian Center office (785 Jackson) on Tuesday, December 21.

Mayor Wharton to Conduct News Conference about Smart Meters


Mayor AC Wharton will lead a news conference discussing the advantages of Smart Grid technology, including electric smart meters and in-home electricity monitoring displays, today at 10 a.m. at the residence of Carolyn Smith, in the Orange Mound neighborhood.

Ms. Smith, an MLGW Smart Grid Demonstration volunteer and president of the Orange Mound Civic Organization, has agreed to have her home serve as the site for the Dec. 20 event with Mayor Wharton, members of the Memphis news media, and MLGW Smart Grid Demonstration leaders, including MLGW Project Manager Rick Bowker.

Ms. Smith's smart meter was installed on Nov. 20 in the first large deployment of the 1,000 smart meters that have been installed throughout Shelby County. This was the first step in a three-year project in which volunteers will test the effectiveness of smart meters and in-home energy monitoring devices in helping customers to strategically reduce their consumption of electricity—resulting in a smaller bill every month.

In addition to receiving a new, digital smart meter as a project volunteer, Ms. Smith was randomly chosen to receive one of 500 in-home displays (IHD), which communicates wirelessly with her smart meter, providing almost instantaneous feedback on her electricity status. She will receive her in-home display at the Dec. 20 event, when it will be installed and demonstrated. The IHD has eight different screens to show consumption, demand, cost, trends and other information, plus capabilities to receive customized alert messages from MLGW. The device has a rechargeable battery, so it can be carried throughout the house, placed on a table or hung on a wall for easy viewing.

For continuing news and information about MLGW’s Smart Grid Demonstration, visit the project website at www.mlgw.com/smartgrid.

Friday, December 17, 2010

Solar Innovation Grant - Information

Detailed information and application materials for the Solar Innovation Grant Program are available here....

The Tennessee Solar Institute (TSI) is currently accepting applications for its second round of Solar Innovation Grants. This workshop is designed to walk potential grant applicants through the Solar Innovation Grant application process. TSI staff will be available to answer questions that applicants may have as they prepare a proposal for submission. There is no cost to attend; however, pre-registration is required.

Applications for the Solar Innovation Grant Program must be received by the Tennessee Solar Institute no later than 6 pm EST, January 20, 2011.

The Tennessee Solar Institute is part of the Volunteer State Solar Initiative, a comprehensive solar energy and economic development program that was established using $62.5 million in American Recovery and Reinvestment Act of 2009 funding received by the Tennessee Department of Economic and Community Development.

WORKSHOP LOCATION AND TIME

1 pm - 3 pm CST
Sharp Manufacturing Company
Upstairs Training Room
4050 South Mendenhall Road
Memphis, Tennessee

Please RSVP by Dec 20, 2010 to Elizabeth at coppere@sharpsec.com

For more information contact:

Elizabeth Wakefield (901) 367-5344

Kate Collier (901) 367-5349

MLGW’s Annual Winter Moratorium Takes Effect Amidst Lingering Freezing Conditions

We issued the following press release yesterday. It details our annual Winter Moratorium and includes some energy saving tips as well as safety information. Enjoy!

With low temperatures expected to remain below freezing the next several days, MLGW is working to ensure customer safety by activating its Annual Moratorium. During this moratorium, MLGW suspends residential customer cut-offs for nonpayment December 15-January 14 except in cases of theft, safety and default on special payment plans. While customers are protected from cut-offs during the Annual Moratorium, MLGW encourages residents to continue to make payments in order to avoid accumulating large balances.

Use Energy Wisely
MLGW wants to remind its customers of the importance of wise energy usage during the coldest winter periods. Some simple tips include:

• Setting your thermostat no higher than 68 and dressing in layers or using blankets to stay warm.

• Check your home for areas where your warm air might be leaking, and caulk around windows and use weather stripping or even towels around doors to prevent air from escaping.

• Open blinds and curtains on sunny days to allow the sun to help warm your house.

Water Pipes:
Water pipes can burst anytime temperatures are below freezing. A burst water pipe or water heater is considered to be an emergency and could pose a danger of flooding your home or building. You can prevent frozen water pipes by:

• Opening cabinet doors and turning water to a slow drip

• Wrapping pipes either in pipe insulation (available at hardware stores) or with towels, clothes, etc.

