With flooding becoming an issue in Shelby County, here are some flood-related utility tips:
• If your home or business is experiencing flooding, contact MLGW's emergency hotline at 544-6549 so we can disconnect your utility services if necessary.
• Stay away from any electrical that may be in contact with water and always assume that it’s energized.
• You should never attempt to operate breakers or switches that are wet or under water, even if it’s just to turn them off. Never attempt to disconnect or remove your electric meter; call MLGW to have this done.
• If you are using a portable generator, make sure it does not come into contact with water.
• If you do experience water damage to your home’s electrical system or appliances, you will need to have them inspected by a qualified, licensed electrical professional.
A few more tips from Fox News:
Citizens Need to Prepare Now for Possible Flooding
* Know the risks: Find out your risk of flooding. Visit
floodsmart.gov for more information
* Have a Disaster Kit: Include copies of important documents (insurance, driver's license, property deeds, birth, marriage certificates and tax records). Pack water, non-perishable food, NOAA weather radio, medicine, bedding and food for infants and pets
* Make a Plan: Decide where you will meet if separated. Designate an out-of- state contact. Move valuables to second floors or attics. Know more than one route to and from work and school in case roads become flooded
* Stay Informed: Listen to forecasts with a NOAA weather radio, TV, or
ALERT FM
Call the Shelby County Office of Preparedness at (901) 515-2525 or (901) 636-2525 to report flooding.
Friday, April 29, 2011
Window Units Available for Seniors
MLGW, Neighborhood Christian Center Team To Help Seniors “Play It Cool”
230 Window AC Units Donated to Low-Income Seniors
Seniors facing the unrelenting heat of summer can expect a little relief thanks to Memphis Light, Gas and Water’s “Play It Cool” Program. As part of MLGW’s community outreach efforts, 180 window air conditioning units are still available to qualified low-income seniors and disabled residents of Shelby County. Since “Play It Cool” began, 50 applicants have been screened and approved for units.
The Neighborhood Christian Center will be accepting applications and screening eligible households for the free units at 785 Jackson Avenue on Tuesday, May 3, from 10 a.m. to 1 p.m. for individuals with last names beginning A through M. On Wednesday, May 4, applications for those with last names beginning N through Z will be accepted from 10 a.m. - 1 p.m.
To qualify applicants must be a resident of Shelby County, a low income senior 60 years of age or older, and without operable air conditioning. Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. Field inspections are conducted by MLGW to verify presence of operable air conditioning.
To apply applicants will need the following credentials on hand:
• Tennessee State ID or Drivers License to verify age and address.
• The most recent pay stub or Social Security Income statement to verify income.
• If you have a physical disability but do not meet the age requirement you must bring the proper certification information.
Air conditioners will not be installed at addresses with operating units, or on units with bars or storm windows. Installation of units will be performed by MLGW employees and are scheduled to begin May 27.
Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.
230 Window AC Units Donated to Low-Income Seniors
Seniors facing the unrelenting heat of summer can expect a little relief thanks to Memphis Light, Gas and Water’s “Play It Cool” Program. As part of MLGW’s community outreach efforts, 180 window air conditioning units are still available to qualified low-income seniors and disabled residents of Shelby County. Since “Play It Cool” began, 50 applicants have been screened and approved for units.
The Neighborhood Christian Center will be accepting applications and screening eligible households for the free units at 785 Jackson Avenue on Tuesday, May 3, from 10 a.m. to 1 p.m. for individuals with last names beginning A through M. On Wednesday, May 4, applications for those with last names beginning N through Z will be accepted from 10 a.m. - 1 p.m.
To qualify applicants must be a resident of Shelby County, a low income senior 60 years of age or older, and without operable air conditioning. Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. Field inspections are conducted by MLGW to verify presence of operable air conditioning.
To apply applicants will need the following credentials on hand:
• Tennessee State ID or Drivers License to verify age and address.
• The most recent pay stub or Social Security Income statement to verify income.
• If you have a physical disability but do not meet the age requirement you must bring the proper certification information.
Air conditioners will not be installed at addresses with operating units, or on units with bars or storm windows. Installation of units will be performed by MLGW employees and are scheduled to begin May 27.
Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.
Celebrate Natural Gas Public Awareness Day!
We will have staff present at several libraries and MLGW Community Offices in Shelby County on Friday, April 29, to talk to customers and distribute information concerning natural gas safety, gas pipeline awareness and digging safety.
MLGW’s Natural Gas Public Awareness Day is being held in conjunction with Tennessee Governor Bill Haslam’s declaration of April as “Safe Digging Month.” Gas safety is especially relevant in the springtime, when many homeowners and contractors engage in digging, excavating, landscaping and gardening. Recent natural gas accidents around the country and the ensuing news coverage placed more focus on the importance of public awareness of natural gas and pipeline safety as well as public awareness.
One of the main issues addressed will be Tennessee One Call, the national 811 safe digging hotline and the “Call before You Dig” law. For more information, please call MLGW Communications and Public Relations at 528-4557.
WHAT: Natural Gas Public Awareness Day
WHEN: Friday, April 29, 10 a.m.-3 p.m.
WHERE: MLGW’s Community Offices and select public libraries:
● Kenneth Cole Downtown Credit Office, 245 S. Main St.
● North Community Office, 2424 Summer Ave.
● Whitehaven Community Office, 1111 East Shelby Dr.
● Peggy Prater Harvey Community Office, 2935 Lamar Ave.
● Millington Community Office, 5131 Navy Road, Millington
● Benjamin Hooks Main Library, 3330 Poplar Ave.
● Lucius Burch Library, 501 Poplar View Parkway, Collierville
● Germantown Library, 1925 Exeter Road, Germantown
● Bartlett Branch Library, 5884 Stage Rd., Bartlett
● Millington Library, 4858 Navy Rd., Millington
● Arlington Kroger, Arlington, TN
MLGW’s Natural Gas Public Awareness Day is being held in conjunction with Tennessee Governor Bill Haslam’s declaration of April as “Safe Digging Month.” Gas safety is especially relevant in the springtime, when many homeowners and contractors engage in digging, excavating, landscaping and gardening. Recent natural gas accidents around the country and the ensuing news coverage placed more focus on the importance of public awareness of natural gas and pipeline safety as well as public awareness.
One of the main issues addressed will be Tennessee One Call, the national 811 safe digging hotline and the “Call before You Dig” law. For more information, please call MLGW Communications and Public Relations at 528-4557.
WHAT: Natural Gas Public Awareness Day
WHEN: Friday, April 29, 10 a.m.-3 p.m.
WHERE: MLGW’s Community Offices and select public libraries:
● Kenneth Cole Downtown Credit Office, 245 S. Main St.
● North Community Office, 2424 Summer Ave.
● Whitehaven Community Office, 1111 East Shelby Dr.
● Peggy Prater Harvey Community Office, 2935 Lamar Ave.
● Millington Community Office, 5131 Navy Road, Millington
● Benjamin Hooks Main Library, 3330 Poplar Ave.
● Lucius Burch Library, 501 Poplar View Parkway, Collierville
● Germantown Library, 1925 Exeter Road, Germantown
● Bartlett Branch Library, 5884 Stage Rd., Bartlett
● Millington Library, 4858 Navy Rd., Millington
● Arlington Kroger, Arlington, TN
Friday Update
MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Tuesday, MLGW has restored power to about 53,600 of the 55,600 customers affected. Most customers will be restored by this evening. A small number of individual outages may remain unresolved until Saturday, but MLGW crews will continue to work diligently to restore their power.
To summarize:
• About 125 crews are currently in the field restoring power, including 19 out of town crews.
• Any customer still without power should call 544-6500 today to ensure their outage is logged in the system.
• Estimated cost of restoration for this storm is $2.8 million; overall cost of April storms is $9.4 million.
• To report an emergency such as downed wires or gas leaks, please call 528-4465.
• MLGW’s Customer Care Center will be open until 7 p.m. tonight to take customer calls (544-MLGW).
• Some customers may have damage to their weatherheads. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg.
MLGW Prepares for Effects of Flooding
• MLGW has been working closely with the EMA, City of Memphis, Corps of Engineers and other entities to plan for the possible flooding.
• None of the MLGW electric substations are expected to be affected.
• MLGW water pumping stations are not threatened by the possible flood -- they all sit above the potential flood area.
• We do have some wells that could be affected, but in the event that happens, MLGW will simply shut them down and utilize other wells to supply our customers without interruption.
• MLGW's natural gas services are not expected to be affected by the flooding.
• MLGW is staying in contact with a number of its industrial customers in the event they need assistance with de-energizing if they are affected by the flood.
To summarize:
• About 125 crews are currently in the field restoring power, including 19 out of town crews.
• Any customer still without power should call 544-6500 today to ensure their outage is logged in the system.
• Estimated cost of restoration for this storm is $2.8 million; overall cost of April storms is $9.4 million.
• To report an emergency such as downed wires or gas leaks, please call 528-4465.
• MLGW’s Customer Care Center will be open until 7 p.m. tonight to take customer calls (544-MLGW).
• Some customers may have damage to their weatherheads. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg.
MLGW Prepares for Effects of Flooding
• MLGW has been working closely with the EMA, City of Memphis, Corps of Engineers and other entities to plan for the possible flooding.
• None of the MLGW electric substations are expected to be affected.
• MLGW water pumping stations are not threatened by the possible flood -- they all sit above the potential flood area.
• We do have some wells that could be affected, but in the event that happens, MLGW will simply shut them down and utilize other wells to supply our customers without interruption.
• MLGW's natural gas services are not expected to be affected by the flooding.
• MLGW is staying in contact with a number of its industrial customers in the event they need assistance with de-energizing if they are affected by the flood.
Thursday, April 28, 2011
MLGW Restoration Update April 28 8:30 am
MLGW crews have restored power to 48,600 customers since Tuesday’s storms and yesterday’s high winds caused outages to MLGW customers.
After yesterday’s developments, the total number of outages since Tuesday now stands at 55,600 and crews will continue to work around the clock to restore power to the remaining 7,000 customers.
MLGW still estimates final restoration will take place on Saturday.
Progress is likely to slow today as restoration moves further down the system and outages that affect smaller pockets of customers.
A total of 137 MLGW are working in the field, including 19 outside crews from Ohio and Illinois.
MLGW reminds customers that emergencies should be reported to 528-4465. Emergencies are life-threatening and significant property damage situations such as gas leaks, strong odor of gas, downed or sparking electrical lines, burst water lines, and unsafe MLGW street barricades. This number should be treated like 911. Outages should be reported to 544-6500. An electrical outage is not an emergency except where life support equipment is off.
Utility Flood Safety Tips
With flooding becoming an issue in Shelby County, here are some flood-related utility tips:
• If your home or business is experiencing flooding, contact MLGW's emergency hotline at 528-4465 so we can disconnect your utility services if necessary.
• Stay away from any electrical that may be in contact with water and always assume that it’s energized.
