The survey, according to Cogent, measures “operational satisfaction, product experience and brand trust” among utility customers across the country. One hundred twenty five of the largest utility companies are included. MLGW was the only three-service utility company among the environmental category’s top performers.
Barbara Vergetis Lundin of Smart Grid News said that the rankings in that category were based on “the extent to which consumers believe providers are supporting environmental causes, committed to environmentally friendly energy sources, encouraging green initiatives and offering tools to help consumers save energy.”
Earlier this year, MLGW’s J.D. Power Score was reported as 114 points higher than in 2008, making MLGW one of the nation’s most improved utility companies for customer satisfaction. Both of these survey results indicate a positive trend in customers’ overall perception of MLGW.
“Customer confidence is an important measure of how well we’re performing as a company,” said Jerry Collins Jr., president and CEO of MLGW. “Earning and keeping that trust is one of our top priorities, and we’ll continue our focus on customer service to do just that.”
Customers can learn more about MLGW’s environmental initiatives by visiting http://www.mlgw.com/community/greeninitiativesreportcommunitysection.
No comments:
Post a Comment