• If your pipes freeze, turn off the water service to your home to prevent flooding. If you are unable to turn your water service off, call MLGW’s Emergency Hotline (528-4465) and we can send out a technician to do so.

• However, any pipe damage between the meter and the home is considered the homeowner’s responsibility and could require the services of a plumber.

Space Heaters and Gas Appliances:
To prevent carbon monoxide poisoning in your home, make sure that all natural gas appliances, such as your water heater, furnace and space heaters, are vented properly.

• DO NOT use space heaters overnight and when no one is home. Position space heaters so they are not near flammable objects.

• If you suspect carbon monoxide poisoning, seek medical assistance immediately and move the victim, if possible, to a well-ventilated area, then call our 24-hour emergency number at 528-4465.

Portable Generators:
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.

• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. It should be protected from direct exposure to rain and snow, preferably under a canopy, open shed or carport.

• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire. It can also feed back into the utility system and energize a line thought to be without power, which represents a serious hazard to both utility workers and customers.

These tips, along with others, can be found at www.mlgw.com.

Wednesday, December 15, 2010

Are Space Heaters Cost Effective?

Here's a helpful item from Saturday's Commercial Appeal...

Elaine Zimmerman: Brush up on your high-school math to compare utility costs
Saturday, December 11, 2010

Willet: I am trying to reduce my heating bills this winter. Are space heaters less costly than using central heat?

Elaine: Space heaters can be more cost efficient if they are turned on and off throughout the day. But if they are left on all day they can be as costly as central heat or even more costly. The only accurate way to know is to compare the power usage of your space heaters with that of your central heating system. This requires you know how to read and estimate the cost of the power for each.

Whether you have gas or electric central heating, your meter is accessible to you and you can learn how to read it and estimate the cost of your power.

I suggest you locate your most current power bill. Then proceed outside to your meter with your bill and a pen. Electric meters measure kilowatt hours (kWh) and gas meters measure hundred cubic feet (CCF). Some meters have four dials while others have five, but the method of reading them is the same.

To obtain an accurate meter reading, follow these instructions provided by Memphis Light, Gas and Water Division. "Your meter measurements beginning with the dial on the far right first, reading the dials from right to left. Write down the last number the hand on the dial has passed. The numbers should be recorded from right to left. (Some dial hands turn clockwise; others turn counter-clockwise. The direction of each dial can be determined by the direction of its ascending numbers, 0-9).

If a hand is exactly on a number and you don't know if it has passed or not, look at the dial to its immediate right to see if the hand has passed 0. If the dial on the right has not passed 0, write down the number the dial on its immediate left has just passed. If the dial on the right has passed 0, write down the number the hand on its immediate left is pointing to.

To determine out how much electricity you have used, subtract the number you have just read from the last reading on your bill. That's how many kilowatt hours (kWh) of electricity or hundred cubic feet (CCF) of gas you have used since the previous reading."

Now use your space heaters or central heat for a few days each. Record the power readings for each and write them on your bill.

Here is where all those high school math classes are going to come into good use. If your central heat and space heaters both use electricity, it will be simply a matter of comparing the readings for each. But if your space heaters use electricity and your central heating system uses gas, you will need to compare the cost of the usage of each. Since both are billed at different rates, you will need your previous bill to determine which is the most cost efficient for your home.

Questions? Write Elaine at Elainezimm@aol.com.

Also, don't forget our space heater safety tips!

Tuesday, December 14, 2010

Generator Safety

Generators can be useful in emergencies, but they should not be used indoors. Please read the following safety tips:

--Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.

--A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. It should be protected from direct exposure to rain and snow, preferably under a canopy, open shed or carport.

--Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.

--Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.

--Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.

Emergency Shelter

The City of Memphis has identified the following locations and services for those in need of immediate shelter.

Single Men:
Memphis Union Mission
383 Poplar Avenue
(901) 526-8434

Single Women:
The Salvation Army
696 Jackson Avenue
(901) 543-8586

Families:
Homeless Hotline
(901) 260-4663

Memphis Police officers will routinely patrol areas where homeless individuals are normally located. Officers will assist anyone who needs help in locating a shelter. Officers will also provide the homeless with transportation to an available shelter. Should you know of a location or individual that should be checked, please contact your local police precinct or call 901-545-COPS.

Monday, December 13, 2010

Mid-Southerners Brace for High Heating Bills Amid Early Winter Weather

From Channel 24...

