Check Issue

There has been some media attention regarding an issue we are having with our third-party payment vendors. Some of these locations have traditionally accepted payment by check with no extra fee, while others are cash only and require a $2 payment (this fee goes to the third-party vendor and not MLGW).

We are in the process of changing one of our third-party payment vendors (for paying agents) from Check Free/APS to First Tech. Here's what you need to know:

• Check Free/APS is continuing to take payments during the transition, which will take place over the course of the next few weeks.

• Check Free/APS has decided not to take checks during the transition period and is charging an additional $2 fee for cash payments. This is not an MLGW decision.

• The decision of Check Free/APS to stop taking checks and assess a $2 fee is a new one and MLGW was not aware that APS was going to implement these changes.

• First Tech is in the process of meeting with all of MLGW's paying agent in order to make the transition.

• Once the transition is complete, customers should once again be able to pay at paying agent locations with checks.

• Some non-MLGW payment agents are cash only and have never accepted checks. These agents do charge a fee and will continue to do so (in other words, they aren't affected by this transition). The best thing for customers to do is to ask the business what types of payment they accept for MLGW payments.

• In the meantime, MLGW is encouraging its customers who need to pay by check to visit a community office, pay by phone, and online during the transition:

MLGW COMMUNITY OFFICES

The following community and business office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted.

Main Office
245 South Main

North Community Office
2424 Summer Avenue

South Community Office
2935 Lamar Avenue

Whitehaven Community Office
1111 East Shelby Drive

Millington Community Office
5131 Navy Road
8:00 a.m. to 4:30 p.m., Monday - Friday

PAY BY MAIL
Memphis Light, Gas and Water - Accounts Payable
P.O. Box 388
Memphis, TN 38145

PAY BY PHONE:
You can pay your MLGW bill by phone by calling 1-866-315-0277.

PAY ONLINE
www.mlgw.com

Here is a list of the merchants temporarily affected by this transition. Starting next week, some of these merchants will once again begin to accept checks, with full transition expected by the end of the month.

Boatwright Drug Co., 7899 C. Street
Gordins Butcher Shop Highland, 1781 Prescott
Heights Pharmacy Lucky 7, 3423 Summer Avenue
Piggly Wiggly # 56, 4049 Elvis Presley Blvd
Piggly Wiggly # 107, 3362 Summer Avenue
Piggly Wiggly # 121, 1620 Madison Avenue
Piggly Wiggly # 164, 3665 N. Watkins
Piggly Wiggly # 276, 3071 S. Perkins
SAV-A-LOT # 6601, 1170 Bellevue
SAV-A-LOT # 6610, 999 Jackson Avenue
SAV-A-LOT # 6615, 5110 Summer Avenue
Super Value # 6679, 3942 Macon Road
Superlo Foods # 2, 4744 Spottswood
Superlo Foods # 3, 2155 Covington Pike
Superlo Foods # 4, 3327 N. Watkins
The Minute Man, 6532 Winchester Road