Wednesday, October 3, 2012
On Payment Arrangements (A Clarification)
That's inaccurate and a distortion.
Currently, if a Customer needs to enter into a Payment Arrangement in order to avoid disconnection of service, then that Customer has to contact MLGW and agree to make a payment or payments sufficient to bring their past due amount below the minimum threshold balance before being scheduled for a cut off.
This allows the Customer an additional eight working days for payments to be made before a cut off is scheduled.
However, we're considering a proposed change to make it even more flexible.
What's being proposed is to eliminate the need for the Customer to contact MLGW to enter into such an agreement and allow the customer the eight working day extension without the necessity of an agreement or a 25 percent interim payment.
This is a slam dunk benefit for the customer by eliminating the need to contact MLGW for a payment arrangement and provides for more flexibility allowing the Customer to make payments at their convenience within the eight working days to avoid disconnection of service.
The proposal is a win-win situation for our customers.
It should also be noted that the current Hardship Criteria allowing Customers who meet the guidelines additional flexibility remain in effect.