Mid-Southerners Brace for High Heating Bills Amid Early Winter Weather
Channel 24: Reported by: Jackie Orozco


MEMPHIS, TN- Shelby County leaders are keeping a close eye on the weather and urging people to find a warm place to stay. But keeping warm means increased heating costs.

That’s what 52-year old Dorthy Perkins of midtown Memphis has been dealing with for the past couple of months.

"I have no income at all," she said. Perkins has been unemployed for 6 years and she has a long list of medical problems.

"My back is out, my feet are in bad shape, and my knees are bad. I'm just broke down," Perkins said.

She does not get any disability just help from her family and friends. Perkins said it's even harder trying to pay her utility bill. Her last bill was more than $300.

“I had to go down there to get a partial payment plan for my light bill to keep it from getting cut off, so that works for me,” she said.

MLGW has several payment options for struggling families like Perkins. The utility has been receiving more calls for help during the winter too. That's why it encourages people to watch how they use their heat.

"Set your thermostat to 68 degrees or lower, every degree above that could add up to 4-percent on your bill," said Memphis Light Gas and Water spokesman Glen Thomas.

Besides worrying about the utility bill, Perkins tries to find food to put on the table. Just a few days ago, she was one of 400 needy families helped by New Bethel Temple Church in Midtown.

"Every little help I get, helps me. I've been really blessed with the help that I do get," said Perkins.

She's using the donated canned food to make stew for Sunday dinner. Despite all her financial troubles, Perkins always tries to smile and make it through another day.

"I have my smile, that's my glow, I talk to my dog that’s my glow, and then I just go to the door look outside and say, ‘thank you Lord I made it to the door.’ I just have a lot to be thankful for," said Perkins.

Starting December 15 through January 14, 2011 MLGW will not cut off your heat if you cannot pay your bill. The utility also has another program that deals with cold temperatures. If it drops to 32 degrees or lower for more than 24 hours, MLGW will not shut off anyone’s heat.

Besides turning down the thermostat to save money MLGW says check your home for any signs that you may be losing heat. Some hot spots include your windows and doors.

Smart Meters in the News

From the Daily News:

Wave of the Future
MLGW demo brings households into tech progression


Memphis Light, Gas and Water Division is in the process of installing 1,000 high-tech smart meters in homes across the Mid-South as part of its three-year Smart Grid demonstration project. The devices should prove especially useful since it is estimated that MLGW households use 36 percent more electricity than the national average.

A little more than half of the meters have been installed in the past few weeks, and MLGW hopes to complete the rest before the end of the year.

“All signs point to this being the wave of the future. It’s the natural progression of technology,” said MLGW Supervisor of Communications Glen Thomas. “Millions of smart meters are being installed all across the nation thanks to support from the federal level.”

The installations are being funded by $1 million from the 2010 MLGW budget, which was approved by the Memphis City Council in late 2009. Slightly less than 1,000 homes are included in the demo, with some larger homes receiving two meters.

Advantages for customers include the ability to personally monitor energy consumption throughout each month. Meters will be automatically read, eliminating the need to send someone out to read the meter, and any power outages will be communicated automatically to MLGW. Additionally, customers no longer will be subjected to estimated electric meter readings due to bad weather.

“The greatest benefit of smart meters is real-time information,” said Thomas. “People will be able to make decisions throughout the month to reduce how much energy they are using. The meter alone will not reduce monthly bills, but it will help customers make more informed choices.”

Ken Hudson and his wife, Barbara Standing, are among the first Memphians to have the smart meters installed. The installation takes as little as five minutes and involves simply pulling out the old meter and plugging in its new, digital replacement.

“Our utility bills average $130 to $140 per month in the summertime and can run as high as $250 in the winter for our 1,200-square-foot home on Mud Island,” said Hudson, who is an accredited Leadership in Energy and Environmental Design - or LEED - architect at Architecture Inc. Downtown. “My wife is the principal property owner. She will be the main energy user and monitor since she works from home for a nonprofit organization.”

MLGW selected SmartSynch Inc. of Jackson, Miss., as the vendor that will provide the majority of the components for the Smart Grid demonstration, including the smart meters and in-home energy displays. Roughly half of the demo volunteers will receive a free in-home display, which will be delivered by the end of the year.

