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MLGW’s Web site receives national recognition
MLGW's website has been ranked in the top quartile in the new “E Source 2009 Review of North American Electric and Gas Company Web Sites.” Ranking 23rd out of the 100 utilities surveyed, mlgw.com advanced up 44 spots from E Source’s previous survey conducted in 2007. The survey represents the largest benchmark of electric and gas web sites available.
“I’m very proud of the accomplishments of the MLGW web site in not only keeping up with the advances in current technology, but also becoming an Internet leader for the utility industry. The web site, as well as MLGW as a whole, has undergone a renewed focus and transition that puts a direct and dedicated emphasis on customer satisfaction,” said MLGW President and CEO Jerry Collins, Jr.
Responding to customers’ requests for enhanced online options, MLGW has worked aggressively to develop a series of new electronic billing and information services such as MLGW’s My Account Dashboard, Bill Analysis and live outage map.
More than 120,000 customers have registered for MLGW’s My Account, where they can view bills, pay bills, analyze factors that caused the bill to change and find ways to save energy, thereby lowering their utility bill.
MLGW’s Bill Analysis application enables customers to explore the reasons behind monthly billing fluctuations—such as temperature, usage, billing period, service fees, home improvements and other factors.
“MLGW’s ranking in the top quartile demonstrates its commitment to having a web site that gives customers what they need online,” said Andrew Heath, director of E source Customer Satisfaction Services.
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