• You should never attempt to operate breakers or switches that are wet or under water, even if it’s just to turn them off. Never attempt to disconnect or remove your electric meter; call MLGW to have this done.
• If you are using a portable generator, make sure it does not come into contact with water.
• If you do experience water damage to your home’s electrical system or appliances, you will need to have them inspected by a qualified, licensed electrical professional.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW Contact Information:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
After yesterday’s developments, the total number of outages since Tuesday now stands at 55,600 and crews will continue to work around the clock to restore power to the remaining 7,000 customers.
MLGW still estimates final restoration will take place on Saturday.
Progress is likely to slow today as restoration moves further down the system and outages that affect smaller pockets of customers.
A total of 137 MLGW are working in the field, including 19 outside crews from Ohio and Illinois.
MLGW reminds customers that emergencies should be reported to 528-4465. Emergencies are life-threatening and significant property damage situations such as gas leaks, strong odor of gas, downed or sparking electrical lines, burst water lines, and unsafe MLGW street barricades. This number should be treated like 911. Outages should be reported to 544-6500. An electrical outage is not an emergency except where life support equipment is off.
Utility Flood Safety Tips
With flooding becoming an issue in Shelby County, here are some flood-related utility tips:
• If your home or business is experiencing flooding, contact MLGW's emergency hotline at 528-4465 so we can disconnect your utility services if necessary.
• Stay away from any electrical that may be in contact with water and always assume that it’s energized.
• You should never attempt to operate breakers or switches that are wet or under water, even if it’s just to turn them off. Never attempt to disconnect or remove your electric meter; call MLGW to have this done.
• If you are using a portable generator, make sure it does not come into contact with water.
• If you do experience water damage to your home’s electrical system or appliances, you will need to have them inspected by a qualified, licensed electrical professional.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW Contact Information:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
Wednesday, April 27, 2011
7pm Update
● High winds this afternoon have caused new issues for MLGW workers and raised the number of outages from about 8,000 to a current total of 25,000 customers.
● Many of these outages resulted from damage to trees weakened by this month's multiple storms.
● As a result, MLGW now expects restoration to be completed Saturday evening rather than Friday evening.
● MLGW troubleshooters will focus this evening on repairing circuit outages, which represent about 13,000 of the current total number of customers out.
● MLGW crews will continue to work in 16 hour shifts, 24 hours a day until all power is restored.
● There are currently more than 120 MLGW crews working in the field to restore power.
● A total of 19 outside crews from Ohio and Illinois will arrive by this evening and will join MLGW's crews tomorrow.
Important MLGW Contact Information:
● Outage Reporting: 544-6500
● Emergency: 528-4465
● Customer Care Center: 544-MLGW (6549)
● www.twitter.com/mlgw
● www.facebook.com/mlgw1
● Many of these outages resulted from damage to trees weakened by this month's multiple storms.
● As a result, MLGW now expects restoration to be completed Saturday evening rather than Friday evening.
● MLGW troubleshooters will focus this evening on repairing circuit outages, which represent about 13,000 of the current total number of customers out.
● MLGW crews will continue to work in 16 hour shifts, 24 hours a day until all power is restored.
● There are currently more than 120 MLGW crews working in the field to restore power.
● A total of 19 outside crews from Ohio and Illinois will arrive by this evening and will join MLGW's crews tomorrow.
Important MLGW Contact Information:
● Outage Reporting: 544-6500
● Emergency: 528-4465
● Customer Care Center: 544-MLGW (6549)
● www.twitter.com/mlgw
● www.facebook.com/mlgw1
Storm Update 1:30pm
● MLGW currently has restored power to about 34,000 of 45,000 affected customers.
● MLGW is estimating that final restoration will be completed by late Friday evening, provided that weather conditions do not create additional outages and issues.
● About 120 MLGW crews are currently in the field working to restore power.
● A total of 19 outside crews are expected to arrive by this evening and will begin work tomorrow.
● MLGW's Customer Care Center will be open to take calls overnight tonight.
● Customers can call 544-6500 to report an outage and 528-4465 to report emergencies such as downed power lines.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
● Some customers may have damage to their weatherheads. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here.
● MLGW is estimating that final restoration will be completed by late Friday evening, provided that weather conditions do not create additional outages and issues.
● About 120 MLGW crews are currently in the field working to restore power.
● A total of 19 outside crews are expected to arrive by this evening and will begin work tomorrow.
● MLGW's Customer Care Center will be open to take calls overnight tonight.
● Customers can call 544-6500 to report an outage and 528-4465 to report emergencies such as downed power lines.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
● Some customers may have damage to their weatherheads. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here.
MLGW Restoring Power After Tuesday Night Storm
MLGW employees worked to restore power overnight to customers affected by storms that began Tuesday evening and continued into the morning hours. About 26,000 of 45,000 customers affected have been restored overnight.
An estimate on final restoration will be provided later today, after the next line of storms moves through the area and any possible additional damages are assessed.
There are currently 114 MLGW crews in the field working performing troubleshooting, tree trimming and line/pole repair. MLGW has requested 20 outside crews to assist with the restoration and 14 of these crews are now en route from Ohio and Illinois. They will likely begin work later today.
The most significant damage to MLGW's system has been from downed trees, lines, and poles. Damage is widespread across the county, with particularly heavy damage in Midtown, Frayser, and Raleigh. MLGW troubleshooters have managed to restore power to a number of circuits resulting in the restoration numbers above; however, the continued lightning and additional inclement weather overnight hampered the ability for MLGW crews to work safely.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
New MLGW IPhone App Allows Customers to Check Outage Status
MLGW has created a new IPhone application that allows MLGW customers to access a variety of utility related information, including outage status. The app is available for free download in the Apple ITunes app store at www.apple.com or through IPhone, IPod, or IPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. MLGW plans to develop Android and Blackberry apps in the future.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies. MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly. Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust. A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored. Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers. Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
Outage Reporting: 544-6500
Emergency: 528-4465
Customer Care Center: 544-MLGW (6549)
www.twitter.com/mlgw
www.facebook.com/mlgw1
MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.
An estimate on final restoration will be provided later today, after the next line of storms moves through the area and any possible additional damages are assessed.
There are currently 114 MLGW crews in the field working performing troubleshooting, tree trimming and line/pole repair. MLGW has requested 20 outside crews to assist with the restoration and 14 of these crews are now en route from Ohio and Illinois. They will likely begin work later today.
The most significant damage to MLGW's system has been from downed trees, lines, and poles. Damage is widespread across the county, with particularly heavy damage in Midtown, Frayser, and Raleigh. MLGW troubleshooters have managed to restore power to a number of circuits resulting in the restoration numbers above; however, the continued lightning and additional inclement weather overnight hampered the ability for MLGW crews to work safely.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
New MLGW IPhone App Allows Customers to Check Outage Status
MLGW has created a new IPhone application that allows MLGW customers to access a variety of utility related information, including outage status. The app is available for free download in the Apple ITunes app store at www.apple.com or through IPhone, IPod, or IPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. MLGW plans to develop Android and Blackberry apps in the future.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies. MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly. Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust. A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored. Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers. Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
Outage Reporting: 544-6500
Emergency: 528-4465
Customer Care Center: 544-MLGW (6549)
www.twitter.com/mlgw
www.facebook.com/mlgw1
MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.
6:30am Update
As of 6:30 a.m. on Wednesday, MLGW has restored power to more than 26,000 of the 45,000 customers affected by Tuesday night's storms. The most significant damage to MLGW's system has been from downed trees, lines, and poles. Damage is widespread across the county, with particularly heavy damage in Midtown, Frayser, and Raleigh. MLGW troubleshooters have managed to restore power to a number of circuits resulting in the restoration numbers above; however, the continued lightning and additional inclement weather has not allowed for safe working conditions for MLGW crews to this point. Full deployment of MLGW crews will take place later this morning though additional inclement weather could slow these efforts. MLGW has already requested 20 out of town crews to assist with the restoration. More could be called in if the subsequent storms bring additional damages.
The work of MLGW employees has not gone unnoticed by Memphis Mayor AC Wharton Jr. "Get the word out that I am aware of and fully appreciative of the untiring labors of our excellent MLGW team!" said Wharton in an e-mail early this morning to MLGW President and CEO Jerry Collins Jr.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
MLGW customers are asked to call 544-6500 to report outages and 528-4465 to report emergencies such as downed power lines. MLGW will also provide updates via Twitter (www.twitter.com/mlgw) and Facebook (www.facebook/mlgw1) beginning at 7 a.m.
The work of MLGW employees has not gone unnoticed by Memphis Mayor AC Wharton Jr. "Get the word out that I am aware of and fully appreciative of the untiring labors of our excellent MLGW team!" said Wharton in an e-mail early this morning to MLGW President and CEO Jerry Collins Jr.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
MLGW customers are asked to call 544-6500 to report outages and 528-4465 to report emergencies such as downed power lines. MLGW will also provide updates via Twitter (www.twitter.com/mlgw) and Facebook (www.facebook/mlgw1) beginning at 7 a.m.
Tuesday, April 26, 2011
8:30pm Update
Tonight's first storm front has brought high winds, lightning and possible tornadoes that have caused about 24,000 outages. MLGW has received reports of downed poles, lines and trees in the aftermath of this storm.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines. MLGW crews must wait until safe weather conditions exist before they can begin repairs.
MLGW has already requested 20 out of town crews to assist with the restoration. More could be called in if the subsequent storms bring additional damages.
For now, MLGW customers are asked to call 544-6500 to report outages and 528-4465 to report emergencies such as downed power lines. MLGW will also provide updates via Twitter (www.twitter.com/mlgw) and Facebook (www.facebook/mlgw1).
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers.
The areas with the heaviest damage have the longest restoration times. With storms such as those we've seen in April thus far, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines. MLGW crews must wait until safe weather conditions exist before they can begin repairs.
MLGW has already requested 20 out of town crews to assist with the restoration. More could be called in if the subsequent storms bring additional damages.
For now, MLGW customers are asked to call 544-6500 to report outages and 528-4465 to report emergencies such as downed power lines. MLGW will also provide updates via Twitter (www.twitter.com/mlgw) and Facebook (www.facebook/mlgw1).
Monday, April 25, 2011
MLGW iPhone App
Last week in the middle of the storm, we launched our new iPhone app. If you didn't get a chance to download it for free from the App Store, do it now. It's awesome. Here's a little tour...
As you can see from the home screen, the app allows you to log in to your account, get the latest news, see the outage map, and find a payment location.
Once you log in, you have more options.
You can see the amount of your bill and the date that it is due.
The app also allows you to make a payment arrangement.
During storms, you can report an outage and get information on your outage.
You can also see the outage map.
Emergency and contact numbers are also right at your finger tips.
The app also includes conservation tips.
And you can see the latest blog posts.
Pretty cool, huh? Anything else that you'd like to see?
Android and Blackberry users--we have an app for you coming soon!
As you can see from the home screen, the app allows you to log in to your account, get the latest news, see the outage map, and find a payment location.
