Saturday, June 13, 2009

Restoration process underway

Restoration process underway

Nearly 30,000 customers restored

At least one week before all power is restored

(June 13, 2009 11 am)— Memphis Light, Gas and Water crews are working to restore power to more than 101,000 customers that lost power after strong winds and thunderstorms moved through Memphis and Shelby County yesterday afternoon. Due to the great extent of downed trees and power lines, MLGW estimates that it will be AT LEAST one week before power will be restored to all customers.

An additional 28 crews from Chattanooga and Nashville are on their way to assist MLGW crews as well as 61 tree trimming crews.

As of 11 a.m., MLGW had restored power to nearly 30,000 customers since the storm. The current number of customers without power is approximately 101,000.

For now, MLGW’s first priority for restoration is to restore all critical care facilities such as water pumping stations, hospitals and nursing homes. Restoration priority is then given to those repairs that will bring on the largest number of customers in the shortest amount of time.

Generator Safety

If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, not in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore, is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power.


Customers should call 544-6500 to report outages and 528-4465 to report emergencies such as sparking electric lines or gas leaks. MLGW is also providing updates through Twitter at


kathleen dale said...

Once again, the leadership of this city and MLG&W have done the poorest job possible in helping the public.

Get out in the community. Let people know what is happening. How do you expect people to follow information on the internet with no power service and no internet up and running.

This is ridiculous.

MLGW said...

Ms. Dale,

This blog and our other internet-based efforts are just one part of our overall communications plan. There are many people who have been able to access the internet through their phones despite not having any power. (i.e. Since Friday we have had over 800 people start following us on Twitter.)

We have over 800 workers out in the field working on restoring power right now. Repairing the massive damage caused by this storm will not be an overnight process.

We've restored 80,000 customers since Friday. We appreciate your patience while we continue to work around the clock to restore power to everyone.

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