MLGW Credit Assistance for Customers Impacted by Disasters

When the President of the USA declares a disaster in Shelby County, MLGW's current credit policy allows flexibility at the supervisors’ level to assist in meeting the needs of our customers.

Residential Customers impacted by disasters such as earthquakes, tornados, etc. who have lost a job due to the disaster, experience death of an immediate family member, or sustain significant property damage can qualify for payment arrangements without paying 25% of the total bill up front. They can also qualify for deferred billing plans up to 12 months.

Customers must come into an MLGW office to make arrangements 45 days from the date of the disaster and show proof of hardship (i.e. FEMA claim, insurance claim, community assistance agency supporting documents).