Wednesday, January 20, 2010

No Lines, No Waiting

You can make payment arrangements and pay your bill online. See below:

MLGW has multiple payment and payment arrangement options available 24 hours a day with no wait time. All the customer needs is his or her MLGW account number, last four digits of social security number, and for online payment arrangements - a working e-mail address.

Customers can pay their MLGW bill by telephone at 1-888-589-4868 or online at and at many retail payment locations.

Customers that have received a cut-off notice in the past 10 days and need to make a payment arrangement, can go to MLGW’s website at There they can complete an online form to request a payment extension. If the extension is granted, the customer pays 25 percent of the balance within four days after the due date of the disconnect notice. The balance of the bill is extended up to eight days past the due date of disconnect notice.

Individuals that prefer to use the phone can dial (901) 544-6549, select the language of choice (1 for English and 3 for Spanish) and enter the Quick Access code of 3-2-3-2 to be connected with MLGW's automated phone system for a payment arrangement.

Services that have already been disconnected are not eligible for a payment arrangement and the customer will need to pay the cut-off amount to have service restored.

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