After last night's storm, we just wanted to remind you of a few things:
Important Numbers
• Outage Reporting--544-6500
Note: You cannot report an outage via Twitter or Facebook, you must call 544-6500 to enter it into our system.
• Emergency (downed power lines, gas leaks, etc.)--528-4465
• Customer Care Center--544-MLGW (6549)
Customers with Internet access can:
• Download MLGW’s storm preparedness brochure
• View MLGW’s outage map at mlgw.com for live updates
• Receive updates and assistance through Twitter if outages exceed 10,000 customers or more.
Again, please note that you cannot report an outage via Twitter or Facebook, you must call 544-6500 to enter it into our system.
Friday, February 25, 2011
Thursday, February 24, 2011
Storm Update
As of 8:20 we have over 300 outages affecting more than 25,000 customers. 18 circuits are out. Once repaired, power will come quickly.
Report all outages to 544-6500.
Report downed power lines and gas leaks to the Emergency Hotline 528-4465.
Check our live outage map for current information.
If you want an individual update, follow @MLGW on Twitter and Direct Message (DM) us with your address. We will provide individual updates until 10:00pm.
Report all outages to 544-6500.
Report downed power lines and gas leaks to the Emergency Hotline 528-4465.
Check our live outage map for current information.
If you want an individual update, follow @MLGW on Twitter and Direct Message (DM) us with your address. We will provide individual updates until 10:00pm.
Wednesday, February 23, 2011
North Community Office is OPEN today
The plumbing repairs at our North Community Office were completed yesterday. The office will be OPEN today.
Tuesday, February 22, 2011
Electric Vehicles in Memphis
All Tennessee residents are now eligible to participate in The Electric Vehicle (EV) Project, including customers in the Memphis area. Memphis will also receive public charging infrastructure as a result.
As the project manager for The EV Project, ECOtality will oversee the installation of commercial and residential charging stations in 18 cities and major metropolitan areas in six states and the District of Columbia. The project will provide an EV infrastructure to support the deployment of 8,300 EVs. The project is funded by the U.S. Department of Energy through a federal stimulus grant of $114.8 million, made possible by the American Recovery and Reinvestment Act (ARRA). The grants are matched by private investment, bringing the total value of the project to approximately $230 million.
MLGW will be heavily involved in this initiative.
• As part of its commitment to Green and renewable energy initiatives, MLGW supports the inclusion of the Memphis area in The EV Project, which includes other Tennessee cities such as Nashville, Knoxville, and Chattanooga.
• The EV Project will study the electric vehicle environment, collecting data that characterizes the utilization of charging infrastructure, the interaction between vehicle use and charger availability, the effectiveness of public charging models, the interaction of charge infrastructure with the electric grid and the effectiveness of various charge infrastructure locations.
• MLGW will work with the municipalities to identify and install charging stations at different locations in Shelby County.
• Charging stations should be installed by September 2011.
• MLGW is working with the City of Memphis, TVA, and Electric Power Research Institute (EPRI) to study how the new vehicles would affect the power distribution network.
• The EV Project is scheduled last through June of 2013.
• MLGW is purchasing five electric vehicles in 2011 for company use.
• MLGW plans to simplify charging needs of our customers by providing and maintaining all charging stations.
• MLGW encourages the expanded use of electric vehicles as alternatives to petroleum-fueled vehicles for area residents, businesses and organizations. Customers that operate delivery services are especially well-suited to take advantage of the benefits of electric vehicles.
As the project manager for The EV Project, ECOtality will oversee the installation of commercial and residential charging stations in 18 cities and major metropolitan areas in six states and the District of Columbia. The project will provide an EV infrastructure to support the deployment of 8,300 EVs. The project is funded by the U.S. Department of Energy through a federal stimulus grant of $114.8 million, made possible by the American Recovery and Reinvestment Act (ARRA). The grants are matched by private investment, bringing the total value of the project to approximately $230 million.
MLGW will be heavily involved in this initiative.
• As part of its commitment to Green and renewable energy initiatives, MLGW supports the inclusion of the Memphis area in The EV Project, which includes other Tennessee cities such as Nashville, Knoxville, and Chattanooga.
• The EV Project will study the electric vehicle environment, collecting data that characterizes the utilization of charging infrastructure, the interaction between vehicle use and charger availability, the effectiveness of public charging models, the interaction of charge infrastructure with the electric grid and the effectiveness of various charge infrastructure locations.
