Friday, July 29, 2011
CSA Won't Assist On Utility Bills Until October
• Tennessee Community Services Agency changed their billing calendar year to October first through the following September 30th.
• Because of changes there is no utility assistance money available through county programs at this time.
• Shelby Co. officials urge people to still apply if they need help
At 12:05pm the bank clock thermometer read 97 degrees.
It felt every single bit of it. It has been a steamy summer in Memphis, and if it weren't for air conditioning, you'd wonder if anybody could survive all of this heat.
Kathy Barnes and her family are doing their best, but sometimes their best isn't good enough. "I applied to CSA for help to pay my utilities," Barnes said. "They told me they had no money, and wouldn't have any until October first. I don't need help October first. I need it now."
It's true, Tennessee's Community Services Agency is normally the place where all city and county groups get money to help folks pay for utilities. Now, in the hottest summer we've had in years, there's no money. "They changed their payment cycle," says Dottie Jones, head of Community Services for Shelby County. "We have had to change our cycle with them."
In previous years, Tennessee's CSA worked on a year that began on July first and ended the last day of June. This year, their official year begins on October first, and ends on the last day of September. It's creating a lot of troubles, Jones says. "People who are used to receiving utility assistance in the summer months, when their bills are so high, now have to wait until October before they're eligible."
Head into Southwest Memphis on Peebles Street, and stop off at the Trinity Coalition Outreach Ministry Center. This is where Pastor James Jones works. The offices are busy from the moment the doors open, with people needing food, or trying to find a place to live, or hoping to receive help for the payment of bills. "We have seen a huge increase," Pastor Jones says. "The economy isn't getting any better."
Jones says he's frustrated over the lack of money available for utility assistance. "We're doing the work, and trying to do the job. We don't have the money to do it. I mean, after while, you go into your own pocket. How far can that go?"
Back to Kathy Barnes, she has another MLGW bill that needs to be paid. It's going to cost her almost two hundred seventy dollars. "I can't pay it now" Barnes said. "I'm not going to be able to get any help from the state either, so they'll end up shutting the electricity off again."
Weather-Related Reconnection Program for Residential Customers
Weather-Related Reconnection Program for Residential Customers
For the second consecutive year, we will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification procedures.
These residential customers—no matter how much they owe—can pay $275 to re-establish service but are required to enter into a deferred payment plan (not to exceed five months) for their remaining outstanding balances.
MLGW’s reconnection program starts Friday, July 15, and will be available throughout the current heat wave. The program only applies to residential customers who have lost one or more services due to non-payment or failure to complete MLGW’s required identification process. Customers also have to have been disconnected within the past six months to be eligible for the program.
“This can be a dangerous time for customers living without utilities,” said Mayor Wharton. “This initiative is further proof of the commitment of the City of Memphis and MLGW to the welfare of our community.”
To participate, eligible residential customers must pay $275 at one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road. To help accommodate these customers, MLGW’s community offices are open Monday through Thursday, from 8:30 a.m. - 5 p.m., and on Friday from 8:30 a.m. - 6 p.m. (with the exception of the Millington community office, which is open from 8:00 a.m. - 4:30 p.m., Monday-Friday). In addition, MLGW will open all of its community offices on Saturdays from 8:30 a.m. - 5 p.m. until the program ends.
“MLGW recognizes the current high temperatures are a challenge for the residents of Shelby County,” said MLGW President and CEO Jerry R. Collins Jr. “Just as we did last year, we are providing temporary help for our residents so they can obtain relief from the heat wave.”
Last summer, 552 customers took advantage of the reconnection program.
Currently, MLGW enacts its weather-related moratorium policy whenever these conditions exist:
• (a) the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period; or
• (b) the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of age or older, physically challenged, or customers certified as life-support dependent.
MLGW’s reconnection program would require customers to complete a Hazardous Weather Agreement; to enter into a deferred payment plan (not to exceed five months) for the remaining past-due balance owed to MLGW; and to pay his or her first bill, following this reconnection, in full by the due date printed on the bill. If that first bill is not fully and timely paid, then the customer is subject to immediate disconnection without further notice.
