There have been no residential cutoffs for unpaid balances of $399.99 or less from Dec. 15 to now. Regular cut-offs for non-payment will resume Tuesday, January 17th.
The Holiday Bill Break has ensured that no residential customers were cut off from December 15 to January 15 if they had an unpaid balance of $399.99 or less. The Holiday Bill Break replaced the previous Annual Moratorium, which prevented cutoffs regardless of the unpaid balance. However, customers typically came out of that moratorium with large balances, which had a negative affect on their ability to pay their bills moving forward.
This new program allowed customers to have extra cash during the holidays while protecting them from getting into serious debt.
The Holiday Bill Break is a separate program from the Winter Moratorium for Seniors as well as its cold weather-related moratorium. Both of these programs remain in effect.
The cold weather-related moratorium means that MLGW will not disconnect any residential accounts for non-payment whenever the wind chill is predicted to be at or below 32 degree Fahrenheit during a 24-hour period. When the cold-weather moratorium is in effect, we announce it on Facebook and Twitter.
For more information, go to www.mlgw.com or call 544-MLGW (6549).
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