• MLGW will work with the municipalities to identify and install charging stations at different locations in Shelby County.
• Charging stations should be installed by September 2011.
• MLGW is working with the City of Memphis, TVA, and Electric Power Research Institute (EPRI) to study how the new vehicles would affect the power distribution network.
• The EV Project is scheduled last through June of 2013.
• MLGW is purchasing five electric vehicles in 2011 for company use.
• MLGW plans to simplify charging needs of our customers by providing and maintaining all charging stations.
• MLGW encourages the expanded use of electric vehicles as alternatives to petroleum-fueled vehicles for area residents, businesses and organizations. Customers that operate delivery services are especially well-suited to take advantage of the benefits of electric vehicles.
North Community Office Closed Today & Tomorrow
The North Community Office, which is closed today due to emergency plumbing repairs, will also be closed tomorrow as repairs continue. Employees at this location have been assigned to other locations during this time. MLGW customers can still do business at MLGW's other community offices from 8:30 a.m. to 5 p.m. (the Millington office is open 8 a.m. until 4:30 p.m.).
Main Office
245 South Main
South Community Office
2935 Lamar Avenue
Whitehaven Community Office
1111 East Shelby Drive
Millington Community Office
5131 Navy Road
Main Office
245 South Main
South Community Office
2935 Lamar Avenue
Whitehaven Community Office
1111 East Shelby Drive
Millington Community Office
5131 Navy Road
Thursday, February 17, 2011
TVA's New Rate Structure
TVA has announced it will change its retail base rate structure to reflect seasonal usage, starting with the April 2011 billing period. For MLGW residential customers, the change will have a minimal impact on overall customer bills.
The change will enable TVA to more accurately reflect fluctuating electricity costs on a seasonal basis. Under the new rate structure, TVA defines seasonal periods as Summer (June, July, August and September); Winter (December, January, February and March); and Transition (April, May, October and November.)
Retail rates will be slightly lower in transition months. However, during the winter and summer months, when electricity costs are at their highest, rates will be slightly higher.
On an annual basis, the seasonal rate structure will produce no additional revenues for MLGW or TVA, though customers will benefit from pricing signals that could lead to more efficient usage during peak periods.
The change will enable TVA to more accurately reflect fluctuating electricity costs on a seasonal basis. Under the new rate structure, TVA defines seasonal periods as Summer (June, July, August and September); Winter (December, January, February and March); and Transition (April, May, October and November.)
Retail rates will be slightly lower in transition months. However, during the winter and summer months, when electricity costs are at their highest, rates will be slightly higher.
On an annual basis, the seasonal rate structure will produce no additional revenues for MLGW or TVA, though customers will benefit from pricing signals that could lead to more efficient usage during peak periods.
Latest JD Power Results
The annual results of the J.D. Power & Associates 2011 Electric Utility Business Customer Satisfaction Study are in. While the headline in the Business Journal reads, "J.D. Power: MLGW scores lowest biz customer satisfaction in South" reflects MLGW's standing among 10 utilities in this region, there were a number of other details that were absent from the article.
This is one of three J.D. Power surveys in which MLGW is included, and surveys only business customers of MLGW. It is a smaller survey than the J.D. Power electric residential survey.
In the survey, the average change in scores from last year to this year for all utilities was a four point decrease in scores. MLGW's score improved by 36 points. As such, we were one of the five most improved utilities in the survey.
MLGW's score was 609. This is 36 points better than our 2010 score of 573 and 77 points better than our 2009 score of 532. Our gas residential and electric residential scores have also increased dramatically over this time period as well. We are continuing to consistently improve our scores year every year.
That said, we are keenly aware that MLGW needs to continue to enhance and improve its services to all of its customers, including the business customers in this particular survey. In an effort to do just that, MLGW provided the following to its business customers in 2010:
* Expanding My Account web tools for businesses and organizations in December 2009 and again in 2010, enabling nearly every business and organization (as well as residential customers) to access utility account information and download billing history. Small- to mid-size businesses and organizations can also utilize bill analysis and energy analysis tools, as can MLGW's residential customers.
* MLGW implemented TVA's Trade Ally Network, which enables contractors to participate in TVA training and program marketing while also enabling potential customers to search easily for contractors online.