Thursday, July 28, 2011
Planning is Essential (2011 Neighborhood Leaders Conference)
This year's theme is "Planning is Essential" and our lunch speaker is Jerry Collins, MLGW's CEO. The Election Commission will also say a few words. (Brochure)
There are fifteen workshops to choose from! See how awesome the schedule is below:
9:00 a.m. - 10:30 a.m. Workshop Session I
1A. CPR for Friends and Family
1B. Community Gardening Dos and Don’ts
1C. Neighborhoods Open for Business
1D. MLGW Communicates through New Technology
1E. How Kids Use the Internet and Other Technology
10:30 a.m. - 10:45 a.m. Break
10:45 a.m. - 12:15 p.m. Workshop Session II
2A. Utility Safety
2B. Be a Crimestopper!
2C. Lipstick on a Pig?
2D. Community LIFT
2E. Mapping Your Neighborhood
2F. Utility Cost-Cutting Resources
12:15 p.m. – 1:45 p.m. Lunch
2:00 p.m. - 3:30 p.m. Workshop Session III
3A. Ready Neighbors
3B. Step Up to the Mic
3C. Using Social Media with the Media
3D. Aiding Individuals in Personal Crisis
You can register online (click here) or call 528-4322. The cost is $5 per person and includes three workshops, continental breakfast and a hot lunch. You can pay on the day of the conference.
Friday, July 22, 2011
Save Money by Saving Energy
"Americans spend about $2,000 per household on energy every year—but many of them could save a few hundred of that without changing their lifestyle," said Energy Secretary Steven Chu. "Many American families can take simple steps to reduce their energy bill, while making their homes more comfortable, and use that money for something they really need or want."
Here they are for your viewing pleasure:
The PSAs direct homeowners to Energy Savers, where they can find tools and information to help them make their homes more efficient. Energy-saving tips on the website include:
Saving more than $100 a year on heating and cooling bills by using a programmable thermostat to make sure you are only conditioning your home when you need to be;
Upgrading 15 of the traditional light bulbs in your home, which could save you about $50 per year; and
Using Energy Star qualified appliances to save even more.
Wednesday, July 20, 2011
Idea Night at the Redbirds
This promotional idea was mentioned as one of the best this year in the minor leagues on ESPN.com!
As a reminder:
--CFLs use about 75 percent less energy than standard bulbs.
--CFLs also last about 10 times longer.
--A single CFL can save more than $40 over its lifetime, compared to a standard bulb.
--Switching to CFLs is a good example of how customers can make small steps that add up to make a significant difference.
--There are disposal techniques that are necessary for CFLs that customers need to keep in mind. CFLs can be disposed of at the Shelby County Hazardous Waste facility, and also at local hardware stores such as Home Depot. Customers can go to www.recyclebulb.com to find local disposal outlets.
--More info on CFLs can be found at on our website.
Monday, July 18, 2011
Recent Local Scam Involves Utility Assistance
The perpetrator deceptively informed the customer that for a $100 cash fee the resident’s total MLGW bill of nearly $500 would be paid in full though a utility assistance plan.
It is important customers understand that while MIFA does operate a public utility assistance program using MLGW Plus-1 contributed funds, MIFA does not have staff in neighborhoods offering such assistance. Individuals seeking assistance with utility payments must apply in-person at MIFA’s midtown headquarters at 910 Vance Avenue. Once applicants meet eligibility requirements, payments are made directly to MLGW and there are no applicant fees.
“It’s unfortunate that we must issue such an alert, especially when it involves individuals in need,” said Sally Jones Heinz, MIFA Executive Director. “It is regrettable that someone is using MIFA’s reputation for helping others in such an unlawful manner.”
“This type of scheme takes advantage of those who need help the most," said Jerry Collins, MLGW President and CEO. "MLGW is committed to protecting these customers. One way we can do this is by finding those responsible for this scam and prosecute them to the fullest extent of the law."
If customers are offered utility assistance by anyone claiming to be a MIFA representative, they should contact Memphis police department at 901-545-2677.