Once you log in, you have more options.
You can see the amount of your bill and the date that it is due.
The app also allows you to make a payment arrangement.
During storms, you can report an outage and get information on your outage.
You can also see the outage map.
Emergency and contact numbers are also right at your finger tips.
The app also includes conservation tips.
And you can see the latest blog posts.
Pretty cool, huh? Anything else that you'd like to see?
Android and Blackberry users--we have an app for you coming soon!
Friday, April 22, 2011
8:30 am Update
As of 8:30 a.m., MLGW crews have restored power to more than 57,000 of the 64,000 customers affected by Tuesday’s storm. With the pace of restoration moving at a very productive rate, MLGW now projects full restoration by Saturday evening to all customers affected by Tuesday’s storm, provided that the area does not experience more inclement weather.
MLGW has 144 crews in the field restoring power today, including 26 outside crews.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers
The areas with the heaviest damage have the longest restoration times. In many cases with this storm, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here.
New MLGW iPhone App Allows Customers to Check Outage Status MLGW’s new iPhone app is available for free download in the Apple iTunes app store at www.apple.com or through iPhone, iPod, or iPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number.
Generator Safety Tips
Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the
engine exhaust.
A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
Outage Reporting: 544-6500
Emergency: 528-4465
Customer Care Center: 544-MLGW (6549)
www.twitter.com/mlgw
www.facebook.com/mlgw1
MLGW has 144 crews in the field restoring power today, including 26 outside crews.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities. Essentially, MLGW crews start with the transmission lines and substations, and work their way down the system to the individual customers
The areas with the heaviest damage have the longest restoration times. In many cases with this storm, restoration involves multiple MLGW crews performing repairs. For example, an MLGW troubleshooter may be sent out to analyze a problem. If the problem is simple, the troubleshooter may be able to repair it on the spot. However, for a restoration process like this one, with heavy damages, a troubleshooter needs to call in tree trimmers and overhead crews to clear an area. Once the tree trimmers complete their task, an overhead line crew might be necessary to repair or replace poles or lines.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here.
New MLGW iPhone App Allows Customers to Check Outage Status MLGW’s new iPhone app is available for free download in the Apple iTunes app store at www.apple.com or through iPhone, iPod, or iPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number.
Generator Safety Tips
Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the
engine exhaust.
A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
Outage Reporting: 544-6500
Emergency: 528-4465
Customer Care Center: 544-MLGW (6549)
www.twitter.com/mlgw
www.facebook.com/mlgw1
Thursday, April 21, 2011
4:45pm Update
A quick update on the MLGW restoration:
● MLGW currently has restored power to 48,000 of 64,000 affected customers (16,000 still out)
● About 135 crews are currently in the field, including 25 out-of-town crews.
● Areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland and along the Sam Cooper corridor. Areas with the heaviest damage can expect longer restoration times.
● We continue to project end of day Sunday before all customers are restored.
● Customers can call 544-6500 to report an outage and 528-4465 to report an emergency such as downed power lines.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
● Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here
● Next update will be at 8:30 pm tonight.
● MLGW currently has restored power to 48,000 of 64,000 affected customers (16,000 still out)
● About 135 crews are currently in the field, including 25 out-of-town crews.
● Areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland and along the Sam Cooper corridor. Areas with the heaviest damage can expect longer restoration times.
● We continue to project end of day Sunday before all customers are restored.
● Customers can call 544-6500 to report an outage and 528-4465 to report an emergency such as downed power lines.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
● Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here
● Next update will be at 8:30 pm tonight.
Restoration Update: 9 a.m. April 21
As of 8:30 a.m., MLGW crews have restored power to more than 43,000 of the 64,000 customers affected by Tuesday’s storm. MLGW crews made good progress overnight, despite a new round of inclement weather that brought lightning, wind and additional outages.
The areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. The type of damage includes downed trees, limbs, power lines and poles/cross-arms. The areas with the heaviest damage will take the longest to restore.
Bolstered by 26 out of town crews, MLGW has a contingent of 136 crews focusing on the remaining outages today.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here.
New MLGW IPhone App Allows Customers to Check Outage Status
A total of 741 MLGW customers downloaded MLGW's new IPhone app yesterday. The app is available for free download in the Apple ITunes app store at www.apple.com or through IPhone, IPod, or IPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number. Other features:
• Payment arrangements
• Important numbers
• Payment locations
• Bill due date and amount
• Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
The areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. The type of damage includes downed trees, limbs, power lines and poles/cross-arms. The areas with the heaviest damage will take the longest to restore.
Bolstered by 26 out of town crews, MLGW has a contingent of 136 crews focusing on the remaining outages today.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here.
New MLGW IPhone App Allows Customers to Check Outage Status
A total of 741 MLGW customers downloaded MLGW's new IPhone app yesterday. The app is available for free download in the Apple ITunes app store at www.apple.com or through IPhone, IPod, or IPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number. Other features:
• Payment arrangements
• Important numbers
• Payment locations
• Bill due date and amount
• Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
Wednesday, April 20, 2011
8:30pm Update
Brief recap this evening:
● MLGW has restored power to 37,000 of 64,000 affected customers.
● About 115 crews are currently in the field, and 25 out-of-town crews will join our workforce tomorrow.
● The thunderstorms this afternoon and evening have slowed us down, but our crews are continuing their work in restoring power.
● Areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland and along the Sam Cooper corridor. Areas with the heaviest damage can expect longer restoration times.
● We continue to project end of day Sunday before all customers are restored.
● MLGW's Customer Care Center will be open overnight.
● Customers can call 544-6500 to report an outage and 528-4465 to report an emergency such as downed power lines.
● Next update will be at 9 a.m. tomorrow.
● MLGW has restored power to 37,000 of 64,000 affected customers.
● About 115 crews are currently in the field, and 25 out-of-town crews will join our workforce tomorrow.
● The thunderstorms this afternoon and evening have slowed us down, but our crews are continuing their work in restoring power.
● Areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland and along the Sam Cooper corridor. Areas with the heaviest damage can expect longer restoration times.
● We continue to project end of day Sunday before all customers are restored.
● MLGW's Customer Care Center will be open overnight.
● Customers can call 544-6500 to report an outage and 528-4465 to report an emergency such as downed power lines.
● Next update will be at 9 a.m. tomorrow.
MLGW Crews Continue Restoration Wednesday Afternoon
MLGW crews have restored power to more than 36,000 of the 64,000 customers affected by the storm that hit Shelby County shortly before 11 p.m. last night. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power. In addition, MLGW’s Customer Care Center will be open overnight tonight to assist customers. MLGW is still estimating that it could be the end of the day Sunday before all customers are restored, though most customers should have power before then.
The areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. The type of damage includes downed trees, limbs, power lines and poles/cross-arms.
There are currently about 115 crews in the field performing troubleshooting, tree trimming and pole and line repairs. A total of 26 outside crews will be assisting MLGW with this restoration, and these crews began arriving this afternoon. The outside crews will join MLGW’s workforce tomorrow.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
New MLGW iPhone App Allows Customers to Check Outage Status
MLGW has created a new iPhone application that allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map. The app is available for free download in the Apple iTunes app store at www.apple.com or through iPhone, iPod, or iPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number. Other features:
• Payment arrangements
• Important numbers
• Payment locations
• Bill due date and amount
• Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
The areas with the heaviest damage include Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. The type of damage includes downed trees, limbs, power lines and poles/cross-arms.
There are currently about 115 crews in the field performing troubleshooting, tree trimming and pole and line repairs. A total of 26 outside crews will be assisting MLGW with this restoration, and these crews began arriving this afternoon. The outside crews will join MLGW’s workforce tomorrow.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
New MLGW iPhone App Allows Customers to Check Outage Status
MLGW has created a new iPhone application that allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map. The app is available for free download in the Apple iTunes app store at www.apple.com or through iPhone, iPod, or iPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address. Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number or their 16-digit account number. Other features:
• Payment arrangements
• Important numbers
• Payment locations
• Bill due date and amount
• Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator can ruin your home’s wiring and start a fire, and can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw
• www.facebook.com/mlgw1
MLGW iPhone App Available Now
MLGW has created a new iPhone application that allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map. The app is available for free download in the Apple ITunes app store at www.apple.com or through IPhone or IPad devices. One of the app's most useful features is the ability for customers to be able to check the status of an outage at their address.
Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number OR their 16-digit account number. Other features:
--Payment arrangements
--Important numbers
--Payment locations
--Bill due date and amount
--Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
Customers will need the phone number associated with their MLGW account and the last four numbers of their social security number OR their 16-digit account number. Other features:
--Payment arrangements
--Important numbers
--Payment locations
--Bill due date and amount
--Energy tips
MLGW plans to develop Android and Blackberry apps in the future.
MLGW Crews Working to Restore Power
Full restoration expected by end of day Sunday
MLGW crews continue to work this morning to restore power to customers affected by last night’s storm. Power has been restored to about 20,000 of the 64,000 customers affected since the storm hit at about 10:45 p.m. last evening. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power.
While damage was extensive across Shelby County, the heaviest hit areas appear to be in areas of Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. We are seeing similar damages to the April 4 storm, with downed trees, limbs, power lines and poles being reported.
There are currently more than 80 crews in the field performing troubleshooting, tree trimming and pole and line repairs. At least 16 out-of-town crews are en route to assist with the restoration efforts. These crews should begin arriving this afternoon.
Due to this extensive damage, it may be Sunday before all customers are fully restored, though most of the affected customers can expect to have power before then.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
MLGW crews continue to work this morning to restore power to customers affected by last night’s storm. Power has been restored to about 20,000 of the 64,000 customers affected since the storm hit at about 10:45 p.m. last evening. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power.
While damage was extensive across Shelby County, the heaviest hit areas appear to be in areas of Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. We are seeing similar damages to the April 4 storm, with downed trees, limbs, power lines and poles being reported.
There are currently more than 80 crews in the field performing troubleshooting, tree trimming and pole and line repairs. At least 16 out-of-town crews are en route to assist with the restoration efforts. These crews should begin arriving this afternoon.
Due to this extensive damage, it may be Sunday before all customers are fully restored, though most of the affected customers can expect to have power before then.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
Downed Power Lines
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Storm Restoration 7am update
Last night's storm knocked out power to approximately 64,000 customers. MLGW has restored power to about 20,000 of those customers as of 7 a.m. this morning. Our crews will continue to work around the clock until all power has been restored. We will not have an estimate of full restoration until later this morning, but like the April 4 storm, customers should be prepared to be without power for several days, especially if they are in the heaviest damaged areas. MLGW has a full complement of crews in the field working this morning. We have also requested 20 out-of-town crews to assist with restoration efforts.
While very little of Shelby County escaped damage, the heaviest hit areas appear to be in areas of Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. We are seeing similar damages to the April 4 storm, with downed trees, limbs, power lines and poles being reported.
Customers with outages should call our outage hotline at 544-6500. Downed power lines can be reported on MLGW's 24-hour emergency number at 528-4465. Downed lines should be avoided, as they can carry dangerous levels of electric currents.
