Residential
customers can pay $250 plus the appropriate reconnect fee toward their
outstanding balance to re-establish utility service. Participation is open to
customers who are currently without one or more utility services as well as
those who may have high bills and are attempting to avoid being disconnected at
some point in the future.
For the
Special Reconnect Program, those currently without one or more utility services
are required to complete the Hazardous Weather Agreement and enter into a
deferred payment plan for their remaining outstanding balances that can range
from five to nine months depending on the balance.
For the
Deferred Payment Plan Relaxed Rules Program, the bill has to be more than $250
and the upfront money required is 25 percent of the money owed or $250,
whichever is less. Additional conditions apply.
Eligible
customers need to bring two forms of identification and payment to one of
MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111
East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road.
MLGW’s
Community Offices will remain open until 7 p.m. while the Hazard Weather
Condition program is in active. In addition to these temporary weekday extended hours, the Community
Offices will be open this Saturday and Sunday, July 22 and 23, from 8:30 a.m.
to 5 p.m.
The
Hazardous Weather Condition Impact Management Program is separate from MLGW’s
weather-related moratorium policy, which is in effect whenever these conditions
exist: (a) the forecast heat index will be 100 degrees Fahrenheit or above at
any time during a 24-hour period; or (b) the forecast heat index will be 95
degrees Fahrenheit or above at any time in a 24-hour period for customers 60
years of age or older, physically challenged, or customers certified as
life-support dependent.
MLGW is the largest three-service public power utility in the nation, serving more than 426,000 customers in Memphis and Shelby County.
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