Call Center Hours Expanded

To help accommodate customers needing assistance after the expiration of our annual moratorium on cut-offs on Jan. 14, the Customer Care Center is expanding its hours of operation to include Saturdays from 9 a.m. until 5 p.m. The Customer Care Center will be staffed each Saturday from January 22 until March 5, after which it will return to regular business hours (7 a.m.-7 p.m., Monday through Friday).

On average, the CCC answers more than 50,000 calls per month ranging from payment arrangements, balance and due date information as well as start, stop or transfer service, etc.

Payment arrangements, balance and due date information as well as start, stop or transfer service can also be completed through our easy-to-use automated phone system 24 hours a day. In addition, customers can make payment arrangements online by visiting www.mlgw.com/payarrange.

For faster service customers should call during the mid-morning or mid-afternoon hours. When you call, it is also important to have your most recent bill and the last four digits of the customer on record's Social Security number.

Important numbers:

MLGW Customer Care Center: 544-MLGW (6549)
• 7 a.m. until 8 p.m., Mon.-Fri.
• 9 a.m. to 5 p.m., Sat. through March 5

Start, stop or transfer service: 820-7878
• 7 a.m. until 8 p.m., Mon.-Fri.

24-hour automated outage hotline: 544-6500

Report life threatening emergencies: 528-4465

Streetlight outages: 820-7878