When there are extreme weather conditions, we are mindful of our customers' safety. We do not disconnect residential customers when the following heat-related conditions exist:
1. The forecast heat index will be 100 degrees Farenheit or above at any time during a 24 hour period.
2. The forecast heat index will be 95 degrees Farenheit or above at any time during a 24 hour period for customers 60 years of age or older, physically challenged, or certified as life-support dependent.
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