Utility Theft

In 2007, there were 7976 cases of confirmed utility theft. Thanks to the efforts of MLGW’s Revenue Protection team, over $2 million dollars in revenue was recovered.

How does one steal utilities?

Utility theft encompasses obtaining services through deception, fraud, coercion, false pretense, or any other means to avoid paying. Meters and wires are often tampered with in a variety of ways to generate power without easy detection. One Revenue Protection investigator has a notebook full of photos taken during his on-site investigations that are simply incredible.

On a ride along, I got to visit an apartment complex where two meters had been removed by the Revenue Protection investigator the day before. In their place were two new meters, which turned out to be stolen from another apartment complex down the street. The investigator removed the meters, installed plastic covers and bolted them down to prevent further tampering. He also requested ID from the tenants and referred them to an MLGW office where they were instructed on how to obtain services legally. We also installed a meter alarm on a business that was believed to be “shaving” utilities by swapping out the registered meter with a residential meter between readings.

Theft of services and destruction of, or interference with, utility lines, fixtures, and appliances can be very dangerous. Fire, electrocution, and explosion are common side-effects of utility theft. Oftentimes utility theft signals other illegal activities going on inside the residence.

Revenue Protection investigators are special deputy sheriffs. Local law enforcement agencies often assist Revenue Protection by obtaining identification, issuing citations, or transporting individuals that are arrested for theft of services. (The person benefiting from the theft is held responsible for the theft).

The main duties of Revenue Protection investigators are to stop the theft and secure the scene, which can often include removing services or power lines. Investigation and recovery fees are used as a deterrent for future theft. It is the department’s goal to get violators back to being paying customers.

If you suspect someone is stealing utilities, please call 321-6969.