When weather is extreme, we do not disconnect residential services. Each day we post whether we are disconnecting or not on our Facebook and Twitter pages.
Weather-Related Moratorium Policy
It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist:
(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more.
(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period.
(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent.
(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more.
(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period.
(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent.
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