MLGW’s Winter Moratorium program to assist elderly and disabled customers

As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the months of December, January and February. 

Participants are still responsible for paying their utility bills during this time, but in the event that the bill exceeds the customer’s means, the customer will not be disconnected. If there is a balance left at the end of the February billing cycle, registered customers can qualify for a short term payment plan.


There are no income restrictions for the Winter Moratorium program. However, applicants cannot have an outstanding balance greater than $199.99 on their utility bill on November 30 when the program begins. The deadline for application is November 15.

Simply download the Winter Moratorium form at mlgw.com, fill it out and mail to:

     Credit Operations
     Memphis Light, Gas and Water Division
     PO Box 430
     Memphis, TN 38101-0430

Applications are also available at any MLGW Community Offices.

Note: Please remember to include proof of age (copy of driver's license, birth certificate or another legal form of ID) to send along with your application if you qualify because you are age 60 or over. If you are applying because of a handicap, please remember to send in the proper certification information along with your application.

     Credit Operations     Memphis Light, Gas and Water Division     PO Box 430     Memphis, TN 38101-0430




For more information, visit mlgw.com/wintermoratorium.