As of 4 p.m., about 8,500 customers remain without power. MLGW employees will continue to work tonight to restore services to customers without power following Sunday’s storm. Power has been restored to nearly 74,000 customers to this point and it will be several more days before power is restored to all customers.
More than 50 crews are currently in the field working to repair MLGW's electric system. There are now 12 outside crews that are working alongside MLGW employees – three other mutual aid crews have been delayed due to icy roads. MLGW will have a heavy presence in the northwest (Frayser, Shelby Forest, Millington) part of Shelby County through the end of the restoration process, where the storm’s damage was heaviest. MLGW crews continue to work in 16-hour shifts.
MLGW is asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Outage numbers can be tracked via MLGW's outage map at www.mlgw.com/outagemap.
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