Comment cards are offered at the conclusion of each customer's visit with a credit counselor. The June results revealed the following customer service experiences:
Question 1: The receptionist was courteous, professional and responsive.
• 88% rated their experience with the receptionist as "excellent" (376 of 428 responses)
• 10% rated receptionist experience as "good" (43 of 428)
• 2% rated receptionist experience as "fair to satisfactory" (9 of 428)
Question 2: The credit counselor was courteous, professional and responded in a timely manner.
• 93% rated their experience with the counselor as excellent (390 of 419)
• 5% rated their experience with the counselor as good (22 of 419)
• 2% rated their experience with the counselor as fair to satisfactory (7 of 419)
Question 3: Please rate the overall service today.
• 91% rated their overall experience as excellent (383 of 421)
• 7% rated their overall experience as good (28 of 421)
• 2% rated their overall experience as fair/satisfactory (10 of 421)
Come see us! The following community and business office locations are open from 8:30am to 5pm, Monday through Thursday, and until 6pm on Friday unless otherwise noted.
Main Office
245 South Main
North Community Office
2424 Summer Avenue
South Community Office
2935 Lamar Avenue
Whitehaven Community Office
1111 East Shelby Drive
Millington Community Office
office hours: 8:00am to 4:30pm
5131 Navy Road
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