Tuesday, September 13, 2011

Helping Our Customers

Now that cooler temperatures are here, our emergency Special Reconnect Program is no longer available. However we are continuing to help our customers by relaxing the requirements on Deferred Payment Plans (DEFB) until September 30th.

• The dollar limit of money owed to qualify for a DEFB was reduced from $500 to $275, and

• The minimum initial payment required to get a DEFB was changed to 25% of the outstanding balance owed or $275, whichever is less.

If you are behind, please come into one of our Community Offices and speak with a counselor.

Also, of note:

From July 15th through Sept 2nd:

1562 Special Reconnects were completed.

3172 DEFB’s totaling $2,680,000 were created.

Post Sept 2nd:

Approximately 100 DEFB’s per day are being created, which is five times higher than normal.

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