Monday, October 28, 2013

MLGW Again Warns Customers About Scammer Calls

Telephone Scammers Posing as MLGW Representatives

We have received reports of a scam targeting commercial/business customers over the weekend.

Commercial and business customers are receiving false calls about their utility bill. The scammer is instructing customers that MLGW will disconnect their services unless they make a payment using Green Dot money cards. The customer’s caller ID stated the call was initiated by MLGW’s Commercial Resource Center which is closed on weekends.

MLGW service representatives do not personally call a customer to request a payment, though MLGW does mail cut-off notices to customers and uses auto-dialers alerting them that a payment needs to be made by a certain date to avoid cut-off. As a precaution, customers should be mindful of the following scam attempts and contact local authorities right away:

· We do not accept payments by Green Dot money cards or any form of payments by phone except at MLGW’s pay by phone number 1-866-315-0277

· Commercial Resource Center is closed on the weekend and the operating hours are 7:30 – 5:00 Monday – Friday.

· A customer will never receive a call from 528-4270. This line only accepts phone calls from customers to handle customer related business.

Customers who believe they have been targeted or victimized with this or any other scam should immediately contact the Memphis Police Department at (901) 545-2677.

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