The displays can be unplugged and carried throughout the house to test individual pieces of equipment and appliances to see exactly how much energy each one is using. Participants without the in-home display can still monitor their usage online through a new section of MLGW’s website.

“Memphis made a very smart choice in choosing cellular as a communications network. It’s cheaper, faster and more expandable,” said Chris Myers, SmartSynch’s chief operating officer. “The cellular market has really shifted over the past 12 to 18 months. Prices have dropped nearly 95 percent in the last two years, and it’s now extremely cost-effective for utility companies to use the bandwidth of the robust cellular networks that are already in place.”

The meters transmit quick bursts of data as compared to cell phone usage, and they use a microscopic amount of bandwidth. Homeowners should not have to worry about the meter failing to transmit data because the meters’ antennas are four times as powerful as those on cell phones.

SmartSynch works with about 140 different utility companies across the country and is in various forms of testing with about 60 others.

The Smart Grid demo is one of three distinct components to the MLGW’s Smart Grid enhancement, which is funded by money from the federal government as part of the American Recovery and Reinvestment Act of 2009.

The other upgrades will include the construction of a fiber optics communications system throughout Downtown and the medical center as well as the installation of 40 automated switches to help reduce the number of people affected by power outages across Shelby County. The fiber optics system is expected to improve reliability, and it is estimated to be completed by next year.First South Financial Credit Union is in a unique position among financial institutions. It recently tweaked its name to underscore its depth, and it’s eyeing sites for future growth. It also boasts of no employee layoffs since 1957 - even amid the recession.

Friday, December 10, 2010

Gingerbread Earthships

I love the modern gingerbread houses over at Inhabitat, especially this earthship.


Are you incorporating any eco-friendly ideas into your holiday celebrations?

Thursday, December 9, 2010

Smart Grid Update

Our Smart Grid Demonstration participants are ringing in the New Year with new electric smart meters and information to help them learn about energy usage and savings.

We installed most of the 1,000 smart meters over a four-week period in November and December. In-Home Displays (IHDs) were delivered to 500 participants, enabling those customers to see their electricity information in real time. The IHD has eight screens to provide details about electricity usage, trends and costs. Customers may choose to locate the IHD on a table, counter or wall as a visual reminder to monitor energy usage.

One component of the Smart Grid Demonstration remains – a new set of tools for our popular My Account website. The new tools, which will debut by January 31, allow participants to view and track time-stamped electricity use, their projected electric bill and other information. We will update the web information daily.

Throughout 2011, our Smart Grid pioneers will receive customized communications and participate in surveys to help MLGW evaluate the energy-efficiency benefits of Smart Grid. Visit www.mlgw.com/smartgrid to learn more.

Wednesday, December 8, 2010

Shady Grove Traffic

Crews are continuing to work on the relocation of a 12-inch gas main that crosses Interstate 240 at Shady Grove to accommodate future Tennessee Department of Transportation road work. The work, which started on Monday, November 8, is expected to be completed by December 17.

As a result, the east bound lane on Shady Grove just east of I-240 will be closed periodically between now and the completion of the project. During these times, MLGW workers will be on site to assist with directing traffic.

Space Heater Safety

Cold, wintry weather is upon us, and many of you are probably turning to portable space heaters for warmth. It’s important to keep safety in mind when using those types of heaters. Portable heaters are responsible for more than 4,000 fires in U.S. homes each year and 40 percent of heating-related deaths.


Here are some important tips for portable heater safety:

• Never place your space heater near flammable items like drapes, clothes, furniture, bedding or paper – they are a dangerous fire hazard!

• Do not leave space heaters turned on while unattended.

• Do not use space heaters overnight when everyone is asleep.

• Never touch a portable heater if the floor or any part of your body is wet.

• Place space heaters on the floor for efficiency and stability.

• Make sure your space heater has no frayed wires and never plug it into an outlet or extension cord with several other items.

Water Rate Increase

Both the Commercial Appeal (Council approves rate hike)and ABC 24 (Memphis City Council Approves Increase in MLGW Water Bills) ran stories last night about the City Council's passing of the 2011 MLGW budget, which includes a 5 percent increase in water rates. Much of the focus of the stories was on the rate increase and the 2 percent pay increase that MLGW employees will receive this year.

Here are a few things to consider:

• MLGW has seen a loss of over 2,300 water customers since December 2007. The loss of revenue is approximately $362,000 annually.

