Tuesday, November 24, 2009

SmartPay changes name to Budget Billing

SmartPay changes name to Budget Billing

So why the name change? Clinton Richardson, MLGW Customer Relations Manager, explains, “Customers tell us they wish MLGW would start a program where they pay the same amount every month so that they can budget their expenses, but they are unaware that the company already has this. We feel that the Budget Billing name better explains what the program does.”

The program works this way: MLGW analyzes a participant’s total utility usage for the previous six months, adjusts for rate changes and weather conditions, and divides the total into 12 monthly installments, which the customer pays each month until the following March, when the Budget Billing installment for the next 12 months is determined.

The name was not the only change made to the program. MLGW also eliminated the creditworthiness criteria and shortened the length of service requirement. To qualify, all you have to do is have an active account at your current address for six months. You must be current on your account to remain in the program, and if you are disconnected for non-payment or change addresses, you will be removed from the program and will not be able to participate in Budget Billing for six months.

Customers can sign up for Budget Billing by calling 544-MLGW (6549) or visiting an MLGW Business Office Mon.-Fri. during business hours. Customers can also apply online at www.mlgw.com or e-mail their information to budgetbilling@mlgw.org.

4 comments:

greg said...

The email address "budgetbilling@mlgw.org" is invalid. Perhaps it should be .com?

MLGW said...

yes, there does seem to be a problem with that email. we are working on getting it fixed!

use smartpay@mlgw.org for now.

MLGW said...

ok, it should be working now :)

greg said...

Great! Thanks!

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