Saturday, June 20, 2009

MLGW Completes Restoration Efforts

MLGW completed its storm restoration efforts Friday evening, one week after a devastating storm hit Memphis and Shelby County. By 11 p.m. Friday night, all customers who experienced an outage as a result of storms on June 12, 14, and 15 had been restored to power. The storm toppled trees and knocked down power lines across the city, leaving more than 130,000 MLGW customers in the dark. The aftermath was intensified by a second storm on Sunday that left another 10,000 customers.
“Despite the tremendous damage to our infrastructure, all of our resources were immediately devoted to bringing power back to every single customer,” said MLGW President and CEO Jerry Collins, Jr. “Even before the storm hit, MLGW was at work readying for the possible devastation and the ensuing restoration efforts.”
Hundreds of MLGW employees and contractors have been working around the clock to restore power. Since last Friday, MLGW restored over 140,000 customers in total, representing almost one-third of its customer base.
“I’m very proud of the dedication and professionalism of all our employees and am very grateful to the out-of-town crews who assisted us with this restoration. MLGW has also made unparalleled strides in terms of communication and social media interaction to keep customers informed of their situations through this difficult time. Finally, we want to thank our customers for the patience and appreciation they've shown to our employees during a difficult process. We will learn lessons from this that will make us a better utility in the future.”

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