* MLGW introduced TVA's Commercial Efficiency Advice & Incentive program, which offers assistance and financial incentives for qualified interior lighting and HVAC improvements to non-residential customers with electric demand greater than 50kW.
* MLGW introduced TVA's Fast Cash for Small Business program, which provides rebates when replacing many of the lighting and HVAC systems commonly-used in small businesses.
* MLGW promoted availability of a new $50 million energy efficiency program offered by Pathway Lending to businesses and qualified non-profits (501c3 and 501c6) seeking loans to finance energy improvements.
* MLGW's grant to the Memphis chapter of the U.S. Green Building Council yielded a $10,000 reward check to Big River Engineering & Manufacturing, for achieving LEED New Construction designation with additional points in the energy and water categories on their new downtown facility.
* MLGW's multi-year administration of the U.S. Department of Energy's Energy Efficiency and Conservation Block Grant awarded to the City of Memphis for residential energy efficiency projects will yield more than 800 energy improvement projects for qualified area contractors.
By no means is MLGW perfect. There is still much work to be done. Our goal is to one day be No. 1 in the J.D. Power survey. We have the resolve to meet that goal.
This is one of three J.D. Power surveys in which MLGW is included, and surveys only business customers of MLGW. It is a smaller survey than the J.D. Power electric residential survey.
In the survey, the average change in scores from last year to this year for all utilities was a four point decrease in scores. MLGW's score improved by 36 points. As such, we were one of the five most improved utilities in the survey.
MLGW's score was 609. This is 36 points better than our 2010 score of 573 and 77 points better than our 2009 score of 532. Our gas residential and electric residential scores have also increased dramatically over this time period as well. We are continuing to consistently improve our scores year every year.
That said, we are keenly aware that MLGW needs to continue to enhance and improve its services to all of its customers, including the business customers in this particular survey. In an effort to do just that, MLGW provided the following to its business customers in 2010:
* Expanding My Account web tools for businesses and organizations in December 2009 and again in 2010, enabling nearly every business and organization (as well as residential customers) to access utility account information and download billing history. Small- to mid-size businesses and organizations can also utilize bill analysis and energy analysis tools, as can MLGW's residential customers.
* MLGW implemented TVA's Trade Ally Network, which enables contractors to participate in TVA training and program marketing while also enabling potential customers to search easily for contractors online.
* MLGW introduced TVA's Commercial Efficiency Advice & Incentive program, which offers assistance and financial incentives for qualified interior lighting and HVAC improvements to non-residential customers with electric demand greater than 50kW.
* MLGW introduced TVA's Fast Cash for Small Business program, which provides rebates when replacing many of the lighting and HVAC systems commonly-used in small businesses.
* MLGW promoted availability of a new $50 million energy efficiency program offered by Pathway Lending to businesses and qualified non-profits (501c3 and 501c6) seeking loans to finance energy improvements.
* MLGW's grant to the Memphis chapter of the U.S. Green Building Council yielded a $10,000 reward check to Big River Engineering & Manufacturing, for achieving LEED New Construction designation with additional points in the energy and water categories on their new downtown facility.
* MLGW's multi-year administration of the U.S. Department of Energy's Energy Efficiency and Conservation Block Grant awarded to the City of Memphis for residential energy efficiency projects will yield more than 800 energy improvement projects for qualified area contractors.
By no means is MLGW perfect. There is still much work to be done. Our goal is to one day be No. 1 in the J.D. Power survey. We have the resolve to meet that goal.
Monday, February 14, 2011
Everyone Loves Free Utilities
MLGW's Gift of Comfort program could be the perfect gift for your Valentine or a loved one who is having trouble keeping up with their utility costs. The Gift of Comfort is a program that provides a means for individuals in the community to make a payment towards a customer's utility bill as a gift. Gift of Comfort brochures are available at all MLGW community offices and can be downloaded here. To give this gift, you only need to know the recipient's address. Gifts can be purchased in any amount and will appear as a credit on the recipient's bill. Donations can be made anonymously (a secret Valentine) or a portion of the certificate can be detached and presented to the recipient.