• Projected change in net assets in 2010 is projected to be about $1 million. Without any rate increase, change in net assets would be a loss of $3.3 million in 2011.

• The preliminary budget report suggests a modest rate increase of 5 percent, which would generate approximately $3.8 million in positive contribution to the change in net assets. The result would be a projected positive change in net assets for 2011 of $554,000.

• The typical residential customer in the city of Memphis, for instance, would only see an impact of 66 cents per month.

• MLGW’s last water rate increase was 15 percent in June 2008.

• The rate increase is important because negative net income in 2011 and working capital below targeted thresholds would jeopardize bond ratings and could result in the state mandating a rate increase if negative net income persists for two years in a row.

• In other words, in proposing the rate increase, MLGW is being proactive and fiscally responsible. MLGW safely meets all bond coverage tests and has a goal of positive net income for all three divisions. No rate increase is expected for electric or gas.

• MLGW is consistently recognized as having the lowest residential water rates in a survey of cities around the country. The 2010 Utility Bill Comparison ranks MLGW lowest among 30 cities surveyed.

Tuesday, December 7, 2010

China's award winning public art



Treehugger has a great recap of China's award winning public art project to promote walking over driving. Check it out.

Gas Leak

Yesterday there was a gas leak in Bartlett that caused 2500 outages and closed the highway. A couple of news stations covered the story last night. Here's the CA's take on it.


Eastbound U.S. 70 in Bartlett reopened after gas leak

Authorities have opened the eastbound lanes of U.S. 70 in Bartlett after an early morning natural gas fire closed the road between Yale and Santa Cruz most of the day.

The westbound lanes remained closed this afternoon as crews continued to work on utility lines along the highway. There were indications the westbound lanes may not open until after this afternoon's rush hour.

The fiery gas leak erupted about 1:30 a.m., prompting the evacuation of two homes as a precaution but causing no injuries, said Lt. Rory Mack, Bartlett police spokesman.

Initially affecting about 2,500 MLGW customers, power had been restored to everyone by mid-afternoon. Several traffic signals in the area disabled by the power outage also were back in working order.

Additionally, about 22 gas customers were affected, and utility officials hoped to have that service restored by the end of the day.

Glen Thomas, spokesman for MLGW, said the gas fire was caused when a live power line fell and began arcing. It connected with a gas line, causing it to rupture. The resulting fire burned a utility pole leading to disruption of service.

Bartlett police said there were no major traffic problems along U.S. 70 during the morning rush hour. The highway isn't as heavily used as Interstate 40. Additionally, the explosion location west of Yale, allowed police to easily divert traffic along Yale to Brother Boulevard and Kirby-Whitten. The same detours will be used this afternoon until the westbound lanes are open.

Friday, December 3, 2010

Moratorium Info

From today's Commercial Appeal, information on our various moratoriums...

MLGW won't unplug utilities
Policy urges residential customers to pay anyway


For a month starting Dec. 15, Memphis Light, Gas and Water Division will stop cutting off utilities to residential customers who don't pay their bills.

It's part of an annual cold-weather mercy program.

"We don't cut you off, but you really ought to pay because if you're having trouble with one bill, you'll have trouble with two bills," said Chris Bieber, the utility's vice president of customer care.

Memphis has a high poverty rate -- the Brookings Institution in January estimated it at 23.1 percent of the population. Payment patterns suggest that some people pay close attention to what the utility calls moratoriums.

In a normal month, MLGW processes about 400,000 payments, Bieber said. In a moratorium month, that drops to about 310,000. "People just stop paying," he said.

The utility has several cutoff moratoriums. One protects people between Dec. 15 and Jan. 14 except in cases of theft, threats to safety and default on special payment plans.

There's a similar moratorium that applies any day of the year in cases of severe hot and cold weather.

There are also extra protections for those who are over 60 or who have documented physical problems.

And even when the utility cuts off electricity and gas, it keeps providing water for up to 60 days.

In other news, the MLGW board is expected to vote at an upcoming meeting on whether to allow new employees to live anywhere in Shelby County, rather than continuing to require that they live in Memphis, said general counsel Cheryl W. Patterson.

The new policy would mirror one that voters approved last month for city of Memphis workers. That vote reversed a 2004 referendum that required most to live within city limits. MLGW had adopted a similar policy following the 2004 vote.