We'll have more details after an 8 a.m. status meeting.
While very little of Shelby County escaped damage, the heaviest hit areas appear to be in areas of Raleigh, Frayser, Arlington, Lakeland, and along the Sam Cooper corridor. We are seeing similar damages to the April 4 storm, with downed trees, limbs, power lines and poles being reported.
Customers with outages should call our outage hotline at 544-6500. Downed power lines can be reported on MLGW's 24-hour emergency number at 528-4465. Downed lines should be avoided, as they can carry dangerous levels of electric currents.
We'll have more details after an 8 a.m. status meeting.
MLGW Begins Restoration Following Tuesday Night Storm
MLGW workers are responding to the strong storm that hit Shelby County and other parts of the Mid-South earlier this evening. About 54,000 customers are currently without power. Outages have been reported across the county, with heavier damages reported in the Raleigh and Frayser areas, as well as along Sam Cooper.
Customers are reminded to report any downed power lines at MLGW’s emergency hotline at 528-4465. Outages should be reported at 544-6500.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Important MLGW numbers for customers:
• Outage Reporting 544-6500
• Emergency 528-4465
• Customer Care Center 544-MLGW (6549)
Customers are reminded to report any downed power lines at MLGW’s emergency hotline at 528-4465. Outages should be reported at 544-6500.
MLGW urges customers to be aware of their surroundings as they sift through debris and examine damage to their property. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized and deadly.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.
Important MLGW numbers for customers:
• Outage Reporting 544-6500
• Emergency 528-4465
• Customer Care Center 544-MLGW (6549)
Monday, April 18, 2011
Air-Conditioners Available for Seniors
MLGW, Neighborhood Christian Center Team To Help Seniors “Play It Cool”
230 Window AC Units Donated to Low-Income Seniors
Seniors facing the unrelenting heat of summer can expect a little relief thanks to our “Play It Cool” Program. As part of our community outreach efforts, 230 window air conditioning units will be available to qualified low-income seniors and disabled residents of Shelby County.
The Neighborhood Christian Center will be accepting applications and screening eligible households for the free units at 785 Jackson Avenue tomorrow, April 19 from 10 a.m. to 2 p.m. for individuals with last names beginning A through M. On Thursday, April 21, applications for those with last names beginning N through Z will be accepted from 10 a.m. - 2 p.m.
To qualify applicants must be a resident of Shelby County, a low income senior 60 years of age or older, and without operable air conditioning. Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. Field inspections are conducted by MLGW to verify presence of operable air conditioning.
To apply applicants will need the following credentials on hand:
• Tennessee State ID or Drivers License to verify age and address.
• The most recent pay stub or Social Security Income statement to verify income.
• If you have a physical disability but do not meet the age requirement you must bring the proper certification information.
Air conditioners will not be installed at addresses with operating units, or on units with bars or storm windows. Installation of units will be performed by MLGW employees and are scheduled to begin May 27.
Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.
230 Window AC Units Donated to Low-Income Seniors
Seniors facing the unrelenting heat of summer can expect a little relief thanks to our “Play It Cool” Program. As part of our community outreach efforts, 230 window air conditioning units will be available to qualified low-income seniors and disabled residents of Shelby County.
The Neighborhood Christian Center will be accepting applications and screening eligible households for the free units at 785 Jackson Avenue tomorrow, April 19 from 10 a.m. to 2 p.m. for individuals with last names beginning A through M. On Thursday, April 21, applications for those with last names beginning N through Z will be accepted from 10 a.m. - 2 p.m.
To qualify applicants must be a resident of Shelby County, a low income senior 60 years of age or older, and without operable air conditioning. Once an individual is screened and pre-qualifies, a pre-qualification voucher will be issued to verify that the applicant has met the guidelines up to the field inspection. Field inspections are conducted by MLGW to verify presence of operable air conditioning.
To apply applicants will need the following credentials on hand:
• Tennessee State ID or Drivers License to verify age and address.
• The most recent pay stub or Social Security Income statement to verify income.
• If you have a physical disability but do not meet the age requirement you must bring the proper certification information.
Air conditioners will not be installed at addresses with operating units, or on units with bars or storm windows. Installation of units will be performed by MLGW employees and are scheduled to begin May 27.
Applicants for the “Play It Cool” Program may also contact the Neighborhood Christian Center’s hotline number at (901) 881-6013 for a pre-recorded message detailing the necessary qualifications and credentials for eligibility.
Energy Saving Workshops
With Earth Day approaching, MLGW and TVA are getting an early start on the celebration by teaming with the Memphis Library to bring a series of energy conservation workshops to Shelby County on April 20.
The initiative begins with a press conference and kick-off celebration at the Benjamin L. Hooks Central Library at 11 a.m. Mayor A.C. Wharton, MLGW President and CEO Jerry Collins Jr., and TVA’s General Manager of Customer Service for West Tennessee, Laura Campbell, will all be in attendance.
Energy Smart Workshops are part of a partnership initiative between MLGW and TVA to help MLGW customers conserve energy and save money. Individuals who sign up for the 90-minute workshops will receive a free energy kit worth $50. The workshops have a limited number of spaces and participation is on a first-come, first-served basis.
Workshops will also take place at the Bartlett Branch Library, East Shelby Library, and Whitehaven Library. Interested applicants for the Central Library Branch should contact Cynthia White, Staff Development Department, at 415-2722 Monday through Thursday beginning at 9:00 a.m.
Registration is already underway and spaces are filling quickly. MLGW customers can get a free spot in “Get Energy Smart at Your Library” by contacting the local library branch of their choice.
For more information on future workshops dates/times, visit the Memphis Library website or mlgw.com.
The initiative begins with a press conference and kick-off celebration at the Benjamin L. Hooks Central Library at 11 a.m. Mayor A.C. Wharton, MLGW President and CEO Jerry Collins Jr., and TVA’s General Manager of Customer Service for West Tennessee, Laura Campbell, will all be in attendance.
Energy Smart Workshops are part of a partnership initiative between MLGW and TVA to help MLGW customers conserve energy and save money. Individuals who sign up for the 90-minute workshops will receive a free energy kit worth $50. The workshops have a limited number of spaces and participation is on a first-come, first-served basis.
Workshops will also take place at the Bartlett Branch Library, East Shelby Library, and Whitehaven Library. Interested applicants for the Central Library Branch should contact Cynthia White, Staff Development Department, at 415-2722 Monday through Thursday beginning at 9:00 a.m.
Registration is already underway and spaces are filling quickly. MLGW customers can get a free spot in “Get Energy Smart at Your Library” by contacting the local library branch of their choice.
For more information on future workshops dates/times, visit the Memphis Library website or mlgw.com.
Friday, April 15, 2011
TVA to retire 18 coal-fired units as part of settlement agreement with EPA
From the Knox News Sentinel...
TVA will retire 18 coal-fired units at three of its older fossil plants, effectively closing one of the plants, in an unprecedented agreement with the Environmental Protection Agency, four states and three environmental groups to settle complaints that the federal utility violated the Clean Air Act.
TVA's board of directors met in Chattanooga on Wednesday and approved the shutdown of two units at the John Sevier plant near Rogersville, Tenn., six at Widows Creek in North Alabama and all 10 units at the Johnsonville plant in Middle Tennessee.
The permanent shutdowns, called retirements, will take place in phases through 2017 and will affect 300 to 400 workers, said Bill McCollum, TVA chief operating officer.
Through retirement, transfers and other measures, TVA will seek to limit the actual loss of jobs, McCollum said.
"Our goal is to minimize the effect of this on employees and have opportunities for those folks who want to stay with TVA to have employment somewhere in the TVA system," he said.
Tom Kilgore, TVA president and CEO, noted the coal units are being retired and not idled as TVA announced in August it would do with six of eight units at Widows Creek, two units at John Sevier, and one at the Shawnee plant in West Paducah, Ky. Idling a unit means it can be brought back on line. Retiring a unit means TVA is giving up the permit for the unit and would have to reapply to operate it again, Kilgore said.
"These units are among the first built by TVA and have served us well over the years. But as times change, TVA must adapt to meet future challenges," Kilgore said.
The combined idled and retired units will reduce TVA's coal-fired capacity by 2,700 megawatts out of a total 17,000 megawatts generated by the country's largest public utility.
TVA said the lost energy capacity will be replaced with low-emission or zero-emission electricity sources, including renewable energy, natural gas, nuclear power and energy efficiency.
The move to retire coal units is part of the settlement of legal claims against TVA by the EPA; the states of Tennessee, Alabama, Georgia and North Carolina; the Sierra Club; National Parks Conservation Association; and Our Children's Earth Foundation involving emissions from TVA plants. Anda Ray, TVA senior vice president of environment and technology, said the settlement clears all past claims the groups had against TVA and will allow TVA to operate its remaining fossil fleet with more legal certainty.
TVA board member Mike Duncan cast the one dissenting vote against the settlement and shutdown of coal-fired units. He questioned the constitutionality of losing the units as part of the settlement and said the shutdowns will limit TVA's power options.
"I think the settlement is going to be very expensive and will take away flexibility in our resources when we need more flexiblity," Duncan said.
The settlement drew strong criticism from U.S. Rep. John J. Duncan Jr., who blasted the EPA and TVA. The Republican from Knoxville said the agreement will result in higher power rates for TVA customers.
"I think this settlement is ridiculous. I think the EPA has gone power mad. I am disappointed that TVA caved in to these demands. This settlement will drive up utility bills for people in Tennessee and the surrounding states and hurt poor and lower income people the most. I assume this deal came about because the money is not coming out of the pockets of the elitists who reached it," the lawmaker said.
According to the EPA, when fully implemented, the pollution controls and other required actions will address 92 percent of TVA's coal-fired power plant capacity, reducing emissions of nitrogen oxide by 69 percent and sulfur dioxide by 67 percent from the federal utility's 2008 emissions levels.
EPA Administrator Lisa P. Jackson said the settlement will require TVA to spend an estimated $3 billion to $5 billion on new and upgraded pollution controls and also invest $350 million on clean energy projects to reduce pollution, save energy and protect public health and the environment.
"This agreement will save lives and prevent billions of dollars in health costs. Modernizing these plants and encouraging clean energy innovation means better health protections and greater economic opportunities for the people living near TVA facilities," Jackson said in a statement.
"Investments in pollution control equipment will keep hundreds of thousands of tons of harmful pollutants out of the air we breathe, and help create green job opportunities that will reduce pollution and improve energy efficiency."
As part of the settlement, TVA will pay the National Park Service and National Forest Service $1 million to rehabilitate forest and park lands affected by TVA emissions, including the Great Smoky Mountains National Park and Mammoth Cave National Park.
TVA also will pay a civil penalty of $10 million, with Alabama and Kentucky receiving $500,000 each and Tennessee receiving $1 million.