Photo by Romeo's Mom
Wednesday, February 9, 2011
MLGW honored as 2010 Lifesaver of the Year
MLGW was recently honored by Lifeblood as its 2010 Lifesaver of the Year, which is presented to the organization that collects the most blood among all groups in the Memphis area. MLGW employees donated 763 units of blood in 2010, making it the top donor organization in the Memphis area. Potentially, Lifeblood could save up to 3,052 lives with these MLGW blood donations, as one unit of blood can save up to four lives. MLGW has been Lifeblood's leading donor since 2009. Located in the heart of the Memphis medical district (1040 Madison Avenue), Lifeblood is the Memphis regions only full-service, non-profit blood center. Lifeblood is the areas leading provider of blood and blood components to area hospitals, supplying more than 100,000 units for local patient transfusions each year. Lifeblood is a member of America's Blood Centers, an alliance of community-based, non-profit blood centers. Through its neighborhood donor centers and full schedule of mobile blood drives, Lifeblood provides opportunities to donate blood throughout the year. For more information or to schedule an appointment, visit www.lifeblood.orgor call 1-888-LIFEBLOOD.
Tuesday, February 8, 2011
CFL Disposal & Clean Up
We're loving the new Tuesday Green edition of the CA. Today's column by Deanna Caswell focuses on proper clean up and disposal of CFLs...
Practically Green: Beware of toxic mercury inside home's compact fluorescent bulbs
In my last column, I talked about the benefits of compact fluorescent light bulbs over incandescent and how to avoid some of their problems. But, I held out one so I could dedicate a whole column to it: Mercury.
Mercury is a toxic element, and is currently an unavoidable part of CFLs. Each CFL contains about 5 mg of mercury, equivalent to the tip of a ballpoint pen. For comparison, those old mercury thermometers we all used as kids had 50-100 mg of mercury in them. And like the thermometers, the mercury in CFLs is released only if the glass is broken. Broken bulbs release mercury vapor and a mercury- containing phosphor powder.
Home exposure
If you break a bulb, don't freak out. According to energystar.gov, the biggest danger of breaking a CFL in your home is getting cut on the glass. Now, if you break 65 bulbs at once -- leave the house. But one bulb:
1. Open a window, if possible
2. Leave the room for a few minutes to let the vapor dissipate.
3. Sweep up the shards (no vacuum)
4. Wipe the floor with a damp disposable towel.
5. Put all of that in a plastic bag.
Environmental exposure
First, it's important to know that coal- burning energy plants put off mercury, too. And that over the life of an incandescent bulb, the coal-fired power plant will put off about 13.3 mg of mercury, compared with 3.3 mg for the CFL.
A larger problem is spent bulbs tossed into the trash. Once in the landfill, the bulbs will almost surely break. And we don't want mercury in the soil and ground water. In fact, a new Tennessee law (Public Chapter 840) was passed last year that prevents businesses employing more than 10 people or occupying buildings more than 3,000 square feet from tossing their CFLs in the trash. Many states have laws that don't allow homeowners to do it, either.
Proper CFL disposal
Any Home Depot, Lowes, Ace Hardware and IKEA store will recycle them for you.
Energy Star bulbs have a two-year warranty, if one of those goes out early, you can take it back to the retailer.
The Shelby County Hazardous Waste Facility (6305 Haley Road) will also properly dispose of your used CFLs.
If none of these facilities are an option for you, there are mail-back programs available like lamprecycling.com. I've also seen some recommendations to place your bulbs in a crush-proof container before tossing in the bin. But if these options are not available, just make sure your sanitation folks don't use an incinerator. That is bad news for mercury.
So, overall, even if you have to toss them in the trash, the total mercury exposure to the environment is less than incandescent bulbs. But let's not be lazy. It may soon be illegal to throw them in the landfill. Get used to hauling them to the home improvement stores. Before writing this article I had no idea I was doing it wrong. Dang, now I need ANOTHER box in the garage.
Practically Green: Beware of toxic mercury inside home's compact fluorescent bulbs
In my last column, I talked about the benefits of compact fluorescent light bulbs over incandescent and how to avoid some of their problems. But, I held out one so I could dedicate a whole column to it: Mercury.
Mercury is a toxic element, and is currently an unavoidable part of CFLs. Each CFL contains about 5 mg of mercury, equivalent to the tip of a ballpoint pen. For comparison, those old mercury thermometers we all used as kids had 50-100 mg of mercury in them. And like the thermometers, the mercury in CFLs is released only if the glass is broken. Broken bulbs release mercury vapor and a mercury- containing phosphor powder.