MLGW president and CEO Jerry Collins Jr. said the utility has already stopped enforcing the "Memphis-only" policy.

Suspects caught on camera breaking into MLGW payment kiosks

A story ran on WMC-TV last night about thefts at our payment kiosks.

See the video here

Suspects caught on camera breaking into MLGW payment kiosks
By Jamel Major


MEMPHIS, TN (WMC-TV) - At least four suspects were caught on camera breaking into MLGW kiosks and stealing customer payments.

Surveillance video showed one of the four suspects who police said broke into the two MLGW payment kiosks.

The first incident happened around 10:00 p.m. Saturday, November 13 at a kiosk in the 1100 block of East Shelby Drive. The thieves struck again around 1:00 a.m. Sunday, November 14 at a kiosk in the 2900 block of Lamar Avenue.

"We know that some suspects entered those areas at those two locations, broke in and came away with money," said Glen Thomas with MLGW.

Thomas said customers who used the kiosk will not have to worry.

"No checks were taken, only cash," said Thomas. "All of those cash payments were in our system already when the customers entered it and put the cash in the machine, and so everyone got full credit for the payments they made."

MLGW has since taken all four of its area kiosk locations out of service as a safety precaution. Thomas said it is an opportunity to examine security procedures while the police investigation is underway.

"We will be looking into increased lighting at the community offices and also enhanced video surveillance," Thomas.

Police asked if you have seen any of the suspect or have any information that can help authorities solve the crime, call Crime Stoppers at (901) 528-CASH.

EcoBUILD in the News

From today's Commercial Appeal, a story on an EcoBUILD home...

'Build it tight': Construction methods help increase homes' energy efficiency

Robert Burditt's new Mud Island home is nearly twice the size of his former house. But his utility bills in the new house are lower.

The reason is simple: His old house wasn't very energy efficient, but his new house is.

"I bought an existing home on Mud Island about seven years ago," said Burditt, custom home builder and co-owner of Creative Development Inc. "It was drafty. It was uncomfortable. It had a 3-ton heating and air-conditioning unit in it, but because the building envelope wasn't tight, that 3-ton unit ran all night in the heat of the summer."

So Burditt set out to build smarter,

starting with his own house.

He and his business partner and brother Jimmy Burditt each built a home on Mud Island according to Memphis Light, Gas and Water's EcoBuild construction guidelines. The voluntary program promotes the use of energy-efficient, environmentally friendly materials and techniques in new home construction.

Robert Burditt used spray foam insulation in all wall cavities and in the rafters, eliminating the need for ceiling insulation and placing the attic ductwork in conditioned space. That single change made a big difference.

"You want to build a home like a plastic bag," Burditt said. "Build it tight, and ventilate it correctly."

And that rarely happens, said Kieth Kulow, EcoBuild inspector for MLGW. In fact, Kulow said, the leakage rate for ductwork in newly built houses sometimes runs as high as 30 percent to 50 percent.

"A lot of people assume when you buy a brand new house that it's energy efficient, and that's not necessarily the case," he said.

Kulow said the goal for EcoBuild was to provide a set of prescriptive guidelines for builders that allow them to build both efficiently and economically.

"An EcoBuild home is designed to use 30 percent less energy than a standard construction home," he said. "Results have shown so far that the homes are using 34 percent less electricity and 56 percent less gas."

Builders aren't required to build energy-efficient homes. That's why programs like MLGW's EcoBuild, the Environmental Protection Agency's Energy Star, the National Association of Home Builders' Green Building Program and LEED (Leadership in Energy and Environmental Design) for Homes are voluntary.

"Somebody has to watch and monitor this," said Kevin Wright, owner of Quantum Showrooms at 5690 Summer.

And that somebody, right now, is the home builder or individual buyer.

"Normal construction does not get inspected (for energy efficiency)," said Kulow, adding that every house certified through EcoBuild is inspected and rated. "I've told people in the past that I guess you could build a house without insulation, because nobody looks at it. (Shelby County) Code Enforcement does a good job at what they do, which is structural and safety, but there are no real energy inspections in the city of Memphis."

Burditt, who has used the recent lull in home building to "study and take classes and bone up on knowledge" to build a competitive edge when the industry rebounds, said he believes all builders should build to eco-friendly standards.