Thursday, July 14, 2011
Weather-Related Reconnection Program for Residential Customers
For the second consecutive year, we will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification procedures.
These residential customers—no matter how much they owe—can pay $275 to re-establish service but are required to enter into a deferred payment plan (not to exceed five months) for their remaining outstanding balances.
MLGW’s reconnection program starts Friday, July 15, and will be available throughout the current heat wave. The program only applies to residential customers who have lost one or more services due to non-payment or failure to complete MLGW’s required identification process. Customers also have to have been disconnected within the past six months to be eligible for the program.
“This can be a dangerous time for customers living without utilities,” said Mayor Wharton. “This initiative is further proof of the commitment of the City of Memphis and MLGW to the welfare of our community.”
To participate, eligible residential customers must pay $275 at one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road. To help accommodate these customers, MLGW’s community offices are open Monday through Thursday, from 8:30 a.m. - 5 p.m., and on Friday from 8:30 a.m. - 6 p.m. (with the exception of the Millington community office, which is open from 8:00 a.m. - 4:30 p.m., Monday-Friday). In addition, MLGW will open all of its community offices on Saturdays from 8:30 a.m. - 5 p.m. until the program ends.
“MLGW recognizes the current high temperatures are a challenge for the residents of Shelby County,” said MLGW President and CEO Jerry R. Collins Jr. “Just as we did last year, we are providing temporary help for our residents so they can obtain relief from the heat wave.”
Last summer, 552 customers took advantage of the reconnection program.
Currently, MLGW enacts its weather-related moratorium policy whenever these conditions exist:
• (a) the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period; or
• (b) the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of age or older, physically challenged, or customers certified as life-support dependent.
MLGW’s reconnection program would require customers to complete a Hazardous Weather Agreement; to enter into a deferred payment plan (not to exceed five months) for the remaining past-due balance owed to MLGW; and to pay his or her first bill, following this reconnection, in full by the due date printed on the bill. If that first bill is not fully and timely paid, then the customer is subject to immediate disconnection without further notice.
Wednesday, July 13, 2011
Community Response to Soaring Temperatures
The following efforts are currently ongoing in response to soaring temperatures locally:
POLICE SERVICES
* While patrolling, officers are checking on the elderly in their wards to ensure they are drinking plenty of fluids to remain hydrated and that their homes are properly ventilated. These checks are being extended to the homeless or others living in conditions that may render them susceptible to the extreme temperatures.
FIRE SERVICES
* Company personnel are checking on civilians that live in their assigned territories and have been identified as vulnerable to these high heat conditions.
PUBLIC SERVICES AND NEIGHBORHOODS
. LIBRARY - Residents are encouraged to visit locations of the Memphis Public Library & Information Center. Call 901.415.2700 for branch operating hours or for additional information. Library employees are also providing assistance to citizens who appear to be in distress.
The library locations are as follows:
Memphis Public Library & Information Center Locations
* o Benjamin L. Hooks Central Library, 3030 Poplar
* o Bartlett Library, 5884 Stage Road
* o Cherokee Branch, 3300 Sharpe
* o Cordova Branch, 8457 Trinity Road
* o Cornelia Crenshaw Branch, 531 Vance
* o Cossitt Branch, 33 S. Front
* o East Shelby Branch, 7200 E. Shelby Dr.
* o Frayser Branch, 3712 Argonne
* o Gaston Park Branch, 1040 S. Third
* o Hollywood Branch, 1530 N. Hollywood
* o Levi Branch, 3676 Highway 61 S.
* o North Branch, 1192 Vollintine
* o Parkway Village, 4655 Knight Arnold
* o Poplar-White Station Branch, 5094 Poplar White-Station Branch
* o Raleigh Branch, 3157 Powers
* o Randolph Branch, 3752 Given
* o South Branch, 1929 S. Third
* o Whitehaven Branch, 4120 Millbranch
MOTOR VEHICLE INSPECTION BUREAU
* While conducting "On Board" diagnostic testing on vehicles, citizens are asked to stand or sit in the air conditioned booth during the process.
MLGW
* No utilities are being disconnected during extreme heat conditions
currently underway.
