Friday, August 7, 2015

Approximately 61,000 Customers Restored Since Wednesday’s Storms

MLGW restoration efforts continue this morning. In spite of the severe weather this morning, approximately 61,000 customers have been restored since the original set of storms on Wednesday. 

In total, 67,842 customers lost power due to Wednesday’s set of storms. As of 10 a.m., 8,425 customers remain without power. 

Currently, 22 outside crews are assisting in restoration efforts. Four more outside crews will arrive by this afternoon. MLGW crews continue to work around the clock to restore services. The utility is still estimating full restoration by Sunday midnight.

Many outages are due to fallen tree limbs on power lines, taking down poles. Wednesday’s set of storms caused significantly more damage than storms that moved through Shelby County on July 14, impacting twice as many customers. 

Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account. 

To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies. 

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465
•  Customer Care Center: 820-7878

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