Outage Update

Thankfully last night's storm was much milder than anticipated. However, some areas did experience high winds and trees did take out a few of our power lines. At peak we had 14,000 customers without power. Crews have restored over 11,000 and will continue to work until everyone is restored.

Some useful information...

MLGW iPhone App Allows Customers to Check Outage Status

The 
MLGW iPhone application allows MLGW customers to access a variety of utility related information, including outage status. The app is available for free download in the Apple iTunes app store at www.apple.com or through iPhone, iPod, or iPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. MLGW plans to develop Android and Blackberry apps in the future. 



Downed Power Lines


To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies. 

MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly. 

Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous. 



Generator Safety Tips 


Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust. 

A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. 

Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored. 

Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers. 

Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.



Important MLGW contact information for customers:

Outage Reporting: 544-6500
Emergency: 528-4465
Customer Care Center: 544-MLGW (6549)
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