MLGW Goes Door-To-Door To Increase Awareness Of Water Usage, Conservation

Today, MLGW customer service field technicians will go on a door-to-door awareness initiative to talk to more than 800 customers in five zip codes—38104, 38106, 38108, 38111 and 38114—where bills indicated extreme water usage during the March billing cycle.

The initiative started at 8:30 a.m. and will continue until 3 p.m. Friday. The goal is to make customers aware of factors that may be affecting their utility bills. The customers in 38104, 38106, 38108, 38111 and 38114 showed at least 39 CCF of water usage on their bills whereas the average for MLGW residential water customers is 10 CCF—which is also higher than the national average. Consider this: 39 CCF is the equivalent of drinking 234,000 16-oz. water bottles or flushing a 15-year-old toilet 7,293 times during the month of March.

High water usage, especially in March, could be a combination of plumbing fixture leaks, water-guzzling fixtures that pre-date the 1990s low-flow toilet/faucet/shower regulations, or even extremely heavy water consumption through laundry and showering habits.

MLGW customer service field technicians will be in uniform and have badge identification. A door tag will be left at homes where no one is present. Field techs will also go door-to-door on April 21.