PARK SERVICES
* City of Memphis Community Centers will serve as Cooling Centers during extreme heat conditions. Staff will be present to assist citizens and bottled water will be available at these centers.
* The Center hours are 8:30 a.m. to 8:00 p.m. Monday through Friday and 9:00 to 2:00 p.m. on Saturdays. (see listing of Community Centers below)
* Senior Centers will serve as Cooling Centers for Seniors (see listing below); their hours are from 8:00 a.m. - 4:00 p.m.
CITY OF MEMPHIS COMMUNITY CENTERS
* Bert Ferguson 8525 Trinity Rd., 38018 901-309-1761
* Bickford 233 Henry, 38108 901-527-8752
* Charles Powell-Westwood 810 Western Park, 38109 901-785-5975
* Cunningham 3773 Old Allen, 38128 901-377-3037
* Dave Wells 915 Chelsea, 38107 901-526-7193
* Davis 3371 Spottswood, 38111 901-323-8015
* Douglass 1616 Ash, 38108 901-327-6131
* Ed Rice 2907 N. Watkins, 38127 901-357-6919
* Gaisman 4221 Macon, 38122 901-682-6161
* Gaston 1048 Third, 38106 901-774-4156
* Glenview 1141 S. Barksdale, 38114 901-576-7080
* Hickory Hill 3910 Ridgeway Rd., 38115 901-566-9685
* Hollywood 1560 N. Hollywood, 38108 901-458-4084
* Katie Sexton 1235 Brown, 38107 901-576-7070
* Lester 317 Tillman, 38112 901-324-2639
* Marion Hale 4791 Willow, 38117 901-685-8120
* McFarland 4955 Cottonwood, 38118 901-362-8350
* Mitchell 602 West Mitchell, 38109 901-789-2927
* North Frayser 2555 St. Elmo, 38127 901-353-9419
* Orange Mound 2572 Park, 38111 901-576-6878
* Pine Hill 973 Alice, 38106 901-744-7950
* Raleigh 3678 Powers, 38126 901-373-2085
* *Raymond Skinner Center 712 Tanglewood, 38104 901-272-2528
* Riverview 1891 Kansas, 38109 901-774-3041
* Whitehaven 4318 Graceland, 38116 901-332-0783
* SENIOR CENTERS
* Frayser/ Raleigh 3985 Egypt Central, 38128 901-383-9101
* Lewis 1188 N. Parkway, 38105 901-576-4255
* McWherter 1355 Estate, 38119 901-761-2462
* Orange Mound
* 2590 Park, 38114 901-576-6622
COMMUNITY ENHANCEMENT
CODE ENFORCEMENT - Field Inspectors for Code Enforcement are checking on those that they know are elderly as they monitor their areas and conduct operations.
HOUSING & COMMUNITY DEVELOPMENT - HCD is closely monitoring local conditions and working with local shelters to serve citizens impacted by the heat.
Wharton emphasized, "Issues like this that impact our entire community require a community-wide response. That's why I am asking all citizens to check on people they know to ensure they have what they need to make it through this period of extreme heat."

Legislation signed by Gov. Bill Haslam expands Tennessee’s Move Over law to include electric and other utility vehicles.
Out the Window


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Tuesday, July 12, 2011
MLGW Honored With National Award for Reliable Electric Operations
This year, 82 of the nation’s more than 2,000 public power utilities earned recognition. The RP3 recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, training and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
"The RP3 award is independent confirmation that we at MLGW are working to improve our customers’ quality of service," stated Jerry Collins Jr., President and CEO. "I am proud of our employees’ commitment to providing safe, reliable, and cost effective electric services to our customers. This award is a testament to this commitment."Paul Allen, vice president, engineering at Nashville Electric Service and chair of APPA’s RP3 Review Panel, presented the designees with their awards on March 21, during the association’s annual Engineering & Operations Technical Conference, held in Nashville.
“These RP3 designated utilities should be proud,” said Allen, “They stand out as utilities that are continuing to strive for excellence for their customers and their communities.”