During its meeting, TVA's board also unanimously approved its Integrated Resource Plan, meant to help TVA match its energy resources with potential power demand and economy scenarios over the next 20 years. The plan calls for a shift away from use of coal and more reliance on nuclear energy, natural gas, renewable energy sources, energy efficiency and demand response measures.
In other action, the board heard reports from McCollum on TVA efforts to learn from the nuclear crisis in Fukushima, Japan, and apply lessons to its own nuclear fleet. The board voted to delay a decision on proceeding with construction of a reactor at Bellefonte in Alabama until TVA had a clear understanding of events in Japan and could incorporate lessons learned from that in the construction at Bellefonte.
The board also voted to re-elect Dennis Bottorff as chairman and elect Bill Sansom vice chairman.
Settlement terms
Based on TVA's landmark settlement with the EPA, the federal utility is:
-- Retiring 18 coal-fired units
-- Losing 300 to 400 jobs
-- Investing $3 billion to $5 billion on pollution controls
-- Investing $350 million on clean energy projects
-- Paying $1 million to the National Park Service and the National Forest
Service
-- Paying a civil penalty of $10 million
TVA will retire 18 coal-fired units at three of its older fossil plants, effectively closing one of the plants, in an unprecedented agreement with the Environmental Protection Agency, four states and three environmental groups to settle complaints that the federal utility violated the Clean Air Act.
TVA's board of directors met in Chattanooga on Wednesday and approved the shutdown of two units at the John Sevier plant near Rogersville, Tenn., six at Widows Creek in North Alabama and all 10 units at the Johnsonville plant in Middle Tennessee.
The permanent shutdowns, called retirements, will take place in phases through 2017 and will affect 300 to 400 workers, said Bill McCollum, TVA chief operating officer.
Through retirement, transfers and other measures, TVA will seek to limit the actual loss of jobs, McCollum said.
"Our goal is to minimize the effect of this on employees and have opportunities for those folks who want to stay with TVA to have employment somewhere in the TVA system," he said.
Tom Kilgore, TVA president and CEO, noted the coal units are being retired and not idled as TVA announced in August it would do with six of eight units at Widows Creek, two units at John Sevier, and one at the Shawnee plant in West Paducah, Ky. Idling a unit means it can be brought back on line. Retiring a unit means TVA is giving up the permit for the unit and would have to reapply to operate it again, Kilgore said.
"These units are among the first built by TVA and have served us well over the years. But as times change, TVA must adapt to meet future challenges," Kilgore said.
The combined idled and retired units will reduce TVA's coal-fired capacity by 2,700 megawatts out of a total 17,000 megawatts generated by the country's largest public utility.
TVA said the lost energy capacity will be replaced with low-emission or zero-emission electricity sources, including renewable energy, natural gas, nuclear power and energy efficiency.
The move to retire coal units is part of the settlement of legal claims against TVA by the EPA; the states of Tennessee, Alabama, Georgia and North Carolina; the Sierra Club; National Parks Conservation Association; and Our Children's Earth Foundation involving emissions from TVA plants. Anda Ray, TVA senior vice president of environment and technology, said the settlement clears all past claims the groups had against TVA and will allow TVA to operate its remaining fossil fleet with more legal certainty.
TVA board member Mike Duncan cast the one dissenting vote against the settlement and shutdown of coal-fired units. He questioned the constitutionality of losing the units as part of the settlement and said the shutdowns will limit TVA's power options.
"I think the settlement is going to be very expensive and will take away flexibility in our resources when we need more flexiblity," Duncan said.
The settlement drew strong criticism from U.S. Rep. John J. Duncan Jr., who blasted the EPA and TVA. The Republican from Knoxville said the agreement will result in higher power rates for TVA customers.
"I think this settlement is ridiculous. I think the EPA has gone power mad. I am disappointed that TVA caved in to these demands. This settlement will drive up utility bills for people in Tennessee and the surrounding states and hurt poor and lower income people the most. I assume this deal came about because the money is not coming out of the pockets of the elitists who reached it," the lawmaker said.
According to the EPA, when fully implemented, the pollution controls and other required actions will address 92 percent of TVA's coal-fired power plant capacity, reducing emissions of nitrogen oxide by 69 percent and sulfur dioxide by 67 percent from the federal utility's 2008 emissions levels.
EPA Administrator Lisa P. Jackson said the settlement will require TVA to spend an estimated $3 billion to $5 billion on new and upgraded pollution controls and also invest $350 million on clean energy projects to reduce pollution, save energy and protect public health and the environment.
"This agreement will save lives and prevent billions of dollars in health costs. Modernizing these plants and encouraging clean energy innovation means better health protections and greater economic opportunities for the people living near TVA facilities," Jackson said in a statement.
"Investments in pollution control equipment will keep hundreds of thousands of tons of harmful pollutants out of the air we breathe, and help create green job opportunities that will reduce pollution and improve energy efficiency."
As part of the settlement, TVA will pay the National Park Service and National Forest Service $1 million to rehabilitate forest and park lands affected by TVA emissions, including the Great Smoky Mountains National Park and Mammoth Cave National Park.
TVA also will pay a civil penalty of $10 million, with Alabama and Kentucky receiving $500,000 each and Tennessee receiving $1 million.
During its meeting, TVA's board also unanimously approved its Integrated Resource Plan, meant to help TVA match its energy resources with potential power demand and economy scenarios over the next 20 years. The plan calls for a shift away from use of coal and more reliance on nuclear energy, natural gas, renewable energy sources, energy efficiency and demand response measures.
In other action, the board heard reports from McCollum on TVA efforts to learn from the nuclear crisis in Fukushima, Japan, and apply lessons to its own nuclear fleet. The board voted to delay a decision on proceeding with construction of a reactor at Bellefonte in Alabama until TVA had a clear understanding of events in Japan and could incorporate lessons learned from that in the construction at Bellefonte.
The board also voted to re-elect Dennis Bottorff as chairman and elect Bill Sansom vice chairman.
Settlement terms
Based on TVA's landmark settlement with the EPA, the federal utility is:
-- Retiring 18 coal-fired units
-- Losing 300 to 400 jobs
-- Investing $3 billion to $5 billion on pollution controls
-- Investing $350 million on clean energy projects
-- Paying $1 million to the National Park Service and the National Forest
Service
-- Paying a civil penalty of $10 million
Thursday, April 14, 2011
Man on a Wire
I recently had the chance to sit down with one of my fellow employees, Mark Jones, who's day job is a lot different than mine...
Mark Jones is a line foreman, which is one of the most dangerous jobs at the company, not to mention in the whole world. “We’re usually #3 on those Top 10 lists of the World’s Most Dangerous Jobs,” says Jones. The lists are based on deaths per 100,000 people. Thankfully, Jones has only seen one fatality at MLGW in his 22 years on the job, which he says is a testament to our strict safety guidelines.
Although the towers he climbs are about 250 feet high, Jones says he wishes they were higher. “I wish we had some 1000 feet tall,” the thrill-seeker says. His idea of fun would be to wash the windows at the Omni Hotel out east. As a teenager, he climbed a 1400 foot tower just for the challenge. But in reality, Jones likes to spend his off time at home with his family.
Not all of the linemen truly enjoy the job like Jones does. “A lot of guys come in scared, but they think they can get through it because the pay is good,” he says. “It takes a while, but you get used to it.”
Jones explains that the tower work he does with his crew ties into reliability. Electricity comes from TVA at a high voltage (115,000-500,000 volts) and is reduced by the towers to distribute at the poles on the street (23,000 volts). These in turn step it down even further for the appropriate levels for customer homes.
Currently, Jones’ crew is in the process of changing out the neutral ground wires with fiber optic wires at Substation 67 on President’s Island. The new fiber optic wires can be remotely switched by the operators at SCADA.
His crew of four linemen and four apprentice linemen uses a roller to simultaneously remove the old wire and install the new wire. Because temperature can affect the sag of the wires, the crew must set them just right so that they don’t get too tight in the winter or too loose in the summer.
Jones says it takes about an hour to climb each tower and that they’ll spend about a day on each tower. The 20 towers on President’s Island were a month-long job. Jones and most of his contemporaries learned to do their job on the job, but today, new hires usually come through Southwest Tennessee’s Apprentice Lineman Program, which is a nine-month course.
Although Jones believes there are women who could do his job, there are only men working on the lines as of now. They range in age from their 20s to their 50s and are in pretty good shape. “It’s a physical job. It’s hot and it’s cold,” he says. But the danger lies with the electricity, which Jones says can be unpredictable. "If it goes in you, it’s gotta come out,” he says, adding that he just wants to retire with all of his fingers and toes intact.
Despite the toughness and danger associated with his job, Jones says he is in awe of his wife, who stayed home with their two daughters (now 15 and 17) until recently. “She’s definitely had the harder job,” he says.
After 20 years of marriage, his wife doesn’t like to hear about his daily experiences. “She worries, but tries not to think about it,” says Jones. “She knows I’ve got to do it, but we don’t talk about it anymore.
Jones can tell you some horror stories, but insists that most accidents are the result of shortcuts. “It’s hard to get hurt of you do everything you’re supposed to do,” he says.
Mark Jones is a line foreman, which is one of the most dangerous jobs at the company, not to mention in the whole world. “We’re usually #3 on those Top 10 lists of the World’s Most Dangerous Jobs,” says Jones. The lists are based on deaths per 100,000 people. Thankfully, Jones has only seen one fatality at MLGW in his 22 years on the job, which he says is a testament to our strict safety guidelines.
Although the towers he climbs are about 250 feet high, Jones says he wishes they were higher. “I wish we had some 1000 feet tall,” the thrill-seeker says. His idea of fun would be to wash the windows at the Omni Hotel out east. As a teenager, he climbed a 1400 foot tower just for the challenge. But in reality, Jones likes to spend his off time at home with his family.
Not all of the linemen truly enjoy the job like Jones does. “A lot of guys come in scared, but they think they can get through it because the pay is good,” he says. “It takes a while, but you get used to it.”
Jones explains that the tower work he does with his crew ties into reliability. Electricity comes from TVA at a high voltage (115,000-500,000 volts) and is reduced by the towers to distribute at the poles on the street (23,000 volts). These in turn step it down even further for the appropriate levels for customer homes.
Currently, Jones’ crew is in the process of changing out the neutral ground wires with fiber optic wires at Substation 67 on President’s Island. The new fiber optic wires can be remotely switched by the operators at SCADA.
His crew of four linemen and four apprentice linemen uses a roller to simultaneously remove the old wire and install the new wire. Because temperature can affect the sag of the wires, the crew must set them just right so that they don’t get too tight in the winter or too loose in the summer.
Jones says it takes about an hour to climb each tower and that they’ll spend about a day on each tower. The 20 towers on President’s Island were a month-long job. Jones and most of his contemporaries learned to do their job on the job, but today, new hires usually come through Southwest Tennessee’s Apprentice Lineman Program, which is a nine-month course.
