Report Card

On April 28th, the fifteenth annual Memphis Poll was released. It is a very detailed 135 page document! (Chapter 17 is devoted to MLGW and starts on page 102.)

The good news:
MLGW provides two of the City's elite services: quality drinking water and courteous field workers.

The not-so-good news:
Citizens have an exceptionally low satisfaction level with the cost of utilities in Memphis, despite our rates being among the lowest in the nation.

The report specifically points out that these results were influenced by socio-economic factors.

However, there is another issue.

Tennessee has the highest average electricity use per household of any state.

And that's not all...

MLGW's residential customers' average usage is 4,000 kWh higher than the average US customer.

MLGW customers are using substantially more electricity than the rest of the nation, which in turn causes their bills to be high regardless of our low rates.

That is why we think it is so important to stress conservation, provide energy tips, and create programs to help our customers reduce their usage. But ultimately, it is up to the customer.

If you'd like the "Cliff Notes" on the entire report, visit the Smart City Memphis blog.