MLGW received a platinum designation in 2007 and 2009, the second highest award; diamond is the highest. This is the sixth year that the RP3 designation has been offered. More information, including a full list of designees, is available at www.APPAnet.org.
Wednesday, July 6, 2011
Memphis Gets CHARGED UP!

The Peabody Hotel’s charging station is the first publicly available charging station installed in the Memphis area through The EV Project.
Today, Mayor A C Wharton, Jr., Memphis Light Gas & Water, and ECOtality, a leader in clean transportation and storage technologies, will provide an update on the status of The EV Project in Memphis at 1:00 p.m. at the Peabody Hotel, 149 Union Avenue.
The Peabody Hotel recently completed the installation of their Blink Level 2 charging station for electric vehicles (EVs.) The charging is open to the public and can accommodate the all-electric Nissan LEAF.
“We are very excited to be included in this progressive initiative,” stated Mayor Wharton when Memphis formally joined the EV Project. “The Memphis area is so integral to the commerce and transportation needs of the entire country, which means we have an environmental, economic, and moral imperative to be a civic leader in advancing the deployment of electric vehicles throughout our community.”
The EV Project is the largest deployment of electric vehicles and charge infrastructure in history.
As project manager of The EV Project, San Francisco-based ECOtality is overseeing the deployment of approximately 14,000 charging stations in 18 major metropolitan areas in six states and the District of Columbia. The project is funded by the U. S. Department of Energy through a federal stimulus grant made possible by the American Recovery and Reinvestment Act.
“With each charging station installation, we move one step closer to establishing the rich public charging infrastructure that will drive EV adoption in Tennessee and across the United States,” said Jonathan Read, CEO of ECOtality. “The Peabody Hotel is an ideal location for our Blink charging stations, and we are excited to continue our work with the city of Memphis to electrify the city’s streets.”
Nissan LEAF drivers who qualify to participate in The EV Project will receive a residential charger at no cost. In addition, most, if not all of the installation cost, will be paid for by The EV Project. The EV Project will collect and analyze data to characterize vehicle use in diverse topographic and climatic conditions, evaluate the effectiveness of charge infrastructure, and conduct trials of various revenue systems for commercial and public charge infrastructures. In February 2011, Memphis became the fourth major metropolitan area in Tennessee to join the EV Project.
"History will record that the birth of electric vehicles in Memphis and Shelby County took place in the year 2011. Take notice. The world of energy is changing and we are keeping pace with that change," said Jerry R. Collins, Jr., MLGW president and CEO.
The Peabody Hotel’s charging station is the first publicly available charging station installed in the Memphis area through The EV Project. ECOtality is working with its partners to determine the best sites for charging station installations, and is taking into account traffic patterns and the locations of employment centers, regional attractions, and retail hubs.
"The Tennessee Hospitality Association and our local association members are very excited to support green initiatives across the state such as the EV Project,” says Greg Adkins, CEO of the Tennessee Hospitality Association. “Memphis is a perfect fit for this program and it takes a lot of initiative to recognize the future demand for electric charging stations. As the second largest industry in the state, the hospitality industry is a natural market for consumers to use electronic transportation."
Tuesday, July 5, 2011
New Job Posting
CLOSING DATE: JULY 15, 2011
JOB TITLE: Training Development Specialist 3
Duties: Assess, design, develop, coordinate and/or implement training and intervention programs for educational/career development, counseling and training of Division employees.
Master’s degree in Education plus a minimum of 15 hours in psychology, psychometry or related area with a minimum of five years experience in teaching and curriculum design/development and demonstrated knowledge of standards/methodology for test development, laws, issues and trends related to employment testing, organizational development theory, and psychological/sociological theory; or Master’s degree in Behavior Science plus 15 hours in Education with experience as stated above. Must have a valid driver’s license from state of residence.
Works inside and outside under good conditions. Subject to standing for long periods of time while instructing classes and light lifting of training materials/equipment.
Candidates accepting Employment with MLGW must live and maintain their residence within the boundaries of Shelby County, Tennessee within six months of their employment date.
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For more information or to apply, please visit http://www.mlgw.com/jobs