Holiday Bill Break & Moratoriums

Holiday Bill Break

Our Annual Moratorium is now call Holiday Bill Break.

In June 2011, the MLGW Board of Commissioners approved a new program called the Holiday Bill Break to take the place of the annual cutoff moratorium. The new program ensures that no residential customers are cut off from December 15 until January 14 for unpaid balances of $399 or less. This new program will allow customers to have extra cash during the holidays while protecting them from getting into serious debt.

With the previous Annual Moratorium, MLGW continued to see customers come out of the moratorium with large balances, which had a negative affect on their ability to pay their bills moving forward.

MLGW's Winter Moratorium for Seniors and Cold-Weather Related Moratorium will remain in affect.

Winter Moratorium for Elderly and Handicapped Customers

The program is designed to defer cutoffs during the months of December, January, and February for customers who are 60 years of age or older and/or handicapped. Utility service must be listed in the name of the elderly and/or handicapped person. If qualification is to be based on age, proof of such is required (example, driver's license). If qualification is to be based on disability, proof of such is required (example medical statement from the physician).

There are no income restrictions for the Winter Moratorium program. However, applicants cannot have an outstanding balance on their utility bill on November 30 when the program begins. The deadline for application is November 15. Applications are available at the Aging Commission, Meritan, MIFA, MLGW Community Offices, or by calling 544-MLGW. Customers can download the Winter Moratorium for Seniors application here.

Cold Weather-Related Moratorium

MLGW will not disconnect any residential accounts for non-payment whenever the wind chill is predicted to be at or below 32 degree Fahrenheit during a 24-hour period.