Wednesday, August 25, 2010

Don't Wait

MLGW has plans in place to help customers struggling with high bills, but we need them to call us BEFORE they are cut off.

The Deferred Billing Plan is a means to avoid cut off. If someone has already been cut off, it means that they are subject to our normal policies and procedures. Once cut off, the customer must pay their full past due balance. Thus, a customer can't wait until they are cut off to seek the deferred payment plan.

Only if the service is still active and the customer owes at least $225 can they request and receive the Deferred Billing Plan.

To see what we're doing to help customers, click here.

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