"It's following best practices," he said. "When I build a home, I want to know that my customers are going to enjoy it, that it's going to be a nice place to live and that's it's well built."

The foam insulation he used in his own house added about $5,000 to its overall price tag. But not all energy efficient upgrades are cost prohibitive.

"If you didn't want to spend all that money on foam, you could use cellulose, which is a good product," Burditt said. "You just have to pay more attention to the details."

That means making sure no penetrations are left unsealed, Wright said.

"Corners need to be caulked; wires that go to the ceiling need to be caulked," he said. "Recessed cans, electrical lines, plumbing lines. Dryer vents are a big culprit. To get the full benefit out of insulation, you need to stop air flow."

A tight building envelope isn't the only factor in increasing a home's energy efficiency. Energy-efficient windows and tight ductwork are also important -- as is installing the right size heating and air-conditioning unit. That means hiring a professional to do a load test.

"That takes into consideration square footage, type of insulation you're using, type of windows you're using, how many square feet of windows you have, the house's exposure on the lot, how high the ceilings are," Wright said. "Most air-conditioning contractors use the old rule that 500 square feet of space equals 1 ton of air conditioning. That's not true. You might have a house where it's 800 to 1,000 square feet per ton. That's a big swing when it's a 4,000-square-foot house."

He said "overtonnage" can result in heating and cooling cycles that run in short spurts.

"It runs for a minute and turns off," he said. "It's like taking a 'Vette one stop sign to the next stop sign full floor. It's not efficient."

Burditt's old house had a 3-ton unit. In the new house, he installed a 4-ton, self-modulating system.

"The house is 1.8 times larger, there's 1 ton more heating and air conditioning in the house, and my bills are slightly less than in the old house -- and the house is more comfortable," he said.

It's easiest to build an energy-efficient home from the ground up, Kulow said. But there are steps that owners of existing homes can take to improve energy efficiency.

"Some of it -- attic insulation, duct leakage -- can be fixed and tightened up," he said, adding that MLGW's Residential Services department conducts energy surveys for homeowners.

Several private companies offer energy surveys, as well, including Memphis Energy Audit, which is based at Quantum Showrooms.

"If you follow these basic steps: Wrap the house, tape the windows, buy decent windows, make sure you have a proper-size air-conditioning unit and caulk all the penetrations, you'll save at least 30 percent on utilities, if not 50 percent," Wright said. "Who wants to have plumbing that leaks? Nobody. So why do you have ductwork that leaks? And I guarantee you, most of them leak 30 percent or better."

More information:

Check out the following websites for more information on how to save energy in new and existing homes:

At mlgw.com, click on "For Your Home" and scroll over the "Energy-Saving Tools" menu. There you'll find a range of tips and tools for increased energy efficiency, as well as information about MLGW's in-home energy surveys.

energystar.gov. Click on "New Homes."

nahb.org. Click on "Housing Topics" and scroll to "Green Building, Energy & Water Efficiency."

Thursday, December 2, 2010

MLGW supports the Salvation Army

Every year, MLGW employees adopt "Angels" from the Salvation Army. These angels are typically children or senior citizens who might not receive any gifts otherwise.

This year our employees purchased gifts for 100 Angels. (Seems like bikes are always popular items.) I love seeing everything lined up in the lobby waiting to be picked up!


MLGW employees also ring the Salvation Army bell outside of Walgreens on Main Street each year to raise much needed funds for the organization. If you see us, please make a donation!

Wednesday, December 1, 2010

Fill your tummy and your tank at Cracker Barrel

Interesting story from WMC-TV about Cracker Barrel adding electric vehicle chargers to restaurants across Tennessee...although it isn't clear whether it will include the Memphis location.

LEBANON, Tenn. (AP) - Cracker Barrel, modeled to represent a slower time of rocking chairs on old wooden porches, will soon feature a very modern technology - electric vehicle chargers.

Cracker Barrel Old Country Store Inc. has launched a pilot project in which it will install Blink electric vehicle chargers, provided by ECOtality Inc., at 24 restaurants across Tennessee.

The pilot is part of a broader effort by ECOtality to get charging stations in more places across the country.

Cracker Barrel restaurants are mostly located near major highways where travelers can get to them, and back on the road, easily. ECOtality says this makes them an ideal fit for the charging stations.

Guests will be able to get a full charge in under 30 minutes.
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