Although Jones believes there are women who could do his job, there are only men working on the lines as of now. They range in age from their 20s to their 50s and are in pretty good shape. “It’s a physical job. It’s hot and it’s cold,” he says. But the danger lies with the electricity, which Jones says can be unpredictable. "If it goes in you, it’s gotta come out,” he says, adding that he just wants to retire with all of his fingers and toes intact.
Despite the toughness and danger associated with his job, Jones says he is in awe of his wife, who stayed home with their two daughters (now 15 and 17) until recently. “She’s definitely had the harder job,” he says.
After 20 years of marriage, his wife doesn’t like to hear about his daily experiences. “She worries, but tries not to think about it,” says Jones. “She knows I’ve got to do it, but we don’t talk about it anymore.
Jones can tell you some horror stories, but insists that most accidents are the result of shortcuts. “It’s hard to get hurt of you do everything you’re supposed to do,” he says.
Community Shred Day
Get an early start on Earth Day by taking advantage of a free document shredding service this month.
Cintas Document Management and Cadence Bank are hosting the fifth-annual "Community Shred Day" event on April 19, 22 and 26.
Memphis residents and businesses can bring unwanted documents to the events, where Cintas will securely shred them for free.
The Cadence branch at 7878 Farmington Blvd. will accept documents April 19 from 9 a.m.-noon; the branch at 1516 Union Ave. will accept documents on April 22 from 9 a.m.-noon; and the 591 S. Mendenhall branch on April 26 from 9 a.m.-noon.
Shredding sensitive documents like bank statements, etc. can reduce identity theft issues and the load on local landfills. All of the paper received at these events are recycled into paper pulp for re-use. During last year's event, over 50,000 pounds of documents were shredded.
The "Community Shred Day" limits each person to five boxes of paper documents.
Cintas Document Management and Cadence Bank are hosting the fifth-annual "Community Shred Day" event on April 19, 22 and 26.
Memphis residents and businesses can bring unwanted documents to the events, where Cintas will securely shred them for free.
The Cadence branch at 7878 Farmington Blvd. will accept documents April 19 from 9 a.m.-noon; the branch at 1516 Union Ave. will accept documents on April 22 from 9 a.m.-noon; and the 591 S. Mendenhall branch on April 26 from 9 a.m.-noon.
Shredding sensitive documents like bank statements, etc. can reduce identity theft issues and the load on local landfills. All of the paper received at these events are recycled into paper pulp for re-use. During last year's event, over 50,000 pounds of documents were shredded.
The "Community Shred Day" limits each person to five boxes of paper documents.
Wednesday, April 13, 2011
Baby Steps
Our Baby Steps campaign was so successful last year, we decided to keep it going. We have three new commercials making the rounds. Click below to watch! And FYI--no real actors were used in the making of these ads. The people that you see below are all talented employees of MLGW.
MLGW Strengthens System Against Potential Earthquake Damage
The devastation brought on by the massive earthquake in Japan has increased both awareness and concern of earthquake preparedness across the globe. The subject is especially relevant to Shelby County residents, given the region’s proximity to the New Madrid fault and the 200th anniversary of the New Madrid Earthquakes of 1811 and 1812.
For the past several years, MLGW has taken a leading role in local earthquake preparation through its proactive seismic retrofitting efforts. Seismic retrofitting is the modification of existing structures to make them more resistant to seismic activity, ground motion, or soil failure due to earthquakes. In addition, MLGW's safety meetings in March focused on earthquake safety.
To illustrate MLGW's efforts as a company, MLGW has produced a series of videos entitled “Structurally Sound,” that highlight the utility’s efforts to brace its system against earthquake damage. The videos can be seen on MLGW’s Youtube channel. Customers can also request to have a DVD mailed to their home or business by contacting MLGW at 528-4557 or e-mailing corpcomm@mlgw.org.
Since 1990, MLGW has spent nearly $81 million on seismic mitigation projects:
Some of these improvements include:
• Improvements to water facilities include retrofits at four pumping stations to include aerator, filter, and pump buildings.
• Installation of reservoir-mounted high service pumps at three pumping stations to negate the effect of building collapse hazards on transmission or pumping capabilities.
• Emergency generators have been installed at six water pumping stations, with a second backup generator project currently nearing completion.
• Anchoring of transformers and other equipment at electric substations and other areas.
• Securing a total of $6 million in FEMA grants.
• Replacing older cast iron gas mains with polyethylene, which is more flexible and reliable.
• Relocating critical areas such as the Customer Care Center, Commercial Resource Center and Information Technology from the Administration Building to MLGW’s Netters Business Center location on Whitten Road for business continuity.
• Retrofitting of truck canopies at work centers to prevent damage to parked crew trucks.
For the past several years, MLGW has taken a leading role in local earthquake preparation through its proactive seismic retrofitting efforts. Seismic retrofitting is the modification of existing structures to make them more resistant to seismic activity, ground motion, or soil failure due to earthquakes. In addition, MLGW's safety meetings in March focused on earthquake safety.
To illustrate MLGW's efforts as a company, MLGW has produced a series of videos entitled “Structurally Sound,” that highlight the utility’s efforts to brace its system against earthquake damage. The videos can be seen on MLGW’s Youtube channel. Customers can also request to have a DVD mailed to their home or business by contacting MLGW at 528-4557 or e-mailing corpcomm@mlgw.org.
Since 1990, MLGW has spent nearly $81 million on seismic mitigation projects:
Some of these improvements include:
• Improvements to water facilities include retrofits at four pumping stations to include aerator, filter, and pump buildings.
• Installation of reservoir-mounted high service pumps at three pumping stations to negate the effect of building collapse hazards on transmission or pumping capabilities.
• Emergency generators have been installed at six water pumping stations, with a second backup generator project currently nearing completion.
• Anchoring of transformers and other equipment at electric substations and other areas.
• Securing a total of $6 million in FEMA grants.
• Replacing older cast iron gas mains with polyethylene, which is more flexible and reliable.
• Relocating critical areas such as the Customer Care Center, Commercial Resource Center and Information Technology from the Administration Building to MLGW’s Netters Business Center location on Whitten Road for business continuity.
• Retrofitting of truck canopies at work centers to prevent damage to parked crew trucks.
Friday, April 8, 2011
MLGW weighing peak-hours pricing
From today's Commercial Appeal....
MLGW weighing peak-hours pricing
Volunteers would test new system
Memphis Light, Gas and Water Division is poised to take another step toward charging customers different electricity rates at different times.
The utility is likely to seek volunteers for a "time-of-use metering" experiment among the roughly 1,000 households that have already agreed to participate in the Smart Grid Demonstration Project.
The utility has given the 1,000 households special meters that measure their electricity consumption every 15 minutes, and in-home displays or the Internet show charts that give these customers a much clearer sense of how they are using electricity than does a monthly bill, said Becky Williamson, the utility's strategic marketing coordinator.
The volunteers within this group would agree to a new pricing system in which electricity rates could shift depending on the time of day.
The utility hopes to encourage people to use less electricity through steps such as adjusting thermostats, she said. It also wants to encourage people to delay chores until off-peak hours. For instance, customers would pay less to run a dishwasher at night than during the day.
"The time-of-use option is kind of the financial reward for doing that," Williams said.
Rates aren't final yet, and MLGW's board is likely to review the concept at a meeting later this month, Williamson said. If approved, the program would start in October. The demonstration project is scheduled to end in December 2012 and the utility hopes to use data gathered from the project to help determine next steps, she said.
The program will only affect a small number of customers, but it reflects a larger trend.
Both MLGW and the agency from which it buys its electricity, the Tennessee Valley Authority, are taking slow steps toward "time-of-use metering."
It's expensive for TVA to produce electricity at peak times, such as hot summer days when many people are running air conditioners.
That's because TVA has to turn on additional power plants. The agency wants to avoid the cost of running these plants and building new ones.
A much more limited version of the time-of-use concept is already in place.
Starting this month, TVA began charging different electricity rates at different seasons of the year, and MLGW is passing the changes to its customers. The differences are quite small.
"The emphasis, again, is just to introduce the concept to the customers," said Rod Cleek, assistant manager of MLGW's budget, plant and rates department.
The move from the old pricing system will actually save customers some money, he said.
For instance, an MLGW residential household using 100 kilowatt hours of electricity per month paid $96.71 before the move to the new system.
Under the new rates, the same amount of electricity would cost $95.49 in the summer months of June through September.
In the winter months of December through March, the same amount of electricity would cost 12 cents less, or $95.37.
In the remaining spring and fall months, the price for the same amount of electricity would drop an additional 63 cents to $94.74, Cleek said.
In April 2012, TVA is scheduled to begin charging MLGW different wholesale rates at different times of the day, said MLGW controller Dana Jeanes.
MLGW might not immediately pass the rates along to customers, since it would have to install the high-tech "smart meters" in more households first, he said.
MLGW weighing peak-hours pricing
Volunteers would test new system
Memphis Light, Gas and Water Division is poised to take another step toward charging customers different electricity rates at different times.
The utility is likely to seek volunteers for a "time-of-use metering" experiment among the roughly 1,000 households that have already agreed to participate in the Smart Grid Demonstration Project.
The utility has given the 1,000 households special meters that measure their electricity consumption every 15 minutes, and in-home displays or the Internet show charts that give these customers a much clearer sense of how they are using electricity than does a monthly bill, said Becky Williamson, the utility's strategic marketing coordinator.
The volunteers within this group would agree to a new pricing system in which electricity rates could shift depending on the time of day.
The utility hopes to encourage people to use less electricity through steps such as adjusting thermostats, she said. It also wants to encourage people to delay chores until off-peak hours. For instance, customers would pay less to run a dishwasher at night than during the day.
"The time-of-use option is kind of the financial reward for doing that," Williams said.
Rates aren't final yet, and MLGW's board is likely to review the concept at a meeting later this month, Williamson said. If approved, the program would start in October. The demonstration project is scheduled to end in December 2012 and the utility hopes to use data gathered from the project to help determine next steps, she said.
The program will only affect a small number of customers, but it reflects a larger trend.
Both MLGW and the agency from which it buys its electricity, the Tennessee Valley Authority, are taking slow steps toward "time-of-use metering."
It's expensive for TVA to produce electricity at peak times, such as hot summer days when many people are running air conditioners.
That's because TVA has to turn on additional power plants. The agency wants to avoid the cost of running these plants and building new ones.
A much more limited version of the time-of-use concept is already in place.
Starting this month, TVA began charging different electricity rates at different seasons of the year, and MLGW is passing the changes to its customers. The differences are quite small.
"The emphasis, again, is just to introduce the concept to the customers," said Rod Cleek, assistant manager of MLGW's budget, plant and rates department.
The move from the old pricing system will actually save customers some money, he said.
For instance, an MLGW residential household using 100 kilowatt hours of electricity per month paid $96.71 before the move to the new system.
Under the new rates, the same amount of electricity would cost $95.49 in the summer months of June through September.
In the winter months of December through March, the same amount of electricity would cost 12 cents less, or $95.37.
In the remaining spring and fall months, the price for the same amount of electricity would drop an additional 63 cents to $94.74, Cleek said.
