At the end of the August 18, 2015 City Council meeting, a
citizen complained that she had a new meter, perhaps a smart meter, placed on
her house and she wants it removed because her water bill went from $6 to $300.
In addition, she complained that her electric bills were getting
higher.
That same day the customer submitted a form to the MLGW
President’s Office requesting that the smart meter be removed from her
home.
The truth is
that this home does not have a smart meter, nor has it ever had a smart meter.
The
water meter at this home has been there for 12 years. The 1981 vintage electric
meter recently stopped working and was replaced with a digital electric meter.
The customer was back billed for electric power use for those months when the
old electric meter malfunctioned.
The customer has been inconsistent in making payments to
MLGW. As a result, a significant unpaid balance has accumulated. MLGW is working
with the customer to help her pay off her unpaid balance over time.
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