Starting tomorrow, Saturday, January 31, our Customer Care Center will be open on Saturdays from 9 a.m. to 5 p.m. (Extended hours will continue throughout the month of February.) Live operators will be available to assist customers during this time. The Customer Care Center will also be open during regular hours of 7 a.m. to 7 p.m., Monday through Friday. The CCC answers more than 110,000 calls per month. Cold weather and winter bills have increased our call volume considerably and we want to make it easier for our customers to reach us.
The Customer Care Center number is 544-MLGW.
Don't forget, many transactions can be completed 24 hours a day by using our automated menu. (i.e. Payment arrangements, balance and due date information as well as start, stop or transfer service.) You need to have your most recent bill handy and also know the last four digits of the customer of record's Social Security number.
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