In April 2012, TVA is scheduled to begin charging MLGW different wholesale rates at different times of the day, said MLGW controller Dana Jeanes.
MLGW might not immediately pass the rates along to customers, since it would have to install the high-tech "smart meters" in more households first, he said.
Damage by the Numbers
Preliminary storm damage estimates include 75 poles, 140 locations that required replacement of primary lines, hundreds of locations that required replacement of secondary lines, 200 tree trimming locations, and 23 transformer replacements.
Current estimate for the storm is approximately $3M. Disaster threshold in Shelby County is $3M, and that has been reached. We must now reach the disaster threshold for entire state, which is $7M.
In order to get FEMA assistance, the State must be declared a disaster by TEMA. We are closely monitoring the situation with TEMA as they continue to get costs across the State. Once the costs are accumulated and TEMA determines the storms should be determined a disaster, it has to go through a process of the Governor requesting the President that the State be declared a disaster in the affected areas.
If a declaration is made, we are reimbursed approximately 75% of eligible costs. Any costs incurred by MLGW would come out of our operating expenses and would have no affect on rates.
Current estimate for the storm is approximately $3M. Disaster threshold in Shelby County is $3M, and that has been reached. We must now reach the disaster threshold for entire state, which is $7M.
In order to get FEMA assistance, the State must be declared a disaster by TEMA. We are closely monitoring the situation with TEMA as they continue to get costs across the State. Once the costs are accumulated and TEMA determines the storms should be determined a disaster, it has to go through a process of the Governor requesting the President that the State be declared a disaster in the affected areas.
If a declaration is made, we are reimbursed approximately 75% of eligible costs. Any costs incurred by MLGW would come out of our operating expenses and would have no affect on rates.
Electric Vehicle Charging Stations Proposed for Memphis Area
From the Flyer...
Electric Vehicle Charging Stations Proposed for Memphis Area
First Memphis managed to elbow its way into ECOtality North America's six-state electric vehicle project and now it's on the verge of getting 69 charging stations.
After initially favoring Knoxville, Chattanooga, and Nashville for the demonstration project that seeks to accelerate use of electric cars, Memphis signed on to the initiative in February. The project is funded by a $99.8 million grant from the U.S. Department of Energy and also includes Arizona, California, Oregon, Texas, and Washington.
Today, members of the Bartlett, Collierville, Germantown, and Memphis planning departments briefed their mayors about where they think the charging stations should be.
These are the proposed locations:
Bartlett
- Bartlett Boulevard/Malco West
- Kirby-Whitten/Stage
- Schnucks
- Kirby-Whitten/Hollywood Cinema
- Bartlett Performing Arts Center/Recreation Center
- Saint Francis Bartlett Hospital/Malco/Hotel area
- Malco Wolfchase
- Walmart
Collierville
- Town Square
- Collierville Middle School
- Collierville United Methodist Church
- Carrier Air Conditioning
- Schilling Office Park
- FedEx Technology Center
- Courtyard Marriott
- Central Church
- Baptist Memorial Hospital
- Collierville Town Hall
- Collierville Malco
- First Baptist Church
- Collierville Community Center
- Collierville High School
- W. C. Johnson Park
Germantown
- Germantown Performing Arts Centre
- Municipal Center
- Germantown Library
- Pickering Center
- Methodist Hospital
- Baptist Rehabilitation
- Forest Hill/Poplar Shopping
- Carrefour Center
- Germantown/Poplar Shopping
- Germantown Village Square
- Germantown Collection
- Exeter Village
- Saddle Creek/Saddle Creek South
Memphis
- Mississippi Greenbelt Park
- Peabody Place/Hotel
- National Civil Rights Museum
- Rhodes College
- Union at Cooper/Overton Square
- Christian Brothers University
- Tiger Lane
- Oak Court Mall/Laurelwood
- Botanic Garden/Audubon Park
- Racquet Club of Memphis
- Malco Paradiso
- Shelby Farms Park
- Wolfchase Galleria Mall
- I-40/Arlington
- FedEx Headquarters
- Hickory Ridge Mall
- Baptist Hospital
- Saint Francis Hospital
- Memphis International Airport
- Soulsville/Stax Museum
- St. Jude Children's Research Hospital
- Memphis Zoo/Brooks Museum of Art
- Pink Palace Museum
- Dixon Gallery and Gardens
- Theatre Memphis
- Lichterman Nature Center
- Medical Center/UT
- Agricenter International
- MLGW (six locations)
- Millington Library
- Frayser Library
- Raleigh Library
- Randolph Library
- Benjamin L. Hooks Library
- East Shelby Library
- Whitehaven Library
- Bert Ferguson Library
In addition to these public charging stations, anyone who buys the new Nissan LEAF electric car or the Chevrolet Volt hybrid gets a free home charger.
Electric Vehicle Charging Stations Proposed for Memphis Area
First Memphis managed to elbow its way into ECOtality North America's six-state electric vehicle project and now it's on the verge of getting 69 charging stations.
After initially favoring Knoxville, Chattanooga, and Nashville for the demonstration project that seeks to accelerate use of electric cars, Memphis signed on to the initiative in February. The project is funded by a $99.8 million grant from the U.S. Department of Energy and also includes Arizona, California, Oregon, Texas, and Washington.
Today, members of the Bartlett, Collierville, Germantown, and Memphis planning departments briefed their mayors about where they think the charging stations should be.
These are the proposed locations:
Bartlett
- Bartlett Boulevard/Malco West
- Kirby-Whitten/Stage
- Schnucks
- Kirby-Whitten/Hollywood Cinema
- Bartlett Performing Arts Center/Recreation Center
- Saint Francis Bartlett Hospital/Malco/Hotel area
- Malco Wolfchase
- Walmart
Collierville
- Town Square
- Collierville Middle School
- Collierville United Methodist Church
- Carrier Air Conditioning
- Schilling Office Park
- FedEx Technology Center
- Courtyard Marriott
- Central Church
- Baptist Memorial Hospital
- Collierville Town Hall
- Collierville Malco
- First Baptist Church
- Collierville Community Center
- Collierville High School
- W. C. Johnson Park
Germantown
- Germantown Performing Arts Centre
- Municipal Center
- Germantown Library
- Pickering Center
- Methodist Hospital
- Baptist Rehabilitation
- Forest Hill/Poplar Shopping
- Carrefour Center
- Germantown/Poplar Shopping
- Germantown Village Square
- Germantown Collection
- Exeter Village
- Saddle Creek/Saddle Creek South
Memphis
- Mississippi Greenbelt Park
- Peabody Place/Hotel
- National Civil Rights Museum
- Rhodes College
- Union at Cooper/Overton Square
- Christian Brothers University
- Tiger Lane
- Oak Court Mall/Laurelwood
- Botanic Garden/Audubon Park
- Racquet Club of Memphis
- Malco Paradiso
- Shelby Farms Park
- Wolfchase Galleria Mall
- I-40/Arlington
- FedEx Headquarters
- Hickory Ridge Mall
- Baptist Hospital
- Saint Francis Hospital
- Memphis International Airport
- Soulsville/Stax Museum
- St. Jude Children's Research Hospital
- Memphis Zoo/Brooks Museum of Art
- Pink Palace Museum
- Dixon Gallery and Gardens
- Theatre Memphis
- Lichterman Nature Center
- Medical Center/UT
- Agricenter International
- MLGW (six locations)
- Millington Library
- Frayser Library
- Raleigh Library
- Randolph Library
- Benjamin L. Hooks Library
- East Shelby Library
- Whitehaven Library
- Bert Ferguson Library
In addition to these public charging stations, anyone who buys the new Nissan LEAF electric car or the Chevrolet Volt hybrid gets a free home charger.
MLGW to Complete Storm Restoration Today
MLGW crews this morning are beginning the final stages of restoration following Monday’s storm. Since Monday, MLGW has restored power to 70,000 of 71,000 customers, with remaining customers to be restored today. In terms of damage to MLGW’s system, this storm ranks as the fifth strongest in recent history.
To summarize:
• All outages have been assigned to crews at this point.
• MLGW will retain some crews on standby this weekend.
• Customers still without power should call 544-6500 today to ensure their outage is logged in the system.
• To report an emergency such as downed wires or gas leaks, please call 528-4465.
• MLGW’s Customer Care Center will be open until 11:30 p.m. tonight to take customer calls (544-MLGW).
• Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here
• Customers can report streetlight outages at 820-7878 or online here
• MLGW Leased Outdoor Lighting customers can report leased light outages by calling 528-4548 or through MLGW’s online reporting system here (MLGW will need your name, phone number and address.)
• MLGW will continue to update customers today via Twitter and Facebook
To summarize:
• All outages have been assigned to crews at this point.
• MLGW will retain some crews on standby this weekend.
• Customers still without power should call 544-6500 today to ensure their outage is logged in the system.
• To report an emergency such as downed wires or gas leaks, please call 528-4465.
• MLGW’s Customer Care Center will be open until 11:30 p.m. tonight to take customer calls (544-MLGW).
• Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here
• Customers can report streetlight outages at 820-7878 or online here
• MLGW Leased Outdoor Lighting customers can report leased light outages by calling 528-4548 or through MLGW’s online reporting system here (MLGW will need your name, phone number and address.)
• MLGW will continue to update customers today via Twitter and Facebook
Thursday, April 7, 2011
Why not bury the lines?
Here are a few interesting tidbits of info:
Every time we get a large outage, people suggest that we put all of our lines underground. At today's board meeting, our President & CEO, Jerry Collins, shared these figures with the board:
Over the past 30 years, storm outage restoration has cost us $100 million. To put all lines underground would cost about $3 billion.
Other underground facts:
--Underground lines are fed by above-ground substations, so they aren't failsafe.
--Switching from overhead to underground in places like Midtown would likely result in costly and inconvenient relocation of water, sewer or gas lines.
This storm ranks 5th in recent history in terms of the damage to MLGW's system.
Every time we get a large outage, people suggest that we put all of our lines underground. At today's board meeting, our President & CEO, Jerry Collins, shared these figures with the board:
Over the past 30 years, storm outage restoration has cost us $100 million. To put all lines underground would cost about $3 billion.
Other underground facts:
--Underground lines are fed by above-ground substations, so they aren't failsafe.
--Switching from overhead to underground in places like Midtown would likely result in costly and inconvenient relocation of water, sewer or gas lines.
This storm ranks 5th in recent history in terms of the damage to MLGW's system.
4:30 Update
Here's a brief update of MLGW's restoration efforts as of 4:30 pm today:
● MLGW currently has about 4,400 customers without power. Full restoration is still expected on Friday.
● Much like yesterday, restoration numbers continue to improve at a slow, steady pace, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe.
● MLGW's outage map numbers should decrease more significantly this evening.
● In addition, MLGW workers are working smaller and smaller pockets of outages.
● There are more than 125 MLGW and contract crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas. These areas suffered the most intense damage and as a result, are requiring the greatest amount of work to restore power.
