Streetlight Challenge!

We're issuing a challenge to our customers in an effort to improve nighttime safety. The Streetlight Challenge gives us one week to fix common streetlight outages or we will name the streetlight after the first person who reported the outage.

Fun, huh?

Most of the time we do not know that a streetlight is out unless our customers let us know, so we need your help to keep our neighborhoods safe. Help us ensure that street lights and leased outdoor lights are in proper working order.

You can report streetlight outages via our website or by calling the Customer Care Center at 820-7878 and using the quick code 1-2-1-4 for English speaking or 3-2-1-4 for Spanish speaking customers. Our Customer Care Center is staffed on weekdays, from 7 a.m. until 7 p.m. Please provide all information asked for, including a call back number in case we have questions. An accurate address and the pole number, a number found on a metal plate about eye level on the pole, are vital to ensuring repairs are made.

Outages such as a burned out bulb, replacing a photo cell and day burners will be repaired within seven days or the first customer to report the outage will receive a certificate from our CEO, Jerry Collins, declaring that streetlight to be named after them. Some outages, such as those involving underground wiring or replacing a knocked over pole may take longer than seven days to repair. If repairs will take longer than seven days, we will contact you and let you know.

“We want our customers to know just how hard MLGW employees work for our community. Safety is a top priority for us and this is a way that we can guarantee that street light repairs are made quickly. It is our guarantee to customers,” Collins said.

Before you pick up the phone, remember not all streetlights come on at the same time. Please wait for complete nightfall to occur before determining if a street light is not working.

Thanks for playing!