Home exposure
If you break a bulb, don't freak out. According to energystar.gov, the biggest danger of breaking a CFL in your home is getting cut on the glass. Now, if you break 65 bulbs at once -- leave the house. But one bulb:
1. Open a window, if possible
2. Leave the room for a few minutes to let the vapor dissipate.
3. Sweep up the shards (no vacuum)
4. Wipe the floor with a damp disposable towel.
5. Put all of that in a plastic bag.
Environmental exposure
First, it's important to know that coal- burning energy plants put off mercury, too. And that over the life of an incandescent bulb, the coal-fired power plant will put off about 13.3 mg of mercury, compared with 3.3 mg for the CFL.
A larger problem is spent bulbs tossed into the trash. Once in the landfill, the bulbs will almost surely break. And we don't want mercury in the soil and ground water. In fact, a new Tennessee law (Public Chapter 840) was passed last year that prevents businesses employing more than 10 people or occupying buildings more than 3,000 square feet from tossing their CFLs in the trash. Many states have laws that don't allow homeowners to do it, either.
Proper CFL disposal
Any Home Depot, Lowes, Ace Hardware and IKEA store will recycle them for you.
Energy Star bulbs have a two-year warranty, if one of those goes out early, you can take it back to the retailer.
The Shelby County Hazardous Waste Facility (6305 Haley Road) will also properly dispose of your used CFLs.
If none of these facilities are an option for you, there are mail-back programs available like lamprecycling.com. I've also seen some recommendations to place your bulbs in a crush-proof container before tossing in the bin. But if these options are not available, just make sure your sanitation folks don't use an incinerator. That is bad news for mercury.
So, overall, even if you have to toss them in the trash, the total mercury exposure to the environment is less than incandescent bulbs. But let's not be lazy. It may soon be illegal to throw them in the landfill. Get used to hauling them to the home improvement stores. Before writing this article I had no idea I was doing it wrong. Dang, now I need ANOTHER box in the garage.
Thursday, February 3, 2011
Breaking It Down
The average home in the TVA region uses more than 15,000 kilowatt hours of energy per year. Here's how that power was used in 2008, the latest year for which a detailed list is available.
Kitchen appliances 23.2%
Water heating 18.8%
Air conditioning 17.9%
Heating 13.5%
Plug load * 10.3%
Laundry 7.2%
Lighting 6.1%
Other equipment 3.0%
* Electronics and small appliances
SOURCE: TVA
Let's put the percentages into perspective. You can clearly see that turning off the lights is not enough to make a dent in your utility bill. At 6.1% of your overall usage, it's pretty low. Still turn them off when not in use, and use energy saving CFLs, but plan to do more than that if you want to save money.
Taken together, heating and air conditioning account for 31.4% of all of your utility costs. That is why we recommended 68 (or lower) in the winter and 78 (or higher) in the summer. Adjusting your thermostat is the #1 way to reduce your utility bill. Buy a programmable thermostat and let it do the work for you.
(It should also be noted that insulating your house and sealing cracks is the best way to keep that expensive air conditioning and heating inside your home!)
Also, look at the water heater--18.8%. All those hot showers, loads of laundry and dishes add up. Take a 5 minute shower, wash full loads of clothes in cold, and wash dishes by hand. Or, just adjust your water heater setting to 120 degrees or low. When you leave town, put it on vacation mode. Buy a tankless water heater when it's time to replace the old one.
If you add up the lights, the plug load (electronics and small appliances) and other equipment, it's 19.4%. So in addition to turning off the lights--turn off the TV and computers, use power strips, and unplug small appliances that don't get used very often.
Kitchen appliances 23.2%
Water heating 18.8%
Air conditioning 17.9%
Heating 13.5%
Plug load * 10.3%
Laundry 7.2%
Lighting 6.1%
Other equipment 3.0%
* Electronics and small appliances
SOURCE: TVA
Let's put the percentages into perspective. You can clearly see that turning off the lights is not enough to make a dent in your utility bill. At 6.1% of your overall usage, it's pretty low. Still turn them off when not in use, and use energy saving CFLs, but plan to do more than that if you want to save money.