● MLGW crews are now bolstered by 25 out of town crews to assist in the effort.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties yesterday gaining access to some areas where gates are locked.
● Next update will take place at 8:30 p.m.
● MLGW currently has about 4,400 customers without power. Full restoration is still expected on Friday.
● Much like yesterday, restoration numbers continue to improve at a slow, steady pace, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe.
● MLGW's outage map numbers should decrease more significantly this evening.
● In addition, MLGW workers are working smaller and smaller pockets of outages.
● There are more than 125 MLGW and contract crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas. These areas suffered the most intense damage and as a result, are requiring the greatest amount of work to restore power.
● MLGW crews are now bolstered by 25 out of town crews to assist in the effort.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties yesterday gaining access to some areas where gates are locked.
● Next update will take place at 8:30 p.m.
8:30am Update
Here's a brief update of MLGW's restoration efforts:
● MLGW currently has about 6,300 customers without power.
● Restoration numbers continue to improve at a slow, steady pace, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe.
● Today's progress will likely be similar to yesterday's, with outage map numbers holding fairly steady, then dropping off into the afternoon and evening as MLGW crews complete their work.
● In addition, MLGW workers are working smaller and smaller pockets of outages.
● There are more than 125 MLGW and contract crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas. These areas suffered the most intense damage and as a result, are requiring the greatest amount of work to restore power.
● MLGW crews are now bolstered by 25 out of town crews to assist in the effort.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties yesterday gaining access to some areas where gates are locked.
● Next update will take place at 4:30 p.m.
● MLGW currently has about 6,300 customers without power.
● Restoration numbers continue to improve at a slow, steady pace, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe.
● Today's progress will likely be similar to yesterday's, with outage map numbers holding fairly steady, then dropping off into the afternoon and evening as MLGW crews complete their work.
● In addition, MLGW workers are working smaller and smaller pockets of outages.
● There are more than 125 MLGW and contract crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas. These areas suffered the most intense damage and as a result, are requiring the greatest amount of work to restore power.
● MLGW crews are now bolstered by 25 out of town crews to assist in the effort.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties yesterday gaining access to some areas where gates are locked.
● Next update will take place at 4:30 p.m.
Wednesday, April 6, 2011
9pm Update
MLGW currently has about 9,000 customers without power.
● Restoration numbers have progressed slowly today, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe for our employees. Restoration numbers have improved over the past several hours. We have more than 125 crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties today gaining access to some areas where gates are locked.
● Next update will be at 9 a.m.
● Restoration numbers have progressed slowly today, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe for our employees. Restoration numbers have improved over the past several hours. We have more than 125 crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas.
● Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews experienced some difficulties today gaining access to some areas where gates are locked.
● Next update will be at 9 a.m.
Restoration Update 5pm
• There are currently a little over 11,000 customers without power. We've restored power to about 60,000 customers.
• Restoration numbers have progressed slowly today, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe for our employees to work. Restoration numbers should improve this afternoon and evening. We have more than 100 crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas.
• Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews have experience some difficulties today gaining access to some areas where gates are locked.
• For some customers, it could be Friday before final restoration is completed.
• Customers who are still without power need to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. Some customers may notice when calling that the MLGW outage system indicates their outage is being reported for the first time. This indicates that a problem further up the electric system has been fixed, but a new problem has been detected.
• To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
• MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines-even if their home or area has experienced a loss of power the lines could still be energized.
• Customers using generators are reminded that they should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Next update will take place at 8:30 pm tonight
• Restoration numbers have progressed slowly today, mainly because the type of work MLGW crews are doing requires these areas to stay de-energized to make it safe for our employees to work. Restoration numbers should improve this afternoon and evening. We have more than 100 crews currently in the field whose primary focus is the heavily damaged areas in the south part of the I-240 loop, including the Orange Mound and Colonial Acres areas.
• Customers still without power are asked to leave their back gates accessible for MLGW employees if their electric lines are in the back yard. MLGW crews have experience some difficulties today gaining access to some areas where gates are locked.
• For some customers, it could be Friday before final restoration is completed.
• Customers who are still without power need to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. Some customers may notice when calling that the MLGW outage system indicates their outage is being reported for the first time. This indicates that a problem further up the electric system has been fixed, but a new problem has been detected.
• To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
• MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines-even if their home or area has experienced a loss of power the lines could still be energized.
• Customers using generators are reminded that they should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Next update will take place at 8:30 pm tonight
MLGW Restoration Update: 8:30 a.m. Wednesday
MLGW Restoration Update: 8:30 a.m. Wednesday
(April 6, 2011)—Hundreds of MLGW employees continue to work diligently to restore power to customers without power following Monday’s storm. As of 8:30 a.m., about 12,000 customers remain without power. MLGW still estimates that it will be Friday before the restoration is complete. Power has been restored to nearly 59,000 customers to this point
Over 100 crews are currently in the field working to repair MLGW’s electric system. There are now 20 outside crews that are working alongside MLGW employees. MLGW will have a heavy presence in the south part of the I-240 loop today, where the storm’s damage was heaviest. MLGW crews have continued to work 24 hours a day, in 16-hour shifts.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
(April 6, 2011)—Hundreds of MLGW employees continue to work diligently to restore power to customers without power following Monday’s storm. As of 8:30 a.m., about 12,000 customers remain without power. MLGW still estimates that it will be Friday before the restoration is complete. Power has been restored to nearly 59,000 customers to this point
Over 100 crews are currently in the field working to repair MLGW’s electric system. There are now 20 outside crews that are working alongside MLGW employees. MLGW will have a heavy presence in the south part of the I-240 loop today, where the storm’s damage was heaviest. MLGW crews have continued to work 24 hours a day, in 16-hour shifts.
MLGW is still asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Tuesday, April 5, 2011
8:30pm Update
Here's a brief status update on MLGW's restoration efforts:
--Currently about 14,800 customers without power. We've restored power to about 56,000 customers.
--We have about 125 crews currently in the field.
--MLGW's Customer Care Center will be open overnight again to serve customers (544-6549).
--The heaviest damage was inflicted inside the I-240 loop, particularly in the southern portion of that area.
--For some customers, it could be Friday before final restoration is completed.
--Customers who are still without power need to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system.
--To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
--MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized.
--Customers using generators are reminded that they should only be operated in a well-ventilated and dry area, away from air intakes to the home.
--Next update will take place at 8:30 am tomorrow morning.
--Currently about 14,800 customers without power. We've restored power to about 56,000 customers.
--We have about 125 crews currently in the field.
--MLGW's Customer Care Center will be open overnight again to serve customers (544-6549).
--The heaviest damage was inflicted inside the I-240 loop, particularly in the southern portion of that area.
--For some customers, it could be Friday before final restoration is completed.
--Customers who are still without power need to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system.
--To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
--MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized.
--Customers using generators are reminded that they should only be operated in a well-ventilated and dry area, away from air intakes to the home.
--Next update will take place at 8:30 am tomorrow morning.
MLGW Restoration Update: 5 p.m. Tuesday
(April 5, 2011)—MLGW crews continued their around-the-clock efforts to restore power Tuesday. Bolstered by 17 out-of-town crews, workers cleared debris, trimmed trees and repaired lines, poles and other electric equipment damaged by Monday’s storm. About 17,000 customers remain without power. There are currently 75 crews in the field performing troubleshooting, tree trimming and pole and line repairs.
Power has been restored to more than 54,000 customers to this point. The heaviest damage was inflicted inside the I-240 loop, particularly in the southern portion of that area.
MLGW crews have continued to work 24 hours a day, in 16-hour shifts in order to restore power. For some customers, it could be Friday before final restoration is completed.
MLGW is now asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.
(April 5, 2011)—MLGW crews continued their around-the-clock efforts to restore power Tuesday. Bolstered by 17 out-of-town crews, workers cleared debris, trimmed trees and repaired lines, poles and other electric equipment damaged by Monday’s storm. About 17,000 customers remain without power. There are currently 75 crews in the field performing troubleshooting, tree trimming and pole and line repairs.
Power has been restored to more than 54,000 customers to this point. The heaviest damage was inflicted inside the I-240 loop, particularly in the southern portion of that area.
MLGW crews have continued to work 24 hours a day, in 16-hour shifts in order to restore power. For some customers, it could be Friday before final restoration is completed.
MLGW is now asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.
Day Two of Restoration Efforts
MLGW Begins Day Two of Restoration Efforts
Full restoration still expected by end of day Friday
(April 5, 2011)—MLGW crews are now in their second day of around-the-clock work to restore power to customers affected by yesterday’s storm. Power has been restored to more than 50,000 customers, and 20,000 customers remain without power. MLGW crews have continued to work 24 hours a day, in 16-hour shifts in order to restore power. There are currently 75 crews in the field performing troubleshooting, tree trimming and pole and line repairs.
Due to this extensive damage, it could take up to four days for all customers to be restored, though most of the affected customers can expect to have power restored before then.
MLGW is now asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
Full restoration still expected by end of day Friday
(April 5, 2011)—MLGW crews are now in their second day of around-the-clock work to restore power to customers affected by yesterday’s storm. Power has been restored to more than 50,000 customers, and 20,000 customers remain without power. MLGW crews have continued to work 24 hours a day, in 16-hour shifts in order to restore power. There are currently 75 crews in the field performing troubleshooting, tree trimming and pole and line repairs.
Due to this extensive damage, it could take up to four days for all customers to be restored, though most of the affected customers can expect to have power restored before then.
MLGW is now asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. An example of a weatherhead can be found here: http://mlgw.com/images/weather_head.jpg
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465
• Customer Care Center: 544-MLGW (6549)
• www.twitter.com/mlgw (customers can get additional information about outages and other utility related subjects through Twitter, but still must report their outage at 544-6500 for it to be entered into MLGW’s system).
• www.facebook.com/mlgw1
Downed Power Lines
MLGW is reinforcing the need for safety around downed power lines and other potential hazards as Memphis and Shelby County residents begin debris removal from businesses and homes.
MLGW urges customers to be aware of their surroundings as they sift through debris. Customers should avoid contact with downed power lines—even if their home or area has experienced a loss of power the lines could still be energized. Also, if they are not careful, it is possible for the body to become a conduit for an electrical current, which could result in serious injury or death.
Customers are also asked to avoid the immediate area where MLGW crews are working. These work sites can be extremely hazardous.
Generator Safety Tips
• Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
• A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home.
• Do not attempt to restore power to your entire house by plugging the generator into a wall outlet. The electricity produced by a generator cannot only ruin your home’s wiring and start a fire, but it can also feed back into the utility system and energize a line thought to be without power possibly killing utility workers trying to restore power. It can also cause damage to the generator when electric service is restored.
• Handle fuel carefully. Turn the generator off prior to refueling. Gasoline, kerosene and other flammable liquids should be stored outside of living areas in properly labeled safety containers.
• Turn off or disconnect all appliances prior to operating a portable generator. Once the generator is running, appliances powered by the generator can be turned on one at a time.
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