Taken together, heating and air conditioning account for 31.4% of all of your utility costs. That is why we recommended 68 (or lower) in the winter and 78 (or higher) in the summer. Adjusting your thermostat is the #1 way to reduce your utility bill. Buy a programmable thermostat and let it do the work for you.(It should also be noted that insulating your house and sealing cracks is the best way to keep that expensive air conditioning and heating inside your home!)
Also, look at the water heater--18.8%. All those hot showers, loads of laundry and dishes add up. Take a 5 minute shower, wash full loads of clothes in cold, and wash dishes by hand. Or, just adjust your water heater setting to 120 degrees or low. When you leave town, put it on vacation mode. Buy a tankless water heater when it's time to replace the old one.
If you add up the lights, the plug load (electronics and small appliances) and other equipment, it's 19.4%. So in addition to turning off the lights--turn off the TV and computers, use power strips, and unplug small appliances that don't get used very often.
Wednesday, February 2, 2011
Newsy
It's a busy news day today! Stories cover outages, bills & payment arrangements, water main breaks and trolleys!
Yesterday got pretty windy and we had scattered outages throughout the city. The weather caused outages to about 8,800 total MLGW customers with a high point of about 5,500 outages yesterday afternoon. Power has been restored to all but a handful of these customers.
This morning, mlgwglen interviewed with local radio personalities Drake and Zeke on 98.1 The Max. Customer bills and payment arrangements were the primary subjects of the interview.
If you missed it, they will replay it this evening. However, mlgwglen provided the following information:
• Customers typically see higher bills in the winter and summer because heating/cooling system use more energy during periods of more extreme temperatures.
• Customers receiving high bills should review their consumption totals rather than simply focusing on the overall amount of the bill.
• Each year, MLGW implements a moratorium on cutoffs from December 15-January 14.
• To help accommodate customers after the expiration of MLGW's annual moratorium on cut-offs on Jan. 14, our call center has expanded its hours of operation to include Saturdays from 9 a.m. until 5 p.m.
• Each Saturday from Feb. 5 until March 5, after which it will return to regular business hours (7 a.m. to 9 p.m. Monday through Friday).
• If customers are having trouble paying their bills, we ask that they contact us so that we can review their options.
In other news, a water main break occurred this morning at S. Third and Interstate 55. Water from the main created ice on the road and two car accidents were reported in the area. Police and TDOT closed the eastbound ramp entering Interstate 55 from S. Third. MLGW continues to repair broken the 10" main, which was likely caused by the drop in temperature last evening. Repairs should be complete this afternoon.
And finally, the Commercial Appeal has a story on the Madison Trolley repairs. The system was shut down last year due to its adverse effects on MLGW's underground services in the area, but if all goes well it will reopen in four weeks. Read the story here.
Yesterday got pretty windy and we had scattered outages throughout the city. The weather caused outages to about 8,800 total MLGW customers with a high point of about 5,500 outages yesterday afternoon. Power has been restored to all but a handful of these customers.
This morning, mlgwglen interviewed with local radio personalities Drake and Zeke on 98.1 The Max. Customer bills and payment arrangements were the primary subjects of the interview.
If you missed it, they will replay it this evening. However, mlgwglen provided the following information:
• Customers typically see higher bills in the winter and summer because heating/cooling system use more energy during periods of more extreme temperatures.
• Customers receiving high bills should review their consumption totals rather than simply focusing on the overall amount of the bill.
• Each year, MLGW implements a moratorium on cutoffs from December 15-January 14.
• To help accommodate customers after the expiration of MLGW's annual moratorium on cut-offs on Jan. 14, our call center has expanded its hours of operation to include Saturdays from 9 a.m. until 5 p.m.
• Each Saturday from Feb. 5 until March 5, after which it will return to regular business hours (7 a.m. to 9 p.m. Monday through Friday).
• If customers are having trouble paying their bills, we ask that they contact us so that we can review their options.
In other news, a water main break occurred this morning at S. Third and Interstate 55. Water from the main created ice on the road and two car accidents were reported in the area. Police and TDOT closed the eastbound ramp entering Interstate 55 from S. Third. MLGW continues to repair broken the 10" main, which was likely caused by the drop in temperature last evening. Repairs should be complete this afternoon.
And finally, the Commercial Appeal has a story on the Madison Trolley repairs. The system was shut down last year due to its adverse effects on MLGW's underground services in the area, but if all goes well it will reopen in